CAIB 3 Chapter 4 Study Questions with
Answers
Describe delegating - ✔✔The art of accomplishing objectives and achieving goals through
involvement of others by giving them the Auth. and responsibility to accomplish the job
What causes a breakdown in delegation -2 - ✔✔1-Balance in responsibility amd auth not
maintained
2-poor communication
what are the 2 roots of motivation - ✔✔1-Needs
2-Wants
6 common needs in a workplace - ✔✔1-money
2-job security
3-advancement/promotion
4-good working conditions
5-recognition/appreciation
6- feeling included
What is communication - ✔✔An interactive exchange of verbal and non verbal information
What is active listening -5 - ✔✔1-displaying you are listening using body language
2- taking responsibility for what you hear
3-clairifying/checking for meaning
4-understand content/intent by using questioning techniques
5- getting feedback
Answers
Describe delegating - ✔✔The art of accomplishing objectives and achieving goals through
involvement of others by giving them the Auth. and responsibility to accomplish the job
What causes a breakdown in delegation -2 - ✔✔1-Balance in responsibility amd auth not
maintained
2-poor communication
what are the 2 roots of motivation - ✔✔1-Needs
2-Wants
6 common needs in a workplace - ✔✔1-money
2-job security
3-advancement/promotion
4-good working conditions
5-recognition/appreciation
6- feeling included
What is communication - ✔✔An interactive exchange of verbal and non verbal information
What is active listening -5 - ✔✔1-displaying you are listening using body language
2- taking responsibility for what you hear
3-clairifying/checking for meaning
4-understand content/intent by using questioning techniques
5- getting feedback
