WGU INFORMATION TECHNOLOGY
MANAGEMENT - C954 UCERTIFY
QUESTIONS & ANSWERS
fact - ANSWERThe confirmation or validation of an event or object
information age - ANSWERA time when infinite quantities of facts are widely available
to anyone who can use a computer
internet of things (IoT) - ANSWERA world where interconnected Internet-enabled
devices or "things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - ANSWERrefers to devices that connect directly to there
devices
data aggregation - ANSWERThe collection of data from various sources for the purpose
of data processing
structured data - ANSWERdata that has defined length, type and format and includes
numbers, dates, or strings such as Customer Address
ambient digital experience - ANSWERa blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves
form one place to another
Internet of Everything (IoE) - ANSWERa concept that extends the Internet of Things
(IoT) emphasis on machine-to-machine communications to describe a more complex
system that also encompasses people and processes
autonomous agent - ANSWERsoftware that carries out some set of operations on
behalf of a user or another program with some degree of independence or autonomy,
and employ some knowledge or representation of the user's goals or desires
autonomic computing - ANSWERa self-managing computing model named after, and
patterned on, the human body's autonomic nervous system
transformation process - ANSWERthe technical core, especially in manufacturing
organizations; the actual conversion of inputs to outputs
value-added - ANSWERthe term used to describe the difference between the cost of
inputs and the value of price of outputs
strategic business units (SBUs) - ANSWERconsists of several stand alone businesses
,materials requirement planning (MRP) system - ANSWERsales forecasts to make sure
that needed parts and materials are available at the right time and place in a specific
company
tactical planning - ANSWERfocuses on producing goods and services as efficiently as
possible within the strategic plan
operational planning and control (OP&C) - ANSWERdeals with the day to day
procedures for performing work, including scheduling, inventory, and process
management
International Organization for Standardization (ISO) - ANSWERa non-governmental
organization established in 1947 to promote the development of world standards to
facilitate the international exchange of goods and services
process quality - ANSWERmain goal is to produce defect free products
six sigma quality - ANSWERthe goal is to detect potential problems to prevent their
occurrence and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - ANSWER1987 U.S. standard awarding quality
awards in seven key areas: leadership, strategic planning, customer/market focus,
information and analysis, human resources focus, process management, and business
results
ISO 900 - ANSWERinternational organization for standardization (1947) requiring a
company to determine customer needs, including regulatory and legal requirements
including communication arrangements. Other standards involve process control,
product testing, storage and delivery.
ISO 14000 - ANSWERcollection of best practices for managing an organizations impact
on the environment
CMMI - ANSWERcapability maturity integration is a framework for best practices. Does
not describe the processes themselves; it describes the characteristics of good
processes, thus providing efficient guidelines.
inputs - ANSWERland, labor, capital, information
transformation - ANSWERconversion process
outputs - ANSWERgoods & services
storage virtualization - ANSWERcombines multiple network storage devices so that they
appear to be a single storage device
,network virtualization - ANSWERcombines networks by splitting the available bandwidth
into independent channels that an be assigned in real time to a specific device
server virtualization - ANSWERcombines the physical resources, such as servers,
processors, and operating systems, from the applications
system virtualization - ANSWERthe ability to present the resources of a single computer
as if it is a collation of separate computers (virtual machines)
multi-tenancy - ANSWERa single instance of a system serves multiple customers
cloud fabric controller - ANSWERan individual who monitors and provisions cloud
resources similar to a server administrator at an individual company
cloud fabric - ANSWERthe software that makes the benefits of cloud computing
possible
hybrid cloud - ANSWERincludes two or more private, public, or community clouds, but
each cloud remains separate and is only linked by technology that enables data and
application portability
cloud bursting - ANSWERwhen a company uses its own computing infrastructure for
normal usage and accesses the cloud when it needs to sale for high/peak load
requirements, ensuring a sudden spike in usage does not result in poor performance or
system crashes
utility computing - ANSWERoffers a pay-per-use revenue model similar to a metered
service such as gas or electricity
Infrastructure as a Service (IaaS) - ANSWERdelivers hardware networking capabilities,
including use of servers, networking, and storage, over the cloud using a pay-per-use
revenue model
Disaster Recovery as a Device (DRaaS) - ANSWEROffers backup services that use
cloud resources to protect applications and data form disruption caused by disaster
Data as a Service (DaaS) - ANSWERfacilitates the accessibility of business-critical data
in a timely, secure, and affordable manner
Moore's Law - ANSWERrefers to the computer chip performance per dollar doubling
