MODULE :IOP3704
,IOP3704 Exam
Pack
Contains:
• Exam Questions & Solutions
• Exam Study Notes
,Table of Contents
CRITICALLY DISCUSSION MEDIATION AND CONFLICT RESOLUTION IN SOUTH AND SOUTHERN AFRICA (25) .......................... 3
DISCUSS THE LABOUR RELATIONS LESSONS LEARNT FROM THE AUGUST 2012 MARIKANA MASSACRE IN SOUTH AFRICA (25)
................................................................................................................................................................................................... 3
EXPLAIN THE VARIOUS TECHNIQUES THAT CAN BE EMPLOYED TO IMPROVE COMMUNICATION IN THE WORK
ENVIRONMENT (25) (CHECK IF ANSWER IS CORRECT) .............................................................................................................. 3
IDENTIFY AND DESCRIBE THE PURPSOE OF FIVE (5) IMPORTANT ACTS OR LEGISLATIONS REGLATING TO LABOUR RELATIONS
(10) ............................................................................................................................................................................................. 3
NAME AND DISCUSS THE FIVE THOMAS-KILMANN MODES OF CONFLICT HANDLING / MANAGEMENT STYLES (10) .............. 4
DISCUSS THE CONCEPT ALTERNATIVE DISPUTE RESOLUTION (ADR) (10) ................................................................................. 5
DISCUSS THE INFLUECE OF LABOUR BROKERING PRACTICES IN SOUTH AFRICA (10) ............................................................... 6
CRITICALLY DISCUSS THE ROLE OF THE THREE MAIN PLAYERS, NAMELY, THE STATE, MANAGEMENT AND THE TRADE UNIONS
IN EMPLOYMENT RELATIONS (25) ............................................................................................................................................. 6
DISCUSS AND DIFFERENTIATE THE VARIOUS PERSPECTIVES IN THE FIELD OF LABOUR RELATIONS (25) ................................. 7
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)............................................................................................................................................................................. 8
PROVIDE AN INTEGRAL DEFINTION OF LABOUR RELATIONS (10) ............................................................................................. 9
PROVIDE A CRITICAL ASSESSMENT OF LESSONS THAT SOUTH AFRICN CAN LEARN FROM DEVELOPMENTS IN OTHER AFRICAN
COUNTRIES (10) (CHECK ANSWER) ............................................................................................................................................ 9
CRITIALLY EXPLAIN THE ROLE AND FUNCTION OF THE CCMA IN DISPTURE RESOLUTIONS (10) ............................................ 11
DISCUSS AN INDUSTRIAL PSYCHOLOGICAL APPROACH TO LABOUR RELATIONS, INCLUDING OUTCOMES AND FEEDBACK
FROM THE LABOUR RELATIONS PERSPECTIVE (10) ................................................................................................................. 12
CRITICALLY DISCUSS THE ROLE FO THE STATE, LONMIN MANAGEMENT AND THE UNIONS DURING THE AUGUST 2012
MARIKANA MASSACRE (25) ..................................................................................................................................................... 12
, CRITICALLY DISCUSS THE CONCEPT OF PRINCIPLED NEGOTATION AS THE KEY TO SUCCESSFUL COLLECTIVE BARGANINING
(25) ........................................................................................................................................................................................... 12
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)........................................................................................................................................................................... 13
DISCUSS THE ESCUALTION OF DISPUTE RESOLUTION IN THE WORKPLACE (10) ..................................................................... 14
DISCUSS THE CHALLENGES THAT CUASE THE ROLE OF THE INDUSTRIAL PSYCHOLOGY TO BE NEGLECTED WITHIN LABOUR
RELATIONS (10) ........................................................................................................................................................................ 14
DISCUSS PERSUASIVE COMMUNICAITON AS THE BASIC SKILL IN THE NEGOTIATION PROCESS (10) ...................................... 14
DISCUSS AN INDUSTRIAL PSYCHOLOGICAL APPROACH TO LABOUR RELATIONS, INCLUDING OUTCOMES AND FEEDBACK
