D312 Exam 3 Latest update 2025/2026: Questions
with 100% correct answers
Work Groups: 4 characteristics
1. Have social systems that have boundaries with members who have different roles and are
dependent on each other
2. tasks to perform
3. deal with the relationship between individuals and the group
4. part of a larger organization
3 primary types of work groups
1. Task Forces: focus on the completion of a specific project, within a limited time frame
a) Members are selected primarily based on the task-related skills requried
2. Crews: focus on the tools required to perform a task and the appropriate use of the tools
specifies the interaction among group members
a) Ex. Airline flight deck crew
3. Teams: sets of people who each have specific skills and abilities and who are provided with
tools and procedures to address a team's tasks over a long period of time
a) Ex. A company's executives who specialize in different parts of the world
,3 types work group diagram
team: very high decision making, moderate production
task force: high decision-making, low production
crew: low decision-making, very low production
Work Group Effectiveness
Effectiveness of a WG depends on how well the group uses its resources to accomplish its task
Broader definition of WG long-term effectiveness:
1. Output of the group must meet the quantity, quality, and timeliness standards of the
organization
2. Process employed by the group should enhance the ability of the group members to work
together
3. Group experience should contribute to the growth and personal well-being of the group
members
6 influences on process and performance of work groups
(1) external conditions
(2) resources of group members
(3) structure of the group
(4) group task
(5) group process
,(6) group composition
erstpc
even Ryan Sterne tests poorly, clare
6 influences on groups: external conditions
1. Determined by the larger organization to which the group belongs
a) strategy of the organization, authority structures, regulations
created to implement strategy
2. Firm strategy and HR practices influence the impact of diversity in WG
a) selection process decides who is in the org and therefore the groups
3. Becoming more common for individuals to be members of multiple WGs in organization
a) The number of WGs to which a person belongs and their diversity of
task, technologies, and locations influences their ability to effectively
engage with the group
6 influences on groups: member resources
1. Group members bring two types of resources to groups: (1) personal attributes (personality,
values, attitudes) and (2) skills and abilities (technical and social)
, 2. Characteristics of individuals in groups influence the overall affective tone or climate of the
group
6 influences on groups: group structure
Team, task force, and crew prescribe norms, role expectations, and status relationships shared by
group members
Norms: what methods and channels of communication are important, level of individual effort
expected
a) Come from explicit statements, incidents in the group's history, early
behavior that emerges and persists
Effect of status system has 3 categories
a) relationship with other group members
b) evaluation by others
c) group member's self esteem
6 influences on groups: group processes
1. How groups achieve their outcomes
a) Involve focusing group effort, dynamics that occur during group functioning, and relationship
among group members
Process Loss: when group processes cause a group to fail to meet its potential (ex- groupthink,
with 100% correct answers
Work Groups: 4 characteristics
1. Have social systems that have boundaries with members who have different roles and are
dependent on each other
2. tasks to perform
3. deal with the relationship between individuals and the group
4. part of a larger organization
3 primary types of work groups
1. Task Forces: focus on the completion of a specific project, within a limited time frame
a) Members are selected primarily based on the task-related skills requried
2. Crews: focus on the tools required to perform a task and the appropriate use of the tools
specifies the interaction among group members
a) Ex. Airline flight deck crew
3. Teams: sets of people who each have specific skills and abilities and who are provided with
tools and procedures to address a team's tasks over a long period of time
a) Ex. A company's executives who specialize in different parts of the world
,3 types work group diagram
team: very high decision making, moderate production
task force: high decision-making, low production
crew: low decision-making, very low production
Work Group Effectiveness
Effectiveness of a WG depends on how well the group uses its resources to accomplish its task
Broader definition of WG long-term effectiveness:
1. Output of the group must meet the quantity, quality, and timeliness standards of the
organization
2. Process employed by the group should enhance the ability of the group members to work
together
3. Group experience should contribute to the growth and personal well-being of the group
members
6 influences on process and performance of work groups
(1) external conditions
(2) resources of group members
(3) structure of the group
(4) group task
(5) group process
,(6) group composition
erstpc
even Ryan Sterne tests poorly, clare
6 influences on groups: external conditions
1. Determined by the larger organization to which the group belongs
a) strategy of the organization, authority structures, regulations
created to implement strategy
2. Firm strategy and HR practices influence the impact of diversity in WG
a) selection process decides who is in the org and therefore the groups
3. Becoming more common for individuals to be members of multiple WGs in organization
a) The number of WGs to which a person belongs and their diversity of
task, technologies, and locations influences their ability to effectively
engage with the group
6 influences on groups: member resources
1. Group members bring two types of resources to groups: (1) personal attributes (personality,
values, attitudes) and (2) skills and abilities (technical and social)
, 2. Characteristics of individuals in groups influence the overall affective tone or climate of the
group
6 influences on groups: group structure
Team, task force, and crew prescribe norms, role expectations, and status relationships shared by
group members
Norms: what methods and channels of communication are important, level of individual effort
expected
a) Come from explicit statements, incidents in the group's history, early
behavior that emerges and persists
Effect of status system has 3 categories
a) relationship with other group members
b) evaluation by others
c) group member's self esteem
6 influences on groups: group processes
1. How groups achieve their outcomes
a) Involve focusing group effort, dynamics that occur during group functioning, and relationship
among group members
Process Loss: when group processes cause a group to fail to meet its potential (ex- groupthink,
