AMZL EXAM STUDY GUIDE
Coach them - Answer -What should mangers not do when drivers return from their
routes
COUPA - Answer -What tool do we use to acquire goods for our station
ACES - Answer -Helps drive continuous improvement
Scalibility - Answer -What is the critical reason we support standard work in AMZL
IAQ - Answer -An app that allows drivers to give their feed (in app questions)
Leadership, Behavior, Engagement - Answer -3 key measurable of Amazon
connections
Private - Answer -Who can view individual responses of Connection questions
GSOC - Answer -Supports law enforcement, investigations, loss prevention team
Learning trainer - Answer -The best person to acquire your stations specific
permissions from
Perfect Mile - Answer -The tool that is used to see previous day metrics
Bridges - Answer -Goal, gap, root causes and action items are components of...
Sort Compliance - Answer -Shipments scanned in SSP/ Shipments inducted =
Station Command Center - Answer -Which tool will help deep dive package data to
identity root causes for delivery misses
PPH - Answer -Impacts labor cost and the station's financial performance. Diff. per
station
Total volume/total # of hours =
-Entering VTO
-Performing at higher than planned rates
-Processing more volume than planned
Downstream impacts - Answer -Decreased PPH, Rolled volume, Missed on time
dispatch
21-day plan - Answer -Station roster, LMCP, Slop/ALPS. OPs manager is the most
responsible for this
-Days it takes from labor order submission to get new employee started
Coach them - Answer -What should mangers not do when drivers return from their
routes
COUPA - Answer -What tool do we use to acquire goods for our station
ACES - Answer -Helps drive continuous improvement
Scalibility - Answer -What is the critical reason we support standard work in AMZL
IAQ - Answer -An app that allows drivers to give their feed (in app questions)
Leadership, Behavior, Engagement - Answer -3 key measurable of Amazon
connections
Private - Answer -Who can view individual responses of Connection questions
GSOC - Answer -Supports law enforcement, investigations, loss prevention team
Learning trainer - Answer -The best person to acquire your stations specific
permissions from
Perfect Mile - Answer -The tool that is used to see previous day metrics
Bridges - Answer -Goal, gap, root causes and action items are components of...
Sort Compliance - Answer -Shipments scanned in SSP/ Shipments inducted =
Station Command Center - Answer -Which tool will help deep dive package data to
identity root causes for delivery misses
PPH - Answer -Impacts labor cost and the station's financial performance. Diff. per
station
Total volume/total # of hours =
-Entering VTO
-Performing at higher than planned rates
-Processing more volume than planned
Downstream impacts - Answer -Decreased PPH, Rolled volume, Missed on time
dispatch
21-day plan - Answer -Station roster, LMCP, Slop/ALPS. OPs manager is the most
responsible for this
-Days it takes from labor order submission to get new employee started