FROM THE LABOUR RELATIONS PERSPECTIVE (10) ................................................................................................................. 15
CRITICALLY ANALYSE AND DIFFERENTIATE BETWEEN THE VARIOUS PERSPECTIVES ON LABOUR RELATIONS AND THE ROLE
OF TRADE UNION MOVEMENTS (25) ....................................................................................................................................... 15
DISCUSS THE VALUE OF INDUSTRIAL PSYCHOLOLGY IN LABOUR RELATIONS, WITH SPECFIC REFERENCE TO THE DIRECT AND
INDIRECT WAYS OF BRIDGIN THE UNION-INDUSTRIAL PSYCHOLOGY GAP, INCLUDING SOME OF THE CHALLENGES THAT
CAUSE THE ROLE OF THE INDUSTRIAL PSYCHOLOGY TO BE NEGLECTED IN LABOUR RELATIONS (25) ................................... 16
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)........................................................................................................................................................................... 17
IDENTIFY AND DESCRIBE THE PURPSOE OF FIVE (5) IMPORTANT ACTS OR LEGISLATIONS REGLATING TO LABOUR RELATIONS
(10) ........................................................................................................................................................................................... 18
DISCUSS THE VARIOUS DEFINITIONS USED TO DESCRIBE LABOUR RELATIONS AND EMPLOYEE RELATIONS (10) ................. 19
NAME AND DISCUSS THE FIVE THOMAS-KILMANN MODES OF CONFLICT HANDLING / MANAGEMENT STYLES (10) ............ 19
DISCUSS THE CONCEPT ALTERNATIVE DISPUTE RESOLUTION (ADR) (10) ............................................................................... 19
ALL OTHER QUESTIONS............................................................................................................................................................ 20
STUDY ASSIGNMENT QUESTIONS ........................................................................................................................................ 20
STUDY UNIT 1: An Industrial Psychology Approach to Labour Relations............................................................................. 20
,IOP3704 Exam
Pack
Contains:
• Exam Questions & Solutions
• Exam Study Notes
,Table of Contents
CRITICALLY DISCUSSION MEDIATION AND CONFLICT RESOLUTION IN SOUTH AND SOUTHERN AFRICA (25) .......................... 3
DISCUSS THE LABOUR RELATIONS LESSONS LEARNT FROM THE AUGUST 2012 MARIKANA MASSACRE IN SOUTH AFRICA (25)
................................................................................................................................................................................................... 3
EXPLAIN THE VARIOUS TECHNIQUES THAT CAN BE EMPLOYED TO IMPROVE COMMUNICATION IN THE WORK
ENVIRONMENT (25) (CHECK IF ANSWER IS CORRECT) .............................................................................................................. 3
IDENTIFY AND DESCRIBE THE PURPSOE OF FIVE (5) IMPORTANT ACTS OR LEGISLATIONS REGLATING TO LABOUR RELATIONS
(10) ............................................................................................................................................................................................. 3
NAME AND DISCUSS THE FIVE THOMAS-KILMANN MODES OF CONFLICT HANDLING / MANAGEMENT STYLES (10) .............. 4
DISCUSS THE CONCEPT ALTERNATIVE DISPUTE RESOLUTION (ADR) (10) ................................................................................. 5
DISCUSS THE INFLUECE OF LABOUR BROKERING PRACTICES IN SOUTH AFRICA (10) ............................................................... 6
CRITICALLY DISCUSS THE ROLE OF THE THREE MAIN PLAYERS, NAMELY, THE STATE, MANAGEMENT AND THE TRADE UNIONS
IN EMPLOYMENT RELATIONS (25) ............................................................................................................................................. 6
DISCUSS AND DIFFERENTIATE THE VARIOUS PERSPECTIVES IN THE FIELD OF LABOUR RELATIONS (25) ................................. 7
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)............................................................................................................................................................................. 8
PROVIDE AN INTEGRAL DEFINTION OF LABOUR RELATIONS (10) ............................................................................................. 9
