FON EXAM 4 2025/2026 QUESTIONS AND
ANSWERS 100% PASS
One way communication - ANS highly structured; the sender is in control and expects and
gets little response from the receiver
two way communication - ANS requires that the sender and the receiver participate in the
interaction. it allows for exchange between the nurse and the patient, and its purpose is to
meet the needs of the nurse and the patient and to establish a trusting relationship
connotative meaning of a word - ANS is subjective and reflects the individual's perception or
interpretation
medical jargon - ANS medical terminology, especially that which is confusing or difficult for
the patient to understand. DO NOT use it when talking to the patient
appropriate time span for eye contact - ANS 2-6 seconds
incongruent - ANS frequently is the cause of misinterpretation and misunderstanding (patient
says one thing but non verbal communication says another)
assertive communication - ANS confidently and comfortably express thoughts and feelings
while respecting the rights of the patient
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which statement by the student nurse is an example of assertive communication? (Select all
that apply.)
1. "It's time for your morning care. Do you prefer to use the shower chair, or do you think you
are strong enough to stand during your shower today?"
2. "I'd like you to take your shower now, but if you'd rather do it later, I guess that would be
okay."
3. "It would be best if we completed your morning care now, but since you want to wait until
tonight, I'll ask my instructor if that would be okay."
4. "I'm sure you'll feel better after you have your morning care. Will you please take your
shower now?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care
completed. Do you want to take a sponge bath or a shower?" - ANS 1. "It's time for your
morning care. Do you prefer to use the shower chair, or do you think you are strong enough to
stand during your shower today?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care
completed. Do you want to take a sponge bath or a shower?"
passive listening - ANS nodding head, making sounds, patient is sure nurse is being attentive
to what they are saying
active listening - ANS full attention on patient; give feedback
silent (silence) listening - ANS conveys respect, understanding, support
Closed questions - ANS specific questions: specific answers
The patient is fearful concerning his upcoming surgery. Which statement by the nurse is most
therapeutic?
1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the most
about your upcoming surgery?"
2. "Don't worry. Everyone has some anxiety about having surgery."
3. "Just try to think about the positive results from the surgery. You'll recover quickly."
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
ANSWERS 100% PASS
One way communication - ANS highly structured; the sender is in control and expects and
gets little response from the receiver
two way communication - ANS requires that the sender and the receiver participate in the
interaction. it allows for exchange between the nurse and the patient, and its purpose is to
meet the needs of the nurse and the patient and to establish a trusting relationship
connotative meaning of a word - ANS is subjective and reflects the individual's perception or
interpretation
medical jargon - ANS medical terminology, especially that which is confusing or difficult for
the patient to understand. DO NOT use it when talking to the patient
appropriate time span for eye contact - ANS 2-6 seconds
incongruent - ANS frequently is the cause of misinterpretation and misunderstanding (patient
says one thing but non verbal communication says another)
assertive communication - ANS confidently and comfortably express thoughts and feelings
while respecting the rights of the patient
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which statement by the student nurse is an example of assertive communication? (Select all
that apply.)
1. "It's time for your morning care. Do you prefer to use the shower chair, or do you think you
are strong enough to stand during your shower today?"
2. "I'd like you to take your shower now, but if you'd rather do it later, I guess that would be
okay."
3. "It would be best if we completed your morning care now, but since you want to wait until
tonight, I'll ask my instructor if that would be okay."
4. "I'm sure you'll feel better after you have your morning care. Will you please take your
shower now?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care
completed. Do you want to take a sponge bath or a shower?" - ANS 1. "It's time for your
morning care. Do you prefer to use the shower chair, or do you think you are strong enough to
stand during your shower today?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care
completed. Do you want to take a sponge bath or a shower?"
passive listening - ANS nodding head, making sounds, patient is sure nurse is being attentive
to what they are saying
active listening - ANS full attention on patient; give feedback
silent (silence) listening - ANS conveys respect, understanding, support
Closed questions - ANS specific questions: specific answers
The patient is fearful concerning his upcoming surgery. Which statement by the nurse is most
therapeutic?
1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the most
about your upcoming surgery?"
2. "Don't worry. Everyone has some anxiety about having surgery."
3. "Just try to think about the positive results from the surgery. You'll recover quickly."
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
