ACTUAL TEST QUESTIONS AND CORRECT
ANSWERS | VERIFIED ANSWERS | BRAND NEW
VERSION | JUST RELEASED
What is the main reason for a customer to leave one store for another?
---------CORRECT ANSWER-----------------Perceived attitude and poor
service
What is the FAST method of suggestive selling? ---------CORRECT
ANSWER-----------------(F)ind out the situation
(A)sk questions
(S)uggest at least two items
(T)alk about each item
How is net profit calculated? ---------CORRECT ANSWER-----------------
(SALES minus COST OF SALES) divided by TOTAL DEPARTMENT SALES
What system do you use to reset an applicant's password? ---------
CORRECT ANSWER-----------------Applicant Management System
,How long should items be left in sanitizing solution? ---------CORRECT
ANSWER-----------------No longer than one minute
When new POG's (plan-o-grams) are implemented, how soon do you
have to have them completed? ---------CORRECT ANSWER-----------------
complete within two weeks
When the truck arrives, what is the first number you'll need to look for
on the driver trip sheet? ---------CORRECT ANSWER-----------------Seal
number
What time should the receiving door be locked? ---------CORRECT
ANSWER-----------------Locked at 5pm
What must be written on a sub-department voucher receipt? ---------
CORRECT ANSWER-----------------Department
Reason
Associate Personnel Number
,What type of adjustment do you use for an associate that didn't get
paid? ---------CORRECT ANSWER-----------------Prior period adjustment
What are the three stones of the three stone knife sharpener? ---------
CORRECT ANSWER-----------------Coarse
Medium
Fine
Where can Automatic Replenishment (AR) orders be reviewed? ---------
CORRECT ANSWER-----------------Supply Chain Workbench
Where does the price sticker go on products that are being put out to
sell? (eg. Floral department pre-made corsages) ---------CORRECT
ANSWER-----------------Top-right
What should floral buckets be washed with? ---------CORRECT ANSWER--
---------------Fruit and veggie wash
, What is Load Line? ---------CORRECT ANSWER-----------------The line in
refrigeration case showing where product can be
What is the name for the scan gun? ---------CORRECT ANSWER-------------
----FM-HHTT
How does Chaintrack assort the items to a Scheduled Count Batch? -----
----CORRECT ANSWER-----------------Category and Family group
What is Environex TB?
Where is it located? ---------CORRECT ANSWER-----------------Used to
cleanup blood?
Located in Computer Room
What are the steps to Customer Service? ---------CORRECT ANSWER------
-----------1) Greet: welcome customer (use name)
2) Discover: Take care of needs
3) Recommend