HSM 101 Exam 2 Study Guide || Smart Study Guide:
Focused Notes & Verified Answers!!
What is Ambiance? correct answers Decor, lighting, furnishings, tableware, menu, service,
and the guests also help create the atmosphere or mood
What defines what the restaurant is all about? correct answers Menu
Equipment defines the menu correct answers false
Basic rules of the menu correct answers 1. think about the equipment
2. provide a variety and balance
3. pay attention to the season
4. think about nutrition
5. use food wisely
Menu Planning correct answers make sure to have a good mix of popular and profitable items
Perpetual Inventory correct answers it is important because its an ongoing inventory often
done once or twice a day, many times to track and control expensive items
% of Sales for Employee Benefits and payroll correct answers they average about 30% for
most of the full service concepts
Revenue Centers correct answers generate income for the hotel through the sale of services or
products to guests
Cost Centers correct answers they are also known as support center and they don't generate
revenue
Night Audit correct answers this usually happens from 11pm to 6am because these times are
less distracting and the sales outlets are closed
Largest portion of reservations come from? correct answers they come from direct inquiry
which is when the potential guest calls in
What is ADR? correct answers average daily rate
REVPAR? correct answers revenue per available room
1882 Earliest Country Club correct answers true
What are Fraternal Clubs? correct answers they are for the elks and veterans of foreign wars
Managers became necessary employees of clubs? correct answers true
Equity club correct answers it generally nonprofit, not formed for money making purposes
but simply for the enjoyment of their members
Focused Notes & Verified Answers!!
What is Ambiance? correct answers Decor, lighting, furnishings, tableware, menu, service,
and the guests also help create the atmosphere or mood
What defines what the restaurant is all about? correct answers Menu
Equipment defines the menu correct answers false
Basic rules of the menu correct answers 1. think about the equipment
2. provide a variety and balance
3. pay attention to the season
4. think about nutrition
5. use food wisely
Menu Planning correct answers make sure to have a good mix of popular and profitable items
Perpetual Inventory correct answers it is important because its an ongoing inventory often
done once or twice a day, many times to track and control expensive items
% of Sales for Employee Benefits and payroll correct answers they average about 30% for
most of the full service concepts
Revenue Centers correct answers generate income for the hotel through the sale of services or
products to guests
Cost Centers correct answers they are also known as support center and they don't generate
revenue
Night Audit correct answers this usually happens from 11pm to 6am because these times are
less distracting and the sales outlets are closed
Largest portion of reservations come from? correct answers they come from direct inquiry
which is when the potential guest calls in
What is ADR? correct answers average daily rate
REVPAR? correct answers revenue per available room
1882 Earliest Country Club correct answers true
What are Fraternal Clubs? correct answers they are for the elks and veterans of foreign wars
Managers became necessary employees of clubs? correct answers true
Equity club correct answers it generally nonprofit, not formed for money making purposes
but simply for the enjoyment of their members