every 18 months
upcycle - ANSWERreuses or refurbishes waste and creates new product
governance - ANSWERmethod or system of government for management or control
, information systems audit and control association (USACA) - ANSWERa set of
guidelines and supporting tools for IT governance that is accepted worldwide and
generally used by auditors and companies as a way to integrate technology to
implement controls and meet specific business objectives
internet technology infrastructure library (ITIL) - ANSWERa framework provided by the
government of the UK that offers eight sets of management procedures
committee of sponsoring organizations (COSO) - ANSWERkey for evaluating internal
controls such as human resources, logistics, IT, risk, legal, marketing and sales,
operations, financial functions, procurement, and reporting
capability maturity model integration (CMMI) method - ANSWERa process improvement
approach that contains 22 process areas
enterprise architecture - ANSWERa process for how an organization will build, deploy,
use, and share its data, processes, and MIS assets
deperimeterization - ANSWERoccurs when an organization moves employees outside
its firewall, a growing movement to change the way corporations address technology
security
transborder data flows (TDF) - ANSWERwhen business data flows across international
boundaries over the telecommunications networks of global information systems
carbon emission - ANSWERincludes the carbon dioxide & carbon monoxide in the
atmosphere produced by processes and systems
grid computing - ANSWERa collection of computers coordinated to solve a common
problem
smart grid - ANSWERdelivers electricity using two-way digital technology
virtualization - ANSWERthe creation of a virtual (rather than actual) version of
computing resources, such as an operating system, a server, a storage device, or other
network resources
data center - ANSWERa facility used to house management information systems and
associated components, such as telecommunications and storage systems
public cloud - ANSWERpromotes massive, global, industrywide applications offered to
the general public
private cloud - ANSWERserves only one customer or organization and can be located
on the customer's premises or off premises
MANAGEMENT - C954 UCERTIFY
QUESTIONS & ANSWERS
fact - ANSWERThe confirmation or validation of an event or object
information age - ANSWERA time when infinite quantities of facts are widely available
to anyone who can use a computer
internet of things (IoT) - ANSWERA world where interconnected Internet-enabled
devices or "things" have the ability to collect and share data without human intervention
machine-to-machine (M2M) - ANSWERrefers to devices that connect directly to there
devices
data aggregation - ANSWERThe collection of data from various sources for the purpose
of data processing
structured data - ANSWERdata that has defined length, type and format and includes
numbers, dates, or strings such as Customer Address
ambient digital experience - ANSWERa blend of the physical, virtual, and electronic
environments creating a real-time ambient environment that changes as the user moves
form one place to another
Internet of Everything (IoE) - ANSWERa concept that extends the Internet of Things
(IoT) emphasis on machine-to-machine communications to describe a more complex
system that also encompasses people and processes
autonomous agent - ANSWERsoftware that carries out some set of operations on
behalf of a user or another program with some degree of independence or autonomy,
and employ some knowledge or representation of the user's goals or desires
autonomic computing - ANSWERa self-managing computing model named after, and
patterned on, the human body's autonomic nervous system
transformation process - ANSWERthe technical core, especially in manufacturing
organizations; the actual conversion of inputs to outputs
value-added - ANSWERthe term used to describe the difference between the cost of
inputs and the value of price of outputs
strategic business units (SBUs) - ANSWERconsists of several stand alone businesses
,materials requirement planning (MRP) system - ANSWERsales forecasts to make sure
that needed parts and materials are available at the right time and place in a specific
company
tactical planning - ANSWERfocuses on producing goods and services as efficiently as
possible within the strategic plan
operational planning and control (OP&C) - ANSWERdeals with the day to day
procedures for performing work, including scheduling, inventory, and process
management
International Organization for Standardization (ISO) - ANSWERa non-governmental
organization established in 1947 to promote the development of world standards to
facilitate the international exchange of goods and services
process quality - ANSWERmain goal is to produce defect free products
six sigma quality - ANSWERthe goal is to detect potential problems to prevent their
occurrence and achieve no more than 3.4 defects per million opportunities
malcolm baldric national quality awards - ANSWER1987 U.S. standard awarding quality
awards in seven key areas: leadership, strategic planning, customer/market focus,
information and analysis, human resources focus, process management, and business
results
ISO 900 - ANSWERinternational organization for standardization (1947) requiring a
company to determine customer needs, including regulatory and legal requirements
including communication arrangements. Other standards involve process control,
product testing, storage and delivery.
