NEA-BC Certification – Leadership Questions With
Complete Solutions
7S Correct Answers Framework for change:
Strategy: Plan and steps to accomplish future goals - first step
Structure: chain of command and other relationships
Systems: all of the processes in the org that indicate how work is
accomplished
Shared values: the overall goal of the org
Style: the culture of the org
Staff: the workforce and talents, models of hiring, turnover,
development
Skills: available and lacking
Ability Correct Answers ADKAR
Coaching and practice
individuals gain the skills necessary to effectively implement
change
Access to Care Correct Answers Challenges for this includes:
insurance coverage
geographic location
Potential solution - increase numbers of nurse managed health
centers and decentralized disease specific ambulatory care
centers (sometimes mobile)
action Phase Correct Answers Transtheoretical Model stage
Stage of change where the person is modifying behavior
Change occurs only if behavior meets a set of criteria
(abstinence of... )
,ADKAR Correct Answers Change management theory to deal
with the people aspect of change
Awareness
Desire
Knowledge
Ability
Reinforcement
Affirmative Action Correct Answers "Employment equity"
promotes equal opportunity and ethnic diversity in the
workplace, public contracting, in education, and in health
programs.
Alliance Program Correct Answers Program that Works in
conjunction with several other organizations that are involved
with workplace health and safety, not budgeting
Anticipatory Correct Answers Principle of Appreciative Inquiry
people act currently in accordance to their beliefs about the
future
Appendices Correct Answers Part of the business plan: Provide
sample forms and addition information
Appreciative inquiry Correct Answers an organizational change
strategy that directs the group's attention away from its own
problems and focuses participants on the group's potential and
positive elements
Uses questioning
Five Principles:
Constructionist
,Simultaneity
Poetic
Anticipatory
Positive
Appreciative Inquiry Correct Answers Process - includes:
Discovering: finding processes that are successful
Dreaming: imagining processes that will be successful in the
future
Designing: developing processes that are effective
Deploying: implementing
autonomy Correct Answers individual has the right to make
decisions about his/her own care.
Independence
Children cannot make own decisions, so parents serve as
decision makers
Average daily census Correct Answers Total annual days
divided by number of beds x 365
Awareness Correct Answers ADKAR
Understand the need for change
ID a business need and build awareness
Beneficence Correct Answers Doing good or causing good to
be done; kindly action
performing actions that are for the purpose of benefitting
another person
, Bioethics Correct Answers The study of ethics related to issues
that arise in health care.
Goal - determine the most morally correct action using the set of
circumstances given
Discussion and explanation can resolve differences
Biomedical Waste Correct Answers EPA implements laws to
protect human health and the environment on the federal level,
and this organization provides guidelines for the state. Programs
and rules regarding this disposal are primarily regulated on the
state level.
Bridges Transition Model Correct Answers Behavioral theory:
Helps to work through personal - human side of change
ending, neutral zone, new beginning
Build support Correct Answers You must to this for the
strategic plan:
communication must begin prior to development of the plan
all members of the org should be asked for input because staff
members will often determine success
benefits and concerns should be stressed
involve key stakeholders and engage them to build support
Reporting systems should be in place - dashboards so progress
can be observed/charted
Bundled payments Correct Answers Payment covers the
services delivered by two or more providers during a single care
episode over a certain period of time
Complete Solutions
7S Correct Answers Framework for change:
Strategy: Plan and steps to accomplish future goals - first step
Structure: chain of command and other relationships
Systems: all of the processes in the org that indicate how work is
accomplished
Shared values: the overall goal of the org
Style: the culture of the org
Staff: the workforce and talents, models of hiring, turnover,
development
Skills: available and lacking
Ability Correct Answers ADKAR
Coaching and practice
individuals gain the skills necessary to effectively implement
change
Access to Care Correct Answers Challenges for this includes:
insurance coverage
geographic location
Potential solution - increase numbers of nurse managed health
centers and decentralized disease specific ambulatory care
centers (sometimes mobile)
action Phase Correct Answers Transtheoretical Model stage
Stage of change where the person is modifying behavior
Change occurs only if behavior meets a set of criteria
(abstinence of... )
,ADKAR Correct Answers Change management theory to deal
with the people aspect of change
Awareness
Desire
Knowledge
Ability
Reinforcement
Affirmative Action Correct Answers "Employment equity"
promotes equal opportunity and ethnic diversity in the
workplace, public contracting, in education, and in health
programs.
Alliance Program Correct Answers Program that Works in
conjunction with several other organizations that are involved
with workplace health and safety, not budgeting
Anticipatory Correct Answers Principle of Appreciative Inquiry
people act currently in accordance to their beliefs about the
future
Appendices Correct Answers Part of the business plan: Provide
sample forms and addition information
Appreciative inquiry Correct Answers an organizational change
strategy that directs the group's attention away from its own
problems and focuses participants on the group's potential and
positive elements
Uses questioning
Five Principles:
Constructionist
,Simultaneity
Poetic
Anticipatory
Positive
Appreciative Inquiry Correct Answers Process - includes:
Discovering: finding processes that are successful
Dreaming: imagining processes that will be successful in the
future
Designing: developing processes that are effective
Deploying: implementing
autonomy Correct Answers individual has the right to make
decisions about his/her own care.
Independence
Children cannot make own decisions, so parents serve as
decision makers
Average daily census Correct Answers Total annual days
divided by number of beds x 365
Awareness Correct Answers ADKAR
Understand the need for change
ID a business need and build awareness
Beneficence Correct Answers Doing good or causing good to
be done; kindly action
performing actions that are for the purpose of benefitting
another person
, Bioethics Correct Answers The study of ethics related to issues
that arise in health care.
Goal - determine the most morally correct action using the set of
circumstances given
Discussion and explanation can resolve differences
Biomedical Waste Correct Answers EPA implements laws to
protect human health and the environment on the federal level,
and this organization provides guidelines for the state. Programs
and rules regarding this disposal are primarily regulated on the
state level.
Bridges Transition Model Correct Answers Behavioral theory:
Helps to work through personal - human side of change
ending, neutral zone, new beginning
Build support Correct Answers You must to this for the
strategic plan:
communication must begin prior to development of the plan
all members of the org should be asked for input because staff
members will often determine success
benefits and concerns should be stressed
involve key stakeholders and engage them to build support
Reporting systems should be in place - dashboards so progress
can be observed/charted
Bundled payments Correct Answers Payment covers the
services delivered by two or more providers during a single care
episode over a certain period of time
