NCTI Test Questions with Complete
Solutions26
What is the next step if a customer says "My TV screen says 'One Moment Please' "?
A) Verify that the customer's account is paid and current.
B) Schedule a service technician.
C) Verify the customer subscribes to digital service.
D) Ask the customer to power cycle the set-top box. - ANSWERS-B) Schedule a service
technician
Which indicator light shows whether the cable modem has a good downstream connection?
A) Power.
B) Receive.
C) Send.
D) Online. - ANSWERS-B) Receive.
Which indicator light shows whether the cable modem has a good upstream connection?
A) Receive.
B) Online.
C) Send.
D) Power. - ANSWERS-C) Send.
Operating system, modem model and version, malware, etc., are elements involved with which
of the following?
A) Modem registration.
,B) Provisioning.
C) Technical support.
D) Troubleshooting Internet connectivity. - ANSWERS-D) Troubleshooting Internet connectivity.
Which of the following does ''pinging'' a web address check for?
A) Flushing the Domain Name System.
B) Data packet loss.
C) Clearing cookies.
D) Spyware removal. - ANSWERS-B) Data packet loss.
Words like drop, tap, feeder, etc., are all examples of this type of talk?
A) Arguing.
B) Putting the customer down.
C) Offering your opinion.
D) Cable jargon. - ANSWERS-D) Cable jargon.
Which of the following devices were used to capture TV signals in the early days of television?
A) Microwave Antenna.
B) Antenna placed on the roof.
C) Satellite Dish.
D) Dowser Rod. - ANSWERS-B) Antenna placed on the roof.
Why did cable companies implement microwave technology?
A) Because the equipment was inexpensive.
B) Largely because the microwave signal was not amplified to reach the cable system.
C) To obtain a better signal quality than antenna-delivered signal could offer.
, D) To fill vacant channel spaces with distant stations. - ANSWERS-D) To fill vacant channel
spaces with distant stations.
Basic, Premium, and digital video channel groups are examples of?
A) Satellite services.
B) Tiers.
C) Over-the-Air channels.
D) Specialty programming. - ANSWERS-B) Tiers.
An example of possible product options available to customers in the future could be?
A) Separating basic and expanded service tiers.
B) Access to video-on-demand and pay-per-view programming.
C) High Definition services.
D) Access to a particular sports game where the customer only pays for the viewing of that
game. - ANSWERS-D) Access to a particular sports game where the customer only pays for the
viewing of that game.
Which of the following determine public right-of-ways and the purposes for which they can be
used?
A) Cable companies.
B) City or County government.
C) Utility companies.
D) The federal government. - ANSWERS-B) City or County government.
Which act ruled that cities could not regulate basic fees unless the city received fewer than
three over-the-air channels?
A) The Cable Communications Policy Act of 1984.
B) The Telecommunications Act of 1996.
Solutions26
What is the next step if a customer says "My TV screen says 'One Moment Please' "?
A) Verify that the customer's account is paid and current.
B) Schedule a service technician.
C) Verify the customer subscribes to digital service.
D) Ask the customer to power cycle the set-top box. - ANSWERS-B) Schedule a service
technician
Which indicator light shows whether the cable modem has a good downstream connection?
A) Power.
B) Receive.
C) Send.
D) Online. - ANSWERS-B) Receive.
Which indicator light shows whether the cable modem has a good upstream connection?
A) Receive.
B) Online.
C) Send.
D) Power. - ANSWERS-C) Send.
Operating system, modem model and version, malware, etc., are elements involved with which
of the following?
A) Modem registration.
,B) Provisioning.
C) Technical support.
D) Troubleshooting Internet connectivity. - ANSWERS-D) Troubleshooting Internet connectivity.
Which of the following does ''pinging'' a web address check for?
A) Flushing the Domain Name System.
B) Data packet loss.
C) Clearing cookies.
D) Spyware removal. - ANSWERS-B) Data packet loss.
Words like drop, tap, feeder, etc., are all examples of this type of talk?
A) Arguing.
B) Putting the customer down.
C) Offering your opinion.
D) Cable jargon. - ANSWERS-D) Cable jargon.
Which of the following devices were used to capture TV signals in the early days of television?
A) Microwave Antenna.
B) Antenna placed on the roof.
C) Satellite Dish.
D) Dowser Rod. - ANSWERS-B) Antenna placed on the roof.
Why did cable companies implement microwave technology?
A) Because the equipment was inexpensive.
B) Largely because the microwave signal was not amplified to reach the cable system.
C) To obtain a better signal quality than antenna-delivered signal could offer.
, D) To fill vacant channel spaces with distant stations. - ANSWERS-D) To fill vacant channel
spaces with distant stations.
Basic, Premium, and digital video channel groups are examples of?
A) Satellite services.
B) Tiers.
C) Over-the-Air channels.
D) Specialty programming. - ANSWERS-B) Tiers.
An example of possible product options available to customers in the future could be?
A) Separating basic and expanded service tiers.
B) Access to video-on-demand and pay-per-view programming.
C) High Definition services.
D) Access to a particular sports game where the customer only pays for the viewing of that
game. - ANSWERS-D) Access to a particular sports game where the customer only pays for the
viewing of that game.
Which of the following determine public right-of-ways and the purposes for which they can be
used?
A) Cable companies.
B) City or County government.
C) Utility companies.
D) The federal government. - ANSWERS-B) City or County government.
Which act ruled that cities could not regulate basic fees unless the city received fewer than
three over-the-air channels?
A) The Cable Communications Policy Act of 1984.
B) The Telecommunications Act of 1996.
