SCOM Test 1 Questions With Complete Solutions
Captive audience Correct Answers Assembles to hear you
speak because they're compelled to, not because they expect
entertainment or intellectual stimulation (formal ceremonies,
luncheons).Gaining and maintaining the interest of a captive
audience is the most important thing.
Casual audience Correct Answers Composed of individuals
who become listeners because they hear a speaker, stop out of
curiosity, and remain until bored or sated (street performers).
Connect with listeners immediately and create curiosity and
interest.
Central idea Correct Answers identifies the main concept, point,
issue, or conclusion that you want the audience to understand,
believe, or feel; becomes the one concise thought that audience
members are likely to remember.
Channel Correct Answers medium through which a message
travels, such as oral or written
Characteristics of a competent oral style of communication:
Correct Answers Clarity - say what you mean in a simple,
concise style
Precision - pick the apt words
Vividness - paint a picture using metaphors, similes,
alliteration, parallelism, and antithesis
Characteristics of an appropriate or effective source citation in
the speech Correct Answers A. Who is person or organization
,being quoted or paraphrased or given as the source of a statistic
or example?
B. What are their credentials?
C. From what specific publication or source is the information
taken?
D. What date was the information generated, published, or last
updated?
Committed audience Correct Answers Voluntarily assembles
because members want to invest time and energy listening to
and being inspired by a speaker (church sermon, social protest
rallies). Inspiring action, persuading, and empowering listeners
to act decisively are primary considerations.
Common delivery problems and ways to fix them Correct
Answers Weak eye contact - be familiar with your speech and
practice looking at your entire audience
Monotone voice - strive for vocal variety, vary the loudness or
softness of your voice, experiment with different inflections,
volume, and pitch
Vocal fillers - (the insertion of um, ah, like, you know) practice
not using vocal fillers during casual conversation with friends
and family, focus on noticing how often other people use them,
have a friend tap a pencil on the table every time you use one
Rapid pace - you can get a rough idea of the appropriate pace
by enunciating your words carefully and pausing to take breaths
without gasping for air
Awkward body movements - strive for a balance between
excessive and insufficient body movement, let gestures emerge
naturally
, Distracting behaviors - don't hold pens, take change out of your
pocket; eliminate distracting behaviors
Competent ways to use examples and statistics in a speech
Correct Answers Examples:
Use relevant examples - stick to the point
Choose vivid examples - create strong images
Stack examples - when one is not enough
Statistics:
Use accurate statistics accurately - be careful
Make statistics concrete - clarify meaning
Make statistical comparisons - gain perspective
Stack statistics - create impact
Concerned audience Correct Answers Gathers voluntarily to
hear a speaker because listeners care about issues and ideas; a
very motivated audience. Be informative by presenting new
ideas and new information to turn this concerned listeners into
committed listeners.
Contrary audience Correct Answers Audience that is initially
hostile to your position on issues (school board meetings). They
are more likely to engage in ambushing. Defuse audience anger,
be prepared for personal attacks.
Credibility and how the primary dimensions of credibility that
influence an audience's perception of the speaker. Correct
Answers Credibility is a judgement made by a perceiver
concerning the believability of a communicator.
Competence - the audience's perception of the speaker's
knowledge and experience on a topic.
Captive audience Correct Answers Assembles to hear you
speak because they're compelled to, not because they expect
entertainment or intellectual stimulation (formal ceremonies,
luncheons).Gaining and maintaining the interest of a captive
audience is the most important thing.
Casual audience Correct Answers Composed of individuals
who become listeners because they hear a speaker, stop out of
curiosity, and remain until bored or sated (street performers).
Connect with listeners immediately and create curiosity and
interest.
Central idea Correct Answers identifies the main concept, point,
issue, or conclusion that you want the audience to understand,
believe, or feel; becomes the one concise thought that audience
members are likely to remember.
Channel Correct Answers medium through which a message
travels, such as oral or written
Characteristics of a competent oral style of communication:
Correct Answers Clarity - say what you mean in a simple,
concise style
Precision - pick the apt words
Vividness - paint a picture using metaphors, similes,
alliteration, parallelism, and antithesis
Characteristics of an appropriate or effective source citation in
the speech Correct Answers A. Who is person or organization
,being quoted or paraphrased or given as the source of a statistic
or example?
B. What are their credentials?
C. From what specific publication or source is the information
taken?
D. What date was the information generated, published, or last
updated?
Committed audience Correct Answers Voluntarily assembles
because members want to invest time and energy listening to
and being inspired by a speaker (church sermon, social protest
rallies). Inspiring action, persuading, and empowering listeners
to act decisively are primary considerations.
Common delivery problems and ways to fix them Correct
Answers Weak eye contact - be familiar with your speech and
practice looking at your entire audience
Monotone voice - strive for vocal variety, vary the loudness or
softness of your voice, experiment with different inflections,
volume, and pitch
Vocal fillers - (the insertion of um, ah, like, you know) practice
not using vocal fillers during casual conversation with friends
and family, focus on noticing how often other people use them,
have a friend tap a pencil on the table every time you use one
Rapid pace - you can get a rough idea of the appropriate pace
by enunciating your words carefully and pausing to take breaths
without gasping for air
Awkward body movements - strive for a balance between
excessive and insufficient body movement, let gestures emerge
naturally
, Distracting behaviors - don't hold pens, take change out of your
pocket; eliminate distracting behaviors
Competent ways to use examples and statistics in a speech
Correct Answers Examples:
Use relevant examples - stick to the point
Choose vivid examples - create strong images
Stack examples - when one is not enough
Statistics:
Use accurate statistics accurately - be careful
Make statistics concrete - clarify meaning
Make statistical comparisons - gain perspective
Stack statistics - create impact
Concerned audience Correct Answers Gathers voluntarily to
hear a speaker because listeners care about issues and ideas; a
very motivated audience. Be informative by presenting new
ideas and new information to turn this concerned listeners into
committed listeners.
Contrary audience Correct Answers Audience that is initially
hostile to your position on issues (school board meetings). They
are more likely to engage in ambushing. Defuse audience anger,
be prepared for personal attacks.
Credibility and how the primary dimensions of credibility that
influence an audience's perception of the speaker. Correct
Answers Credibility is a judgement made by a perceiver
concerning the believability of a communicator.
Competence - the audience's perception of the speaker's
knowledge and experience on a topic.
