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NRF Test Exam with 100% Correct Answers
NRF Test Exam with 100% Correct Answers 
Off price retailers - Answer ️️ -Offer brand name merchandise at a discount 
(typically excess inventory, closeouts, and irregular items) 
Close out stores - Answer ️️ -Offer brand name merchandise at significantly 
lower price than manufacturer 
outlet stores - Answer ️️ -Off price store; owned by the manufacturer 
Pure play - Answer ️️ -Retailers started online and continue to do business that 
way 
Wholesale club - Answer ️️ -Sell p...
- Examen
- • 4 páginas •
NRF Test Exam with 100% Correct Answers 
Off price retailers - Answer ️️ -Offer brand name merchandise at a discount 
(typically excess inventory, closeouts, and irregular items) 
Close out stores - Answer ️️ -Offer brand name merchandise at significantly 
lower price than manufacturer 
outlet stores - Answer ️️ -Off price store; owned by the manufacturer 
Pure play - Answer ️️ -Retailers started online and continue to do business that 
way 
Wholesale club - Answer ️️ -Sell p...
NRF Exam 2 Questions with 100% Correct Answers Verified & Updated
NRF Exam 2 Questions with 100% Correct Answers 
Verified & Updated 
Who is the most important person in a retail transaction? - Answer ️️ -Customer 
The overall impression someone gets of a busniess or product. - Answer ️️ - 
Company or Product Brand 
Uinque way employes interact with each other and customers - Answer ️️ - 
Company Culture 
Things that can happen as a result of poor cusomer service - Answer ️️ -- Loss of 
profit - Customers won't return 
- Tell others about thie...
- Examen
- • 3 páginas •
NRF Exam 2 Questions with 100% Correct Answers 
Verified & Updated 
Who is the most important person in a retail transaction? - Answer ️️ -Customer 
The overall impression someone gets of a busniess or product. - Answer ️️ - 
Company or Product Brand 
Uinque way employes interact with each other and customers - Answer ️️ - 
Company Culture 
Things that can happen as a result of poor cusomer service - Answer ️️ -- Loss of 
profit - Customers won't return 
- Tell others about thie...
NRF Exam 3 Questions with Correct Answers | Verified & Updated
NRF Exam 3 Questions with Correct 
Answers | Verified & Updated 
What do you need to consider when communicating with a customer? - Answer ️️ 
-Needs & Interests 
Examples of Non-Verbal Communication - Answer ️️ -Body Lanuage, Eye 
Contact, 
Voice/Tone, 
Handmotions, 
How close your standing 
Example of Compnay Policies - Answer ️️ -Attendance, 
Dress Code, 
Saftey, 
Technology, 
Scheduling, 
Customer Service 
Where do find company policies? - Answer ️️ -Employee or Company 
Hand...
- Package deal
- Examen
- • 5 páginas •
NRF Exam 3 Questions with Correct 
Answers | Verified & Updated 
What do you need to consider when communicating with a customer? - Answer ️️ 
-Needs & Interests 
Examples of Non-Verbal Communication - Answer ️️ -Body Lanuage, Eye 
Contact, 
Voice/Tone, 
Handmotions, 
How close your standing 
Example of Compnay Policies - Answer ️️ -Attendance, 
Dress Code, 
Saftey, 
Technology, 
Scheduling, 
Customer Service 
Where do find company policies? - Answer ️️ -Employee or Company 
Hand...
NRF Retail Industry Fundamentals Exam Questions with Correct Answers
NRF Retail Industry Fundamentals Exam 
Questions with Correct Answers 
A retail business, owned by shareholders and have centralized decision making for 
their multiple store locations is called - Answer ️️ -corporation 
In the retail product cycle, what step comes after distribution and products? - 
Answer ️️ -selling 
What item is a retail product - Answer ️️ -car tire 
A large facility that manufacturers sent large quantities of product to then 
distributed to stores is called - A...
- Package deal
- Examen
- • 4 páginas •
NRF Retail Industry Fundamentals Exam 
Questions with Correct Answers 
A retail business, owned by shareholders and have centralized decision making for 
their multiple store locations is called - Answer ️️ -corporation 
In the retail product cycle, what step comes after distribution and products? - 
Answer ️️ -selling 
What item is a retail product - Answer ️️ -car tire 
A large facility that manufacturers sent large quantities of product to then 
distributed to stores is called - A...
NRF Certification Test Exam with 100% Correct Answers
NRF Certification Test Exam with 100% 
Correct Answers 
brick-and-mortar - Answer ️️ -the presence of a physical storefront and face-to- 
face customer experiences 
closeout stores - Answer ️️ -off-price stores that offer an assortment of brand- 
name merchandise at a significant discount off the manufacturer's price 
commercial cue - Answer ️️ -advertising message that impacts purchase 
decisions 
comparison shopper - Answer ️️ -the customer who spends time searching for 
the b...
- Package deal
- Examen
- • 10 páginas •
NRF Certification Test Exam with 100% 
Correct Answers 
brick-and-mortar - Answer ️️ -the presence of a physical storefront and face-to- 
face customer experiences 
closeout stores - Answer ️️ -off-price stores that offer an assortment of brand- 
name merchandise at a significant discount off the manufacturer's price 
commercial cue - Answer ️️ -advertising message that impacts purchase 
decisions 
comparison shopper - Answer ️️ -the customer who spends time searching for 
the b...
NRF Customer Service Exam Study Guide with Complete Solutions
NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
- Package deal
- Examen
- • 27 páginas •
NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
NRF Customer Service Study Guide Part 1 (Questions and Answers)
NRF Customer Service Study Guide Part 1 
(Questions and Answers) 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• Yo...
- Package deal
- Examen
- • 10 páginas •
NRF Customer Service Study Guide Part 1 
(Questions and Answers) 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• Yo...
NRF Customer Service Exam Study Guide with Complete Solutions
NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
- Package deal
- Examen
- • 27 páginas •
NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
NRF Customer Service Study Guide part 2 With Complete Solutions
NRF Customer Service Study Guide part 2 
With Complete Solutions 
Keeping records about customer preferences: 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer️️ - • Can help you provide 
more personalized service to returning customers 
Referring a customer to a competitor will likely result in: 
• The customer seeking you out for future ne...
- Package deal
- Examen
- • 10 páginas •
NRF Customer Service Study Guide part 2 
With Complete Solutions 
Keeping records about customer preferences: 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - Answer️️ - • Can help you provide 
more personalized service to returning customers 
Referring a customer to a competitor will likely result in: 
• The customer seeking you out for future ne...
NRF Customer Sales & Service Exam Review with Correct Answers
NRF Customer Sales & Service Exam Review 
with Correct Answers 
Retailing is comprised of all of the business activities that add value to the 
products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer ️️ -All of the above 
List the elements of the distribution channel in the correct order: Men Want Real 
Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer 
Ashley Furniture is an example...
- Package deal
- Examen
- • 10 páginas •
NRF Customer Sales & Service Exam Review 
with Correct Answers 
Retailing is comprised of all of the business activities that add value to the 
products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above - Answer ️️ -All of the above 
List the elements of the distribution channel in the correct order: Men Want Real 
Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer 
Ashley Furniture is an example...
Earth Science Exam Review 2024 with Complete Solutions
Hondros Nursing 172 Exam 2 Questions and Answers 100% Pass
Oregon Pesticide Examination: Ornamental and Turf Herbicide Questions and Answers 100% Pass
Xcel Solutions Property & Casualty Exam Questions and Answers
INSY-3303 FINAL EXAM STUDY GUIDE WITH COMPLETE SOLUTIONS
the answers are incorrect