ISO 14000 - ANSWERcollection of best practices for managing an organizations impact
on the environment
CMMI - ANSWERcapability maturity integration is a framework for best practices. Does
not describe the processes themselves; it describes the characteristics of good
processes, thus providing efficient guidelines.
inputs - ANSWERland, labor, capital, information
transformation - ANSWERconversion process
outputs - ANSWERgoods & services
storage virtualization - ANSWERcombines multiple network storage devices so that they
appear to be a single storage device
,network virtualization - ANSWERcombines networks by splitting the available bandwidth
into independent channels that an be assigned in real time to a specific device
server virtualization - ANSWERcombines the physical resources, such as servers,
processors, and operating systems, from the applications
system virtualization - ANSWERthe ability to present the resources of a single computer
as if it is a collation of separate computers (virtual machines)
multi-tenancy - ANSWERa single instance of a system serves multiple customers
cloud fabric controller - ANSWERan individual who monitors and provisions cloud
resources similar to a server administrator at an individual company
cloud fabric - ANSWERthe software that makes the benefits of cloud computing
possible
hybrid cloud - ANSWERincludes two or more private, public, or community clouds, but
each cloud remains separate and is only linked by technology that enables data and
application portability
cloud bursting - ANSWERwhen a company uses its own computing infrastructure for
normal usage and accesses the cloud when it needs to sale for high/peak load
requirements, ensuring a sudden spike in usage does not result in poor performance or
system crashes
utility computing - ANSWERoffers a pay-per-use revenue model similar to a metered
service such as gas or electricity
Infrastructure as a Service (IaaS) - ANSWERdelivers hardware networking capabilities,
including use of servers, networking, and storage, over the cloud using a pay-per-use
revenue model
Disaster Recovery as a Device (DRaaS) - ANSWEROffers backup services that use
cloud resources to protect applications and data form disruption caused by disaster
Data as a Service (DaaS) - ANSWERfacilitates the accessibility of business-critical data
in a timely, secure, and affordable manner
Moore's Law - ANSWERrefers to the computer chip performance per dollar doubling
every 18 months
upcycle - ANSWERreuses or refurbishes waste and creates new product
governance - ANSWERmethod or system of government for management or control
, information systems audit and control association (USACA) - ANSWERa set of
guidelines and supporting tools for IT governance that is accepted worldwide and
generally used by auditors and companies as a way to integrate technology to
implement controls and meet specific business objectives
internet technology infrastructure library (ITIL) - ANSWERa framework provided by the
government of the UK that offers eight sets of management procedures
committee of sponsoring organizations (COSO) - ANSWERkey for evaluating internal
controls such as human resources, logistics, IT, risk, legal, marketing and sales,
operations, financial functions, procurement, and reporting
capability maturity model integration (CMMI) method - ANSWERa process improvement
approach that contains 22 process areas
enterprise architecture - ANSWERa process for how an organization will build, deploy,
use, and share its data, processes, and MIS assets
deperimeterization - ANSWERoccurs when an organization moves employees outside
its firewall, a growing movement to change the way corporations address technology
security
transborder data flows (TDF) - ANSWERwhen business data flows across international
boundaries over the telecommunications networks of global information systems
carbon emission - ANSWERincludes the carbon dioxide & carbon monoxide in the
atmosphere produced by processes and systems
grid computing - ANSWERa collection of computers coordinated to solve a common
problem
smart grid - ANSWERdelivers electricity using two-way digital technology
virtualization - ANSWERthe creation of a virtual (rather than actual) version of
computing resources, such as an operating system, a server, a storage device, or other
network resources
data center - ANSWERa facility used to house management information systems and
associated components, such as telecommunications and storage systems
public cloud - ANSWERpromotes massive, global, industrywide applications offered to
the general public
private cloud - ANSWERserves only one customer or organization and can be located
on the customer's premises or off premises
