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IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
EXAM NEWEST 2025/2026 ACTUAL EXAM WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS (100% VERIFIED
ANSWERS) |ALREADY GRADED A+| ||PROFESSOR VERIFIED||
In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and
competent to do so. - ANSWER-D. In the patient- and family-
centered care philosophy, THE PATIENT, determines which
individuals are part of the patient's family, PROVIDED HE OR
SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO
DO SO.
Which of the following is NOT an example of an external
customer?
A. Patients
B. Vendors
C. Employees
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D. Regulatory agencies - ANSWER-C. EMPLOYEES is not an
example of an external customer.
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear - ANSWER-B. WEARING THE UNIFORM
SHIRT OUTSIDE OF THE TROUSERS does NOT help the
security uniform communicate an appropriate message to the
public.
Which of the following is NOT an example of undesirable behavior
and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence - ANSWER-D. CONFIDENCE is NOT an example
of an undesirable behavior and demeanor in a security officer.
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What is the relationship between employees and management
sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation - ANSWER-A. The relationship between
employees and management is sometimes called EMPLOYEE
RELATIONS.
Which of the following may union members NOT do during
picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
D. Congregate outside the facility - ANSWER-C. Union members
may not BLOCK ENTRANCES TO THE FACILITY during
picketing.
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Which of the following is NOT a true statement about customers'
perceptions of their experience?
A. Interaction is subject to personal interpretation
B. Interaction can only be perceived by the words stated
C. Interaction is affected by body language
D. Interaction is affected by all of your actions - ANSWER-B.
INTERACTION CAN ONLY BE PERCEIVED BY THE WORDS
STATED is NOT a true statement about customer's perception of
their experience..
Which of the following is NOT one of the three powerful, personal
reasons to provide great customer service?
A. More job satisfaction
B. Less stress and hassle
C. Trying to impress your supervisor
D. More job success - ANSWER-C. TRYING TO IMPRESS YOUR
SUPERVISOR is NOT one of the three powerful, personal
reasons to provide great customer service.
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
EXAM NEWEST 2025/2026 ACTUAL EXAM WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS (100% VERIFIED
ANSWERS) |ALREADY GRADED A+| ||PROFESSOR VERIFIED||
In the patient- and family-centered care philosophy, who
determines which individuals are part of the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and
competent to do so. - ANSWER-D. In the patient- and family-
centered care philosophy, THE PATIENT, determines which
individuals are part of the patient's family, PROVIDED HE OR
SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO
DO SO.
Which of the following is NOT an example of an external
customer?
A. Patients
B. Vendors
C. Employees
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D. Regulatory agencies - ANSWER-C. EMPLOYEES is not an
example of an external customer.
Which of the following does NOT help the security uniform
communicate an appropriate message to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear - ANSWER-B. WEARING THE UNIFORM
SHIRT OUTSIDE OF THE TROUSERS does NOT help the
security uniform communicate an appropriate message to the
public.
Which of the following is NOT an example of undesirable behavior
and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence - ANSWER-D. CONFIDENCE is NOT an example
of an undesirable behavior and demeanor in a security officer.
,3|Page
What is the relationship between employees and management
sometimes called?
A. Employee relations
B. Confidentiality
C. Family Interaction
D. Tense conversation - ANSWER-A. The relationship between
employees and management is sometimes called EMPLOYEE
RELATIONS.
Which of the following may union members NOT do during
picketing?
A. Carry signs
B. Protest management decisions
C. Block entrances to the facility
D. Congregate outside the facility - ANSWER-C. Union members
may not BLOCK ENTRANCES TO THE FACILITY during
picketing.
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Which of the following is NOT a true statement about customers'
perceptions of their experience?
A. Interaction is subject to personal interpretation
B. Interaction can only be perceived by the words stated
C. Interaction is affected by body language
D. Interaction is affected by all of your actions - ANSWER-B.
INTERACTION CAN ONLY BE PERCEIVED BY THE WORDS
STATED is NOT a true statement about customer's perception of
their experience..
Which of the following is NOT one of the three powerful, personal
reasons to provide great customer service?
A. More job satisfaction
B. Less stress and hassle
C. Trying to impress your supervisor
D. More job success - ANSWER-C. TRYING TO IMPRESS YOUR
SUPERVISOR is NOT one of the three powerful, personal
reasons to provide great customer service.
