The total-cost-of quality framework breaks out quality costs into which four
categories
Internal failure costs, appraisal costs, preventions costs, accreditation costs
Prevention costs, appraisal costs, Internal failure costs, external failure costs
Appraisal costs, external failure costs, accreditation costs, aggregate costs
Accreditation costs, routing costs, external failure costs
None of the above
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, Prevention costs, appraisal costs, Internal failure costs, external failure
costs
Which "Quality of Product" dimension would you be assessing when asking the
question, "Is the product relatively easy to maintain and repair?"
Performance
Reliability
Durability
Conformance
Serviceability
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serviceability
In order for a company to win the "first moment of truth" it needs to have the right
_______ at the right _______ at the right _______ at the lowest possible _______.
niche, market, time, fare
product, place, time, cost
product, location, view, risk
niche, place, time, cost
None of the above
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product, place, time, cost
By calculating ________________, you gain insight into the quality of your data and method.
Cycle times
Joint cost
, Forecast error
Lead times, time sensitive
None of the above
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cycle times
The output rate of a process during normal conditions is what?
Inventory management
Design capacity
Effective capacity
Lost production
Jidoka
None of the above
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effective capacity
Since we know our forecast is going to be __________, we _______________.
good, should forecast less frequently
wrong, shouldn't forecast at all.
time-consuming, should forecast less frequently
wrong, should frequently update it with the most current information
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wrong, should frequently update it with the most current information
categories
Internal failure costs, appraisal costs, preventions costs, accreditation costs
Prevention costs, appraisal costs, Internal failure costs, external failure costs
Appraisal costs, external failure costs, accreditation costs, aggregate costs
Accreditation costs, routing costs, external failure costs
None of the above
Give this one a try later!
, Prevention costs, appraisal costs, Internal failure costs, external failure
costs
Which "Quality of Product" dimension would you be assessing when asking the
question, "Is the product relatively easy to maintain and repair?"
Performance
Reliability
Durability
Conformance
Serviceability
Give this one a try later!
serviceability
In order for a company to win the "first moment of truth" it needs to have the right
_______ at the right _______ at the right _______ at the lowest possible _______.
niche, market, time, fare
product, place, time, cost
product, location, view, risk
niche, place, time, cost
None of the above
Give this one a try later!
product, place, time, cost
By calculating ________________, you gain insight into the quality of your data and method.
Cycle times
Joint cost
, Forecast error
Lead times, time sensitive
None of the above
Give this one a try later!
cycle times
The output rate of a process during normal conditions is what?
Inventory management
Design capacity
Effective capacity
Lost production
Jidoka
None of the above
Give this one a try later!
effective capacity
Since we know our forecast is going to be __________, we _______________.
good, should forecast less frequently
wrong, shouldn't forecast at all.
time-consuming, should forecast less frequently
wrong, should frequently update it with the most current information
Give this one a try later!
wrong, should frequently update it with the most current information
