WVU BCOR 370 FINAL STUDY GUIDE
Motivation - Answer -Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
What are the six steps of the Motivation Process - Answer -1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
Douglas McGregor - Answer -Basic human nature; 2 theories of motivation.
Theory X - Answer -average person has little ambition, dislikes work, avoids
responsibility.
Theory Y - Answer -Self-directed, enjoys work, accepts responsibility.
What is the best theory for basic human nature? - Answer -Theory Y
Maslow's Hierarchy of Needs - Answer -Academics do not like it because it can not be
tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
Hertzberg's Two Factors - Answer -1. Hygiene Factors - Company policies, quality of
supervision, relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
Equity Theory - Answer -Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
Change in inputs - Answer -Work Less
Attempts to change outcomes - Answer -Ask for raise
, Cognitive Reevaluation - Answer -Employee causing problems or with bad attitude
could be from perceiving the situation as being unfair; manager can help them see
why/how it is fair.
Victor Veroom - Answer -Invented the Expectancy Theory.
Expectancy Theory - Answer -The extend to which someone will be motivated is
dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
Fields of Experience - Answer -Source/ sender -> Encoding -> Channel (message) <-
Decoding <- Receiver/ Audience.
Noise - Answer -Anything that can disrupt the communication process whether internal
or external in source.
Feedback Loop - Answer -Offers clarification
Nonverbal Communication - Answer -90% of all communication
-Actual words play relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
-Importance of various aspects:
1) Verbal 7%
2) Vocal 38%
3) Facial 55%
Barriers to Communication - Answer --Differing perceptions
-Language differences
-Noise
-Conflicting Nonverbal Cues - sarcasm
-Poor Listening
Conflict - Answer -Real or perceived differences in interest between two or more
individuals, groups, or organizations.
Is conflict always bad? why or why not - Answer -No--can be beneficial
What are the three views of conflict? - Answer -Traditional, Human Relations,
Interactionist.
Traditional View of Conflict - Answer -Conflict is bad and should be avoided; not
helpful.
Motivation - Answer -Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
What are the six steps of the Motivation Process - Answer -1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
Douglas McGregor - Answer -Basic human nature; 2 theories of motivation.
Theory X - Answer -average person has little ambition, dislikes work, avoids
responsibility.
Theory Y - Answer -Self-directed, enjoys work, accepts responsibility.
What is the best theory for basic human nature? - Answer -Theory Y
Maslow's Hierarchy of Needs - Answer -Academics do not like it because it can not be
tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
5. Physiological
Hertzberg's Two Factors - Answer -1. Hygiene Factors - Company policies, quality of
supervision, relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
Equity Theory - Answer -Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
Change in inputs - Answer -Work Less
Attempts to change outcomes - Answer -Ask for raise
, Cognitive Reevaluation - Answer -Employee causing problems or with bad attitude
could be from perceiving the situation as being unfair; manager can help them see
why/how it is fair.
Victor Veroom - Answer -Invented the Expectancy Theory.
Expectancy Theory - Answer -The extend to which someone will be motivated is
dependent on three subjective relationships.
A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
Fields of Experience - Answer -Source/ sender -> Encoding -> Channel (message) <-
Decoding <- Receiver/ Audience.
Noise - Answer -Anything that can disrupt the communication process whether internal
or external in source.
Feedback Loop - Answer -Offers clarification
Nonverbal Communication - Answer -90% of all communication
-Actual words play relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
-Importance of various aspects:
1) Verbal 7%
2) Vocal 38%
3) Facial 55%
Barriers to Communication - Answer --Differing perceptions
-Language differences
-Noise
-Conflicting Nonverbal Cues - sarcasm
-Poor Listening
Conflict - Answer -Real or perceived differences in interest between two or more
individuals, groups, or organizations.
Is conflict always bad? why or why not - Answer -No--can be beneficial
What are the three views of conflict? - Answer -Traditional, Human Relations,
Interactionist.
Traditional View of Conflict - Answer -Conflict is bad and should be avoided; not
helpful.
