Case Management Final || All Solved Accurately.
Margaret is conducting the intake. The first place in which her name appears on the intake
form is:
a. step 1.
b. step 3.
c. step 9.
d. at the bottom of the final page along with the date. correct answers c: step 9
What is the benefit of conducting a full intake for walk-ins the same day?
a. To discourage people from seeking help
b. To escalate crises in the person's life
c. Preventing emergency room visits and crisis escalation
d. Making phone intake more convenient for clients correct answers c: preventing emergency
room visits and crisis escalation
What is the purpose of using a phone intake form?
a. To encourage people to come to the office in person
b. To assess the urgency of the situation for walk-in clients
c. To facilitate emergency room visits for those in need
d. To discourage people from seeking help in urgent situations correct answers b: To assess
the urgency of the situation for walk-in clients
When filling in the previous treatment section of the new referral form, the case manager
should include all of the following except _____.
a. where
b. when
c. with whom
d. outcome correct answers d: outcome
Agencies use verification forms in hopes of cutting down on _____.
a. overscheduling
b. unwanted appointments
c. underscheduling
d. missed appointments correct answers d: missed appointments
Which of the following choices is the responsibility of the case manager during the initial
interview?
a. identifying a payment source
b. identifying a solution
c. establishing rapport
d. establishing a diagnosis correct answers c. establishing rapport
, Leo is conducting a first interview with his client, Kris. During the interview, Leo listens to
what Kris' perception is of himself and the issues that brought him into treatment. Leo is
formulating a professional understanding of what Kris is experiencing and what he will need
while receiving services. Finally, Leo is establishing a rapport with Kris so that Kris can feel
comfortable working together and with the agency.
What is Leo formulating by completing these three steps in the first interview?
a. an opinion
b. a solution
c. an assessment
d. a diagnosis correct answers c. an assessment
While conducting an initial interview, the case manager must convey that _____.
a. all the problems of the client will be solved
b. everything will be okay
c. the client's concerns about being in treatment have been heard
d. all the problems of the client are normal correct answers c. the client's concerns about
being in treatment have been heard
If the client is a returnee to your agency, checking past records can compromise objectivity;
therefore, it is discouraged. This is:
a. always true.
b. seldom true.
c. conditionally true.
d. never true. correct answers d. never true.
Mandy is preparing for her first intake interview of the day. She did not complete the phone
interview and has not met the client prior to the upcoming meeting. What is the first thing
Mandy should do to prepare for the interview?
a. call the client and introduce herself
b. review the intake material
c. talk to past providers
d. review the client's medical history correct answers b. review the intake material
When setting up an office space, which of the following elements is the most important for
the case manager to be conscientious of?
a. The client does not feel crowded.
b. The phone is accessible.
c. The floors are clean.
d. There is plenty of light. correct answers a. The client does not feel crowded.
If the client discloses more than they intend to in the first session, _____.
a. the client probably has anxiety issues
b. it is possible that the case manager intruded too far
c. the case manager has shown excellent skills
Margaret is conducting the intake. The first place in which her name appears on the intake
form is:
a. step 1.
b. step 3.
c. step 9.
d. at the bottom of the final page along with the date. correct answers c: step 9
What is the benefit of conducting a full intake for walk-ins the same day?
a. To discourage people from seeking help
b. To escalate crises in the person's life
c. Preventing emergency room visits and crisis escalation
d. Making phone intake more convenient for clients correct answers c: preventing emergency
room visits and crisis escalation
What is the purpose of using a phone intake form?
a. To encourage people to come to the office in person
b. To assess the urgency of the situation for walk-in clients
c. To facilitate emergency room visits for those in need
d. To discourage people from seeking help in urgent situations correct answers b: To assess
the urgency of the situation for walk-in clients
When filling in the previous treatment section of the new referral form, the case manager
should include all of the following except _____.
a. where
b. when
c. with whom
d. outcome correct answers d: outcome
Agencies use verification forms in hopes of cutting down on _____.
a. overscheduling
b. unwanted appointments
c. underscheduling
d. missed appointments correct answers d: missed appointments
Which of the following choices is the responsibility of the case manager during the initial
interview?
a. identifying a payment source
b. identifying a solution
c. establishing rapport
d. establishing a diagnosis correct answers c. establishing rapport
, Leo is conducting a first interview with his client, Kris. During the interview, Leo listens to
what Kris' perception is of himself and the issues that brought him into treatment. Leo is
formulating a professional understanding of what Kris is experiencing and what he will need
while receiving services. Finally, Leo is establishing a rapport with Kris so that Kris can feel
comfortable working together and with the agency.
What is Leo formulating by completing these three steps in the first interview?
a. an opinion
b. a solution
c. an assessment
d. a diagnosis correct answers c. an assessment
While conducting an initial interview, the case manager must convey that _____.
a. all the problems of the client will be solved
b. everything will be okay
c. the client's concerns about being in treatment have been heard
d. all the problems of the client are normal correct answers c. the client's concerns about
being in treatment have been heard
If the client is a returnee to your agency, checking past records can compromise objectivity;
therefore, it is discouraged. This is:
a. always true.
b. seldom true.
c. conditionally true.
d. never true. correct answers d. never true.
Mandy is preparing for her first intake interview of the day. She did not complete the phone
interview and has not met the client prior to the upcoming meeting. What is the first thing
Mandy should do to prepare for the interview?
a. call the client and introduce herself
b. review the intake material
c. talk to past providers
d. review the client's medical history correct answers b. review the intake material
When setting up an office space, which of the following elements is the most important for
the case manager to be conscientious of?
a. The client does not feel crowded.
b. The phone is accessible.
c. The floors are clean.
d. There is plenty of light. correct answers a. The client does not feel crowded.
If the client discloses more than they intend to in the first session, _____.
a. the client probably has anxiety issues
b. it is possible that the case manager intruded too far
c. the case manager has shown excellent skills
