CMAA PRACTICE TEST NHA EXAM STUDY
GUIDE 2026 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS || 100%
GUARANTEED PASS <RECENT VERSION>
1. What is the primary purpose of the patient intake process?
A) To collect payment for the visit
B) To gather preliminary information and prepare the patient's record
C) To schedule the next appointment
D) To perform initial clinical tests
Answer: B) To gather preliminary information and prepare the patient's
record
2. Which of the following information is LEAST critical to collect during a
new patient registration?
A) Patient's name and date of birth
B) Medical history and chief complaint
C) Insurance information
D) Social Security Number
Answer: D) Social Security Number (While often collected, it is not strictly
necessary for medical treatment or insurance billing in all cases.)
3. When a patient checks in, what is the FIRST action the administrative
assistant should take?
A) Ask for the co-payment
B) Greet the patient by name and confirm their identity
C) Hand them a clipboard with forms
D) Notify the clinical staff immediately
Answer: B) Greet the patient by name and confirm their identity
4. A patient presents with an urgent but non-life-threatening condition. What
is the most appropriate scheduling term for this situation?
A) Double-booking
B) Work-in appointment
,C) Referral
D) Recall
Answer: B) Work-in appointment
5. Which form must a patient sign to authorize the release of their medical
information to a specified third party?
A) HIPAA Privacy Notice
B) Advance Directive
C) Informed Consent
D) Authorization for Disclosure
Answer: D) Authorization for Disclosure
6. The document that outlines a patient's wishes for medical care if they
become incapacitated is called a(n):
A) Power of Attorney
B) Living Will
C) Informed Consent
D) HIPAA Acknowledgement
Answer: B) Living Will
7. What does the acronym "DOB" stand for in a patient record?
A) Date of Birth
B) Doctor of Osteopathy
C) Department of Billing
D) Description of Biopsy
Answer: A) Date of Birth
8. Which piece of information is essential for verifying a patient's identity?
A) Employer's name
B) Driver's License or Photo ID
C) Emergency contact
D) Marital status
Answer: B) Driver's License or Photo ID
9. A patient's stated reason for their visit is documented as the:
A) Diagnosis
, B) Prognosis
C) Chief Complaint
D) Review of Systems
Answer: C) Chief Complaint
10. Which of the following is considered Protected Health Information (PHI)?
A) A patient's name and appointment time
B) A public health statistic
C) A de-identified research record
D) A hospital's general visiting hours
Answer: A) A patient's name and appointment time
11. The process of confirming a patient's insurance coverage and benefits
prior to an appointment is called:
A) Batching out
B) Pre-certification
C) Eligibility verification
D) Adjudication
Answer: C) Eligibility verification
12. Which type of consent is implied when a patient rolls up their sleeve for a
blood draw?
A) Expressed consent
B) Informed consent
C) Implied consent
D) Written consent
Answer: C) Implied consent
13. What is the best way to handle a patient who is visibly upset and angry in
the waiting room?
A) Ignore them until they calm down.
B) Speak to them in a calm, respectful tone and escort them to a private area.
C) Tell them they will have to reschedule if they cannot be quiet.
D) Ask other patients to help calm them down.
Answer: B) Speak to them in a calm, respectful tone and escort them to a
private area.
GUIDE 2026 COMPLETE QUESTIONS WITH
CORRECT DETAILED ANSWERS || 100%
GUARANTEED PASS <RECENT VERSION>
1. What is the primary purpose of the patient intake process?
A) To collect payment for the visit
B) To gather preliminary information and prepare the patient's record
C) To schedule the next appointment
D) To perform initial clinical tests
Answer: B) To gather preliminary information and prepare the patient's
record
2. Which of the following information is LEAST critical to collect during a
new patient registration?
A) Patient's name and date of birth
B) Medical history and chief complaint
C) Insurance information
D) Social Security Number
Answer: D) Social Security Number (While often collected, it is not strictly
necessary for medical treatment or insurance billing in all cases.)
3. When a patient checks in, what is the FIRST action the administrative
assistant should take?
A) Ask for the co-payment
B) Greet the patient by name and confirm their identity
C) Hand them a clipboard with forms
D) Notify the clinical staff immediately
Answer: B) Greet the patient by name and confirm their identity
4. A patient presents with an urgent but non-life-threatening condition. What
is the most appropriate scheduling term for this situation?
A) Double-booking
B) Work-in appointment
,C) Referral
D) Recall
Answer: B) Work-in appointment
5. Which form must a patient sign to authorize the release of their medical
information to a specified third party?
A) HIPAA Privacy Notice
B) Advance Directive
C) Informed Consent
D) Authorization for Disclosure
Answer: D) Authorization for Disclosure
6. The document that outlines a patient's wishes for medical care if they
become incapacitated is called a(n):
A) Power of Attorney
B) Living Will
C) Informed Consent
D) HIPAA Acknowledgement
Answer: B) Living Will
7. What does the acronym "DOB" stand for in a patient record?
A) Date of Birth
B) Doctor of Osteopathy
C) Department of Billing
D) Description of Biopsy
Answer: A) Date of Birth
8. Which piece of information is essential for verifying a patient's identity?
A) Employer's name
B) Driver's License or Photo ID
C) Emergency contact
D) Marital status
Answer: B) Driver's License or Photo ID
9. A patient's stated reason for their visit is documented as the:
A) Diagnosis
, B) Prognosis
C) Chief Complaint
D) Review of Systems
Answer: C) Chief Complaint
10. Which of the following is considered Protected Health Information (PHI)?
A) A patient's name and appointment time
B) A public health statistic
C) A de-identified research record
D) A hospital's general visiting hours
Answer: A) A patient's name and appointment time
11. The process of confirming a patient's insurance coverage and benefits
prior to an appointment is called:
A) Batching out
B) Pre-certification
C) Eligibility verification
D) Adjudication
Answer: C) Eligibility verification
12. Which type of consent is implied when a patient rolls up their sleeve for a
blood draw?
A) Expressed consent
B) Informed consent
C) Implied consent
D) Written consent
Answer: C) Implied consent
13. What is the best way to handle a patient who is visibly upset and angry in
the waiting room?
A) Ignore them until they calm down.
B) Speak to them in a calm, respectful tone and escort them to a private area.
C) Tell them they will have to reschedule if they cannot be quiet.
D) Ask other patients to help calm them down.
Answer: B) Speak to them in a calm, respectful tone and escort them to a
private area.
