CAIB 3 Chapter 3 Study Questions with
Answers
Human resources management is the process of identifying and selecting the employees best
qualifies to achieve the strategic plan. Identify the seven activities associated with Human
resources management. - ✔✔1. Planning
2. Selecting
3. Orienting
4. Training
5. Developing & Rewarding
6. Managing employee performance
7. Termination
In human resources planning, the brokerage must evaluate its existing ability to generate sales
and premium growth, and determine whether the exiting human resources are capable of
producing the levels anticipated in the strategic plan. Identify two reasons why this is true. -
✔✔1. If they are not, a plan must be established to obtain the necessary human resources
2. To revise the organizational structure to accommodate the anticipated growth.
It is important to estimate human resources needs as early in the planning process as possible,
to permit time for a professional approach to selecting new employees and to avoid the pitfalls
of a crash hiring process. Identify four items that the human resources plan should contain. -
✔✔1. An evaluation of the skills the new employees need to have
2. The hiring timetable
3. A contingency plan in the event candidates with the required skills cannot be found in a
timely manner.
4. Job descriptions
Mid-course corrections should be considered because... - ✔✔Should the reality of the business
conditions diverge from the plan.
, Selecting employees is one of the most difficult and time-consuming tasks of the management
process. Identify three areas in the selection process. - ✔✔1. Recruitment
2. Screening and interviewing
3. Hiring
Recruitment is the process of building awareness that there is a position available, searching for
the applications and attracting qualifies people to apply for the position. Briefly explain five
advantages of recruiting from within the organization before actively searching the open
market. - ✔✔1. It is less expensive, as there are no external recruiting costs, and training and
orientation costs are minimized.
2. The length of vacancy should be shorter, thereby minimizing the period during which client
service could erode.
3. It takes the guesswork out of hiring, as the existing employee is a known quantity.
4. It improves morale by demonstrating the brokerage's commitment to the improvement and
development of its employees.
5. It also reduces turnover, as employees will see the possibility of advancement within the
brokerage, rather than having to look outside.
Screening and interviewing involve deciding which candidates are best qualified and who
should be offered the position. The hiring process must be fair to all applicants and in
accordance with Federal and Provincial legislation. Identify 10 areas that would constitute
discrimination under the Canadian Human Rights Act. - ✔✔1. National or ethic origin
2. Age
3. Religion
4. Sex
5. Sex orientation
6. Marital status
7. Disability
8. Family status
9. Colour
Answers
Human resources management is the process of identifying and selecting the employees best
qualifies to achieve the strategic plan. Identify the seven activities associated with Human
resources management. - ✔✔1. Planning
2. Selecting
3. Orienting
4. Training
5. Developing & Rewarding
6. Managing employee performance
7. Termination
In human resources planning, the brokerage must evaluate its existing ability to generate sales
and premium growth, and determine whether the exiting human resources are capable of
producing the levels anticipated in the strategic plan. Identify two reasons why this is true. -
✔✔1. If they are not, a plan must be established to obtain the necessary human resources
2. To revise the organizational structure to accommodate the anticipated growth.
It is important to estimate human resources needs as early in the planning process as possible,
to permit time for a professional approach to selecting new employees and to avoid the pitfalls
of a crash hiring process. Identify four items that the human resources plan should contain. -
✔✔1. An evaluation of the skills the new employees need to have
2. The hiring timetable
3. A contingency plan in the event candidates with the required skills cannot be found in a
timely manner.
4. Job descriptions
Mid-course corrections should be considered because... - ✔✔Should the reality of the business
conditions diverge from the plan.
, Selecting employees is one of the most difficult and time-consuming tasks of the management
process. Identify three areas in the selection process. - ✔✔1. Recruitment
2. Screening and interviewing
3. Hiring
Recruitment is the process of building awareness that there is a position available, searching for
the applications and attracting qualifies people to apply for the position. Briefly explain five
advantages of recruiting from within the organization before actively searching the open
market. - ✔✔1. It is less expensive, as there are no external recruiting costs, and training and
orientation costs are minimized.
2. The length of vacancy should be shorter, thereby minimizing the period during which client
service could erode.
3. It takes the guesswork out of hiring, as the existing employee is a known quantity.
4. It improves morale by demonstrating the brokerage's commitment to the improvement and
development of its employees.
5. It also reduces turnover, as employees will see the possibility of advancement within the
brokerage, rather than having to look outside.
Screening and interviewing involve deciding which candidates are best qualified and who
should be offered the position. The hiring process must be fair to all applicants and in
accordance with Federal and Provincial legislation. Identify 10 areas that would constitute
discrimination under the Canadian Human Rights Act. - ✔✔1. National or ethic origin
2. Age
3. Religion
4. Sex
5. Sex orientation
6. Marital status
7. Disability
8. Family status
9. Colour
