GENESYS CERTIFIED CLOUD PARTNER CCP
EXAMINATION TEST 2026 QUESTIONS
WITH ANSWERS GRADED A+
⩥ Which one of the Genesys reference resources is the best place for
trouble shooting configuration and feature descriptions as well as
releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community. Answer: b. Genesys Cloud
ResourceCenter
⩥ The CCP courses have a large number of links to which one of the
following Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide. Answer: b. Genesys Cloud
ResourceCenter
⩥ Which of the following services are available from Genesys Cloud
CX?
a. Collaborate
b. Accounting
,c. Communicate
d. Contact Center. Answer: A, C, and D
⩥ Which one of the following models views Genesys Cloud CX as a
grouping of services and the processing of data between those services?
a. Licensed component model
b. Services component model. Answer: b. Services component model
⩥ Which one of the Genesys Cloud CX services provides directory
services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center. Answer: b. Genesys Cloud
Collaborate
⩥ Which one of the following Genesys Cloud CX Services provides text
chat video chat and document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center. Answer: b. Genesys Cloud
Collaborate
,⩥ The license cost per user is determined by the __________ that
consumes features of the most expensive cloud shell license during a
billing cycle.. Answer: Role, User
⩥ In the scenario where a customer has agents who work in consecutive
shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00
PM - 12:00 AM which one of the following license types is likely the
most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license. Answer: b. Concurrent license
⩥ When an organization is created within Genesys Cloud CX it is
assigned to an AWS (Amazon Web Services) region based on which one
of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center.. Answer: b.
Organization's location.
⩥ The https://login.mypurecloud.com URL provides access to Genesys
Cloud CX in which one of the following AWS (Amazon Web Services)
regions?
, a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai). Answer: a. US East (N. Virigina)
⩥ Which of the following are valid methods for accessing all functions
of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux. Answer: A, B
⩥ When is it necessary for a user to change their organization on the
login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization
within a region.
c. When they are logging into a Genesys Cloud CX organization that is
not their home organization.
d. When they are logging into an organization that is not located in the
proper AWS region.. Answer: b. When they belong to more than one
Genesys Cloud CX organization within a region.
EXAMINATION TEST 2026 QUESTIONS
WITH ANSWERS GRADED A+
⩥ Which one of the Genesys reference resources is the best place for
trouble shooting configuration and feature descriptions as well as
releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community. Answer: b. Genesys Cloud
ResourceCenter
⩥ The CCP courses have a large number of links to which one of the
following Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide. Answer: b. Genesys Cloud
ResourceCenter
⩥ Which of the following services are available from Genesys Cloud
CX?
a. Collaborate
b. Accounting
,c. Communicate
d. Contact Center. Answer: A, C, and D
⩥ Which one of the following models views Genesys Cloud CX as a
grouping of services and the processing of data between those services?
a. Licensed component model
b. Services component model. Answer: b. Services component model
⩥ Which one of the Genesys Cloud CX services provides directory
services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center. Answer: b. Genesys Cloud
Collaborate
⩥ Which one of the following Genesys Cloud CX Services provides text
chat video chat and document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center. Answer: b. Genesys Cloud
Collaborate
,⩥ The license cost per user is determined by the __________ that
consumes features of the most expensive cloud shell license during a
billing cycle.. Answer: Role, User
⩥ In the scenario where a customer has agents who work in consecutive
shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00
PM - 12:00 AM which one of the following license types is likely the
most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license. Answer: b. Concurrent license
⩥ When an organization is created within Genesys Cloud CX it is
assigned to an AWS (Amazon Web Services) region based on which one
of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center.. Answer: b.
Organization's location.
⩥ The https://login.mypurecloud.com URL provides access to Genesys
Cloud CX in which one of the following AWS (Amazon Web Services)
regions?
, a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai). Answer: a. US East (N. Virigina)
⩥ Which of the following are valid methods for accessing all functions
of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux. Answer: A, B
⩥ When is it necessary for a user to change their organization on the
login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization
within a region.
c. When they are logging into a Genesys Cloud CX organization that is
not their home organization.
d. When they are logging into an organization that is not located in the
proper AWS region.. Answer: b. When they belong to more than one
Genesys Cloud CX organization within a region.
