WGU C724 Information System Management Pre-
Assessment Exam Guide 2025-2026
1. Which activity is an example of how information An employee processes monthly
systems support business functions of human re- payroll checks and benefits using
source departments? an open-source software.
An employee processes invoices to be paid using
proprietary software.
An employee reviews daily inventory reports us-
ing an inventory management software.
An employee verifies a customer's credit status
using a credit check software.
An employee processes monthly payroll checks
and benefits using an open-source software.
2. There are six major components of a comput- Processes
er-based information system, four of which are
also in the information technology component. People
Which two components are only parts of the in-
formation system?
Data
Processes
Hardware
Networks
People
Software
, WGU C724 Information System Management Pre-
Assessment Exam Guide 2025-2026
3. A police department at a large metropolitan city A decision support system (DSS)
implemented an information system that ana- that improves decision-making
lyzes historical crime data, including date and lo-
cations as well as other external, environmental,
and city-related data. The system then produces
daily predictive reports of the major locations
around the city that are likely to require additional
police attention. The police department uses the
reports to plan the officers' patrol routes, target-
ing the areas that the system predicted to have
high likelihood of incidents.
Which type of computer-based information sys-
tem provides a competitive advantage based on
the described scenario?
A decision support system (DSS) that improves
decision-making
A transaction processing system (TPS) that pro-
motes product differentiation
A geographic information system (GIS) that helps
increase market share
A management information system (MIS) that en-
hances the customer experience
4. A police department at a large metropolitan city Operational eflciency
implemented an information system that inte-
grates historical crime data, including date and Improving decision-making
, locations to other external, environmental, and
city-related data. The system then produces daily
predictive reports of the major locations around
the city that are likely to require additional police
attention. The police department uses the reports
to plan the officers' patrol routes, targeting the
areas that the system predicted to have high like-
lihood of incidents.
Which two strategies does the information sys-
tem at the police department aim to accomplish?
Choose 2 answers
Customer satisfaction
Operational efficiency
Product differentiation
Cost saving
Improving decision-making
5. Which business function is primarily the respon- Quality control
sibility of production and operations information
systems?
Recruiting and training
Product pricing
, Quality control
Accounts payable
6. A small company that is growing quickly into a Database administrator
medium-sized company is facing the challenge
of consolidating and storing information received
from multiple sources from the ground up in or-
der to ensure that operations run efficiently. The
company needs to hire an expert who will, in ad-
dition to the above, maintain security and apply
upgrades as needed.
Which IT professional does the company need to
hire in order to address this challenge?
Chief technology officer
Computer programmer
Database administrator
Web developer
7. A university is looking for ways to customize its Develop new products and ser-
courses to the unique needs of its students by vices
creating various levels of hybrid online courses,
such as 80% online for one student, whereas only
30% online for another.
Which IT management challenge is addressed in
this scenario?
Assessment Exam Guide 2025-2026
1. Which activity is an example of how information An employee processes monthly
systems support business functions of human re- payroll checks and benefits using
source departments? an open-source software.
An employee processes invoices to be paid using
proprietary software.
An employee reviews daily inventory reports us-
ing an inventory management software.
An employee verifies a customer's credit status
using a credit check software.
An employee processes monthly payroll checks
and benefits using an open-source software.
2. There are six major components of a comput- Processes
er-based information system, four of which are
also in the information technology component. People
Which two components are only parts of the in-
formation system?
Data
Processes
Hardware
Networks
People
Software
, WGU C724 Information System Management Pre-
Assessment Exam Guide 2025-2026
3. A police department at a large metropolitan city A decision support system (DSS)
implemented an information system that ana- that improves decision-making
lyzes historical crime data, including date and lo-
cations as well as other external, environmental,
and city-related data. The system then produces
daily predictive reports of the major locations
around the city that are likely to require additional
police attention. The police department uses the
reports to plan the officers' patrol routes, target-
ing the areas that the system predicted to have
high likelihood of incidents.
Which type of computer-based information sys-
tem provides a competitive advantage based on
the described scenario?
A decision support system (DSS) that improves
decision-making
A transaction processing system (TPS) that pro-
motes product differentiation
A geographic information system (GIS) that helps
increase market share
A management information system (MIS) that en-
hances the customer experience
4. A police department at a large metropolitan city Operational eflciency
implemented an information system that inte-
grates historical crime data, including date and Improving decision-making
, locations to other external, environmental, and
city-related data. The system then produces daily
predictive reports of the major locations around
the city that are likely to require additional police
attention. The police department uses the reports
to plan the officers' patrol routes, targeting the
areas that the system predicted to have high like-
lihood of incidents.
Which two strategies does the information sys-
tem at the police department aim to accomplish?
Choose 2 answers
Customer satisfaction
Operational efficiency
Product differentiation
Cost saving
Improving decision-making
5. Which business function is primarily the respon- Quality control
sibility of production and operations information
systems?
Recruiting and training
Product pricing
, Quality control
Accounts payable
6. A small company that is growing quickly into a Database administrator
medium-sized company is facing the challenge
of consolidating and storing information received
from multiple sources from the ground up in or-
der to ensure that operations run efficiently. The
company needs to hire an expert who will, in ad-
dition to the above, maintain security and apply
upgrades as needed.
Which IT professional does the company need to
hire in order to address this challenge?
Chief technology officer
Computer programmer
Database administrator
Web developer
7. A university is looking for ways to customize its Develop new products and ser-
courses to the unique needs of its students by vices
creating various levels of hybrid online courses,
such as 80% online for one student, whereas only
30% online for another.
Which IT management challenge is addressed in
this scenario?
