Customer Service Reference and Procedures
Study online at https://quizlet.com/_41qyad
1. Publix Mission Our Mission at Publix is to be the premier quality food retailer in the world. To
that end we commit to be: passionately focused on customer value, intolerant of
waste, dedicated to the dignity, value, and employment security of our associ-
ates, devoted to the highest standards of stewardship for our stockholders, and
involved as responsible citizens in our communities.
2. CALM approach stay Cool, Apologize for problem, Listen with empathy, Make it right
3. ADA Americans with Disabilities Act requires all public facilities to provide accom-
modations for individuals with disabilities. This includes physical and mental
disabilities.
4. Four steps of leg- Greet, Observe to engage conversation, Create their happily ever after, Thank/In-
endary customer vite
service
5. Strategic task for Providing premier customer service
customer service
6. Machinery minor's Bread cutter in bakery
can use
7. What you're re- Providing premier service, ensuring time and payroll admin is accurate, and
sponsible for in the processing new hires and coordinating with department managers
admin role
8. Who is responsi- CSTL
ble for notifying
managers when
new associates are
hired?
9. SHARP
1/6
, Customer Service Reference and Procedures
Study online at https://quizlet.com/_41qyad
Used for Prior Punch Adjustments, Mileage reimbursements, and log training
before the systems were updated
10. Who organizes the The CSTL
training room?
11. How far back Up to the last 12 months
should you keep
personnel and
medical informa-
tion filed for adult
workers?
12. Who used to be re- The administrative coordinator
sponsible for the
customer service
mailbox and log-
ging training?
13. Planning for pre- A tool used by FECs to ensure cleaning and operational tasks are completed
mier service binder
14. Throughput How fast customers flow through your lines
15. Age for operating 18 years or older
powered shipping
carts
16. Age to oper- 18 years or older
ate compactor and
baler
17. Only trained first-aid responders and under no circumstances a minor
2/6
Study online at https://quizlet.com/_41qyad
1. Publix Mission Our Mission at Publix is to be the premier quality food retailer in the world. To
that end we commit to be: passionately focused on customer value, intolerant of
waste, dedicated to the dignity, value, and employment security of our associ-
ates, devoted to the highest standards of stewardship for our stockholders, and
involved as responsible citizens in our communities.
2. CALM approach stay Cool, Apologize for problem, Listen with empathy, Make it right
3. ADA Americans with Disabilities Act requires all public facilities to provide accom-
modations for individuals with disabilities. This includes physical and mental
disabilities.
4. Four steps of leg- Greet, Observe to engage conversation, Create their happily ever after, Thank/In-
endary customer vite
service
5. Strategic task for Providing premier customer service
customer service
6. Machinery minor's Bread cutter in bakery
can use
7. What you're re- Providing premier service, ensuring time and payroll admin is accurate, and
sponsible for in the processing new hires and coordinating with department managers
admin role
8. Who is responsi- CSTL
ble for notifying
managers when
new associates are
hired?
9. SHARP
1/6
, Customer Service Reference and Procedures
Study online at https://quizlet.com/_41qyad
Used for Prior Punch Adjustments, Mileage reimbursements, and log training
before the systems were updated
10. Who organizes the The CSTL
training room?
11. How far back Up to the last 12 months
should you keep
personnel and
medical informa-
tion filed for adult
workers?
12. Who used to be re- The administrative coordinator
sponsible for the
customer service
mailbox and log-
ging training?
13. Planning for pre- A tool used by FECs to ensure cleaning and operational tasks are completed
mier service binder
14. Throughput How fast customers flow through your lines
15. Age for operating 18 years or older
powered shipping
carts
16. Age to oper- 18 years or older
ate compactor and
baler
17. Only trained first-aid responders and under no circumstances a minor
2/6
