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DELL CLIENT FOUNDATIONS STUDY
GUIDE QUESTIONS WITH ANSWERS.
Choose all that apply: Under which all service plans can you
schedule hardware and software scans, clean files manually and
tune system performance using Support Assist? - correct answer
-Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
T/F: BIOS Recovery 2 does not support trigger from touch panel. -
correct answer -True
Which of the following is the correct way to trigger BIOS Recovery
2? - correct answer -For desktop platform, turn on the PC and
hold down "CTRL + Esc" key.
, Page | 2
How should the technician handle the PCBs while dismantling or
repackaging them? - correct answer -From the edges/sides
Choose all that apply: To prevent CPU pings from being bent or
any damage to the system board, which has to be returned to
Dell, technicians must ensure that: - correct answer -ESD bag is
used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
When do you select the BT Disable setting in Service Menu of
Manufacturing Mode (SMMM)? - correct answer -If BT Disabled
label is present inside the bottom door or chassis.
Choose all that apply: Which of the following statements are true
about the New PSU BIST? - correct answer -To start the PSU
BIST: Plug in the AC power cord & note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power
cord
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Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
How will you initiate ePSA in a Dell system? - correct answer -
Press F12 to enter one time boot menu and then select
diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? -
correct answer -Will erase all personal data and downloaded
applications on the Tablet.
Choose all that apply: Which of the following statements are true
about Latitude Self-Heal recovery? - correct answer -Before
replacing system board perform self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a
blank screen, reboots a couple of times (watch for the LED lights
(Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on
with the Dell logo.
DELL CLIENT FOUNDATIONS STUDY
GUIDE QUESTIONS WITH ANSWERS.
Choose all that apply: Under which all service plans can you
schedule hardware and software scans, clean files manually and
tune system performance using Support Assist? - correct answer
-Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
T/F: BIOS Recovery 2 does not support trigger from touch panel. -
correct answer -True
Which of the following is the correct way to trigger BIOS Recovery
2? - correct answer -For desktop platform, turn on the PC and
hold down "CTRL + Esc" key.
, Page | 2
How should the technician handle the PCBs while dismantling or
repackaging them? - correct answer -From the edges/sides
Choose all that apply: To prevent CPU pings from being bent or
any damage to the system board, which has to be returned to
Dell, technicians must ensure that: - correct answer -ESD bag is
used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
When do you select the BT Disable setting in Service Menu of
Manufacturing Mode (SMMM)? - correct answer -If BT Disabled
label is present inside the bottom door or chassis.
Choose all that apply: Which of the following statements are true
about the New PSU BIST? - correct answer -To start the PSU
BIST: Plug in the AC power cord & note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power
cord
, Page | 3
Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
How will you initiate ePSA in a Dell system? - correct answer -
Press F12 to enter one time boot menu and then select
diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? -
correct answer -Will erase all personal data and downloaded
applications on the Tablet.
Choose all that apply: Which of the following statements are true
about Latitude Self-Heal recovery? - correct answer -Before
replacing system board perform self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a
blank screen, reboots a couple of times (watch for the LED lights
(Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on
with the Dell logo.
