Rhirhi5773
En esta página, encontrarás todos los documentos, paquetes y tarjetas que ofrece el vendedor Rhirhi5773.
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Letter reply to a customers complaint
The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
- Resumen
- • 2 páginas •
The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
Face-to-face dealing with needs of a customer and their needs
Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
- Resumen
- • 7 páginas •
Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
D1 - Making recommendations to tourism organisations on how they can improve their customer servicce
Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
- Resumen
- • 2 páginas •
Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
M 1 - Assess how customer service provision meets specific needs in tourism organisations
Goes into detail concerning the different needs of customers and how organisations assess them
- Resumen
- • 4 páginas •
Goes into detail concerning the different needs of customers and how organisations assess them
P3 - Know the customer service skills required to meet customer service needs
Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
- Resumen
- • 8 páginas •
Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers
Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
- Resumen
- • 4 páginas •
Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
P1 - Importance of customer service to an organisation
Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
- Resumen
- • 15 páginas •
Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
M1 and D1 - How UK destinations attract inbound and domestic tourists
Goes into detail concerning the needs and requirements of inbound and domestic tourist. Things concerning language barriers, budgets, destination requirements such as different types of attractions and how they appeal to the tourists.
- Resumen
- • 4 páginas •
Goes into detail concerning the needs and requirements of inbound and domestic tourist. Things concerning language barriers, budgets, destination requirements such as different types of attractions and how they appeal to the tourists.
P4 M2 and D2 - How factors are affecting the future, current and how they affect
This document looks into how factors are currently effecting and will be effecting the future of the travel and tourism industry. Weather, health, accessibility, products and services are looked into according to the affects of factors.
- Resumen
- • 8 páginas •
This document looks into how factors are currently effecting and will be effecting the future of the travel and tourism industry. Weather, health, accessibility, products and services are looked into according to the affects of factors.
P3 - Know the features and facilities that attract visitors to UK destinations
Goes into detail on the different accommodations, restaurants, transportation, sights and costs of a holiday to Penzance and how they attract UK tourists.
- Resumen
- • 7 páginas •
Goes into detail on the different accommodations, restaurants, transportation, sights and costs of a holiday to Penzance and how they attract UK tourists.