FBLA Business Communication Exam Questions & Answers | 100% Verifi
solutions |Questions with Correct Answers 2025 latest update!!
1. Personal business letter a letter written from an individual to a person, business, or
organization
2. Return Address the address of the sender
3. Letterhead a sheet of stationary with name and address of the organiza-
tion printed at the top
4. Business letters usually keyed on paper; contain a letterhead at the top of the
page
5. Mailing Address name and address of the business or person to whom the
letter is being sent
6. Salutation word of greeting used to begin a letter
7. Body message of the letter
8. Complimentary Close closing or farewell of the letter
9. Enclosure Notation indicated that another doc is enclosed within a letter
10. Large Business Envelope Size #10
11. Small Business Envelope Size #6 3/4
12. Memos written communications used to communicate information to
individuals within a business organization
13. Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps,
followed by a colon, and double spaced
14. Unbound Report short reports prepared without binders or covers
, FBLA Business Communication Exam Questions & Answers | 100% Verifi
solutions |Questions with Correct Answers 2025 latest update!!
15. Bibliography sources used in body of report
16. Bibliography Entries should be listed alphabetically by author's last name
17. 5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
18. Clear good words; eye contact
19. Concise short sentences; direct; open
20. Complete meets needs; honesty
21. Cohesive focused
22. Courteous non-judgemental
23. Internal Communication within the company
24. Purpose of Internal Communi- to exchange info between various departments and division
cation of organization
25. Types of Internal Communica- 1. vertical
tion 2. horizontal
26. Frequency of Internal Commu- occurs frequently in organizational activities
nication
27. Distance of Internal Commu- no significant distance usually
nication
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solutions |Questions with Correct Answers 2025 latest update!!
28. Coverage of Internal Commu- limited within the organization
nication
29. External Communication communication outside the company
30. Purpose of External Communi- mainly for maintaining relationships with external parties
cation
31. Frequency of External Com- occurs less frequently than internal
munication
32. Distance of External Commu- significant distance usually
nication
33. Coverage of External Commu- broad with external bodies
nication
34. Intrapersonal Communication occurs when a person communicates with themself
35. Interpersonal Communication exchange of info between two persons
36. Means of External Communi- 1. telephone
cation 2. telex and fax
3. postal services
4. local messenger
5. face to face conversation
6. mass media (newspapers, radio, TV, etc)
7. internet
8. email
37. Memo Reports short, informal messages that provide a rapid, convenient
means of communication between employees within the
same organization
solutions |Questions with Correct Answers 2025 latest update!!
1. Personal business letter a letter written from an individual to a person, business, or
organization
2. Return Address the address of the sender
3. Letterhead a sheet of stationary with name and address of the organiza-
tion printed at the top
4. Business letters usually keyed on paper; contain a letterhead at the top of the
page
5. Mailing Address name and address of the business or person to whom the
letter is being sent
6. Salutation word of greeting used to begin a letter
7. Body message of the letter
8. Complimentary Close closing or farewell of the letter
9. Enclosure Notation indicated that another doc is enclosed within a letter
10. Large Business Envelope Size #10
11. Small Business Envelope Size #6 3/4
12. Memos written communications used to communicate information to
individuals within a business organization
13. Memo Guide Words TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps,
followed by a colon, and double spaced
14. Unbound Report short reports prepared without binders or covers
, FBLA Business Communication Exam Questions & Answers | 100% Verifi
solutions |Questions with Correct Answers 2025 latest update!!
15. Bibliography sources used in body of report
16. Bibliography Entries should be listed alphabetically by author's last name
17. 5 C's of Communication 1. Clear
2. Concise
3. Complete
4. Cohesive
5. Courteous
18. Clear good words; eye contact
19. Concise short sentences; direct; open
20. Complete meets needs; honesty
21. Cohesive focused
22. Courteous non-judgemental
23. Internal Communication within the company
24. Purpose of Internal Communi- to exchange info between various departments and division
cation of organization
25. Types of Internal Communica- 1. vertical
tion 2. horizontal
26. Frequency of Internal Commu- occurs frequently in organizational activities
nication
27. Distance of Internal Commu- no significant distance usually
nication
, FBLA Business Communication Exam Questions & Answers | 100% Verifi
solutions |Questions with Correct Answers 2025 latest update!!
28. Coverage of Internal Commu- limited within the organization
nication
29. External Communication communication outside the company
30. Purpose of External Communi- mainly for maintaining relationships with external parties
cation
31. Frequency of External Com- occurs less frequently than internal
munication
32. Distance of External Commu- significant distance usually
nication
33. Coverage of External Commu- broad with external bodies
nication
34. Intrapersonal Communication occurs when a person communicates with themself
35. Interpersonal Communication exchange of info between two persons
36. Means of External Communi- 1. telephone
cation 2. telex and fax
3. postal services
4. local messenger
5. face to face conversation
6. mass media (newspapers, radio, TV, etc)
7. internet
8. email
37. Memo Reports short, informal messages that provide a rapid, convenient
means of communication between employees within the
same organization