PROVIDE A CRITICAL ASSESSMENT OF LESSONS THAT SOUTH AFRICN CAN LEARN FROM DEVELOPMENTS IN OTHER AFRICAN
COUNTRIES (10) (CHECK ANSWER) ............................................................................................................................................ 9
CRITIALLY EXPLAIN THE ROLE AND FUNCTION OF THE CCMA IN DISPTURE RESOLUTIONS (10) ............................................ 11
DISCUSS AN INDUSTRIAL PSYCHOLOGICAL APPROACH TO LABOUR RELATIONS, INCLUDING OUTCOMES AND FEEDBACK
FROM THE LABOUR RELATIONS PERSPECTIVE (10) ................................................................................................................. 12
CRITICALLY DISCUSS THE ROLE FO THE STATE, LONMIN MANAGEMENT AND THE UNIONS DURING THE AUGUST 2012
MARIKANA MASSACRE (25) ..................................................................................................................................................... 12
, CRITICALLY DISCUSS THE CONCEPT OF PRINCIPLED NEGOTATION AS THE KEY TO SUCCESSFUL COLLECTIVE BARGANINING
(25) ........................................................................................................................................................................................... 12
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)........................................................................................................................................................................... 13
DISCUSS THE ESCUALTION OF DISPUTE RESOLUTION IN THE WORKPLACE (10) ..................................................................... 14
DISCUSS THE CHALLENGES THAT CUASE THE ROLE OF THE INDUSTRIAL PSYCHOLOGY TO BE NEGLECTED WITHIN LABOUR
RELATIONS (10) ........................................................................................................................................................................ 14
DISCUSS PERSUASIVE COMMUNICAITON AS THE BASIC SKILL IN THE NEGOTIATION PROCESS (10) ...................................... 14
DISCUSS AN INDUSTRIAL PSYCHOLOGICAL APPROACH TO LABOUR RELATIONS, INCLUDING OUTCOMES AND FEEDBACK
FROM THE LABOUR RELATIONS PERSPECTIVE (10) ................................................................................................................. 15
CRITICALLY ANALYSE AND DIFFERENTIATE BETWEEN THE VARIOUS PERSPECTIVES ON LABOUR RELATIONS AND THE ROLE
OF TRADE UNION MOVEMENTS (25) ....................................................................................................................................... 15
DISCUSS THE VALUE OF INDUSTRIAL PSYCHOLOLGY IN LABOUR RELATIONS, WITH SPECFIC REFERENCE TO THE DIRECT AND
INDIRECT WAYS OF BRIDGIN THE UNION-INDUSTRIAL PSYCHOLOGY GAP, INCLUDING SOME OF THE CHALLENGES THAT
CAUSE THE ROLE OF THE INDUSTRIAL PSYCHOLOGY TO BE NEGLECTED IN LABOUR RELATIONS (25) ................................... 16
DISCUSS THE VARIOUS TYPES OF STRIKES AND REASONS FOR STRIKES THAT ARE EVIDENT IN THE LABOUR RELATIONS
CONTEXT (25)........................................................................................................................................................................... 17
IDENTIFY AND DESCRIBE THE PURPSOE OF FIVE (5) IMPORTANT ACTS OR LEGISLATIONS REGLATING TO LABOUR RELATIONS
(10) ........................................................................................................................................................................................... 18
DISCUSS THE VARIOUS DEFINITIONS USED TO DESCRIBE LABOUR RELATIONS AND EMPLOYEE RELATIONS (10) ................. 19
NAME AND DISCUSS THE FIVE THOMAS-KILMANN MODES OF CONFLICT HANDLING / MANAGEMENT STYLES (10) ............ 19
DISCUSS THE CONCEPT ALTERNATIVE DISPUTE RESOLUTION (ADR) (10) ............................................................................... 19
ALL OTHER QUESTIONS............................................................................................................................................................ 20
STUDY ASSIGNMENT QUESTIONS ........................................................................................................................................ 20
STUDY UNIT 1: An Industrial Psychology Approach to Labour Relations............................................................................. 20
