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An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? Obtaining prior authorization Prior to an...

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17 páginas

Escrito en 2022/2023

Grado A+

YANCHY

Which of the following types of referrals is used in an emergent situation? - STAT Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? - Wave booking Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? - Blood borne pathogens standard Which of the following methods organizes patient records in chronological order accordi...

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13 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

Cmaa Nha Practice Test Questions And Answers | Complete Study Guide & Exam Prep (2026/2027)

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7 páginas

Escrito en 2025/2026

Grado A

StuviaExamHub

CMAA NHA Certified Medical Administrative Assistant Challenges from the NHA Official Exam with Q and A Which of the following is an example of netiquette? A. Emails that are courteous and professional B. A pleasant telephone voice C. Body language in an in-person conversation D. Taking proper messages from voicemail ANSWER A. Emails that are courteous and professional Why is it important for a CMAA to remember to be professional in emails and intraoffice chats? ANSWER They are docume...

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37 páginas

Escrito en 2025/2026

Grado A+

wangithiannaw

Cmaa Nha Certification Exam Questions And Answers

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14 páginas

Escrito en 2025/2026

Grado A+

Perfectscorer

Prepare for the CMAA NHA Certification exam with this comprehensive study guide. Master medical administrative duties, patient scheduling, and healthcare office procedures to pass with confidence. Ideal for medical administrative assistants aiming for a 100% score.

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24 páginas

Escrito en 2025/2026

Grado A+

davischemei

A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? - Answer-deductible amount must be met before the insurance carrier will cover any medical expenses. A medical administrative assistant is performing patient check-out at the end of a new patient appointment. Which of the following forms should the assistant provide a patient to obtain previous health...

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7 páginas

Escrito en 2023/2024

Grado A+

QUEENSEXAMS

CMAA NHA Certification Exam Questions & Answers RATED A+ 2023|2024 UPDATE An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? - Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization,...

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27 páginas

Escrito en 2023/2024

Grado A+

Brainbarter

Certified Medical Administrative Assistant (CMAA) Practice Test 2.0 A (All solved) NHA - Certified Medical Administrative Assistant (CMAA) Study Guide AVTEC (A+ GUARANTEED) CMAA NHA Certification Exam (A+ GRADED)

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7 artículos

ProPerfomer

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? correct answers Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? correct answers Obtaining prior author...

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13 páginas

Escrito en 2022/2023

Grado A+

ProPerfomer

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? Obtaining prior authorization Prior to an...

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17 páginas

Escrito en 2022/2023

Grado A+

GUARANTEEDSUCCESS

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? - Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? - Obtaining prior authorization Prior to an invas...

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16 páginas

Escrito en 2022/2023

Grado A

vinartmodel

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? correct answerCertified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? correct answerObtaining prior authorizat...

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15 páginas

Escrito en 2022/2023

Grado A

hiidenlegacysolutions

Bundled 2023 Cmaa Nha Exams

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12 artículos

LearnSphere

What is the purpose of the general duty clause as outlined by OSHA? - Requires employers to maintain a workplace free from hazards that might cause serious harm or death Stream scheduling - Patients are assigned a specific appointment time The presence of several large kidney stones.. - Nephrolithiasis An assistant is scheduling an appointment for an established patient who had a kidney transplant and reports and intermittent fever. Which of the following actions should the assistant ta...

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3 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

A medical assistant is posting charges to a patient's account. The assistant should obtain the necessary information from which of the following sources? - Fee schedule Which of the following medical record content areas includes a patient's demographic data? - Subjective Which of the following resources provides information about the use of chemicals in a medical facility? - Safety data sheet (SDS) Which of the following methods of filing paper medical records involves placing newer ...

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10 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

"Your copay is 10 dollars. How would you like to pay that today?" - Which of the following comments by a medical assistant is appropriate to say when informing a patient of his payment responsibilities for an appointment? As one name, ignore the hypen - A CMAA is creating a new file for a patient named Jane Johnson-George. The assistant should file the new record using which of the following alphabetical filing system rules? Registered Mail - Which of the following classes of mail provid...

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7 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

Entries in the medical record should be made with: A. Yellow Highlighter B. A #2 pencil C. Black pen D. Black Sharpie Marker - C Although there are credit adjustments, most adjustments would be: A. Added to the patient's account B. Subtracted from the patient's account C. Considered a payment on the account D. Considered a deductible - B The common abbreviation for "chest x-ray" is: A. CXT B. CRAY C. CXRAY D. CXR - D When the office is not staffed (such as at night or we...

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23 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

b) Artificial plants and floral arrangements for aesthetics - When creating a reception area for a pediatric clinic, which of the following items should the MA include? a) Accessible coffee and tea b) Artificial plants and floral arrangements for aesthetics c) stuffed animals and small building blocks d) Scented candles to mask odors a) Numeric - Which of the following medical record filing systems protects patient's privacy and allows for unlimited expansion in a high-volume office? ...

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33 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

Abandonment - Discontinuing medical care without giving the proper notice or providing a competent replacement. Accounts Receivable Ledger - Document that provides detailed information about charges, payments, and remaining amounts owed to a provider. Active files - Section of medical charts for patients currently receiving treatment. Administrative Services Only (ASO) Contract - Contract between employers and private insurers under which employers fund the plans themselves, and the pri...

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12 páginas

Escrito en 2022/2023

Grado A+

LearnSphere

Computer Scheduling - Electronic appointment book Book Scheduling - Hard copy appointment book Wave Booking - Patients are scheduled at the same time each hour to create short-term flexibility each hour. Modified Wave Booking - Wave booking can be modified in a couple of different ways. One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day. Double Booking - Two patients are scheduled to...

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8 páginas

Escrito en 2022/2023

Grado A

LearnSphere