Case Notes/Answers
Business Intelligence Software at SYSCO By Andrew
McAfee, Alison Berkley Wagonfeld
Discussion Questions:
1. What will be the biggest obstacles faced by the business intelligence implementation as it
expands throughout SYSCO?
2. Why did SYSCO decide to initially address only two questions with its new BI software,
rather than using it as a more general analysis tool in the operating companies? Why did
Business Objects recommend this approach? What are its strengths and weaknesses?
3. Will effective use of BI software ever be a competitive differentiator for SYSCO? Wouldn’t it
be straightforward for another food service company to also purchase and implement similar
software?
4. How much software should Day purchase at this time?
Business Intelligence Software at SYSCO By Andrew
McAfee, Alison Berkley Wagonfeld
Discussion Questions:
1. What will be the biggest obstacles faced by the business intelligence implementation as it
expands throughout SYSCO?
2. Why did SYSCO decide to initially address only two questions with its new BI software,
rather than using it as a more general analysis tool in the operating companies? Why did
Business Objects recommend this approach? What are its strengths and weaknesses?
3. Will effective use of BI software ever be a competitive differentiator for SYSCO? Wouldn’t it
be straightforward for another food service company to also purchase and implement similar
software?
4. How much software should Day purchase at this time?
