1
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NRSG 257 Final Exam Questions and
Answers (100% Correct Answers) Already
Graded A+
What role does anger play in communication?
It is always negative and destructive.
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It needs to be expressed immediately.
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It should be held in as a controlled rage.
It can be used positively to produce change. [ ANS: ] It can be
used positively to produce change.
When does the encoding process of communication take place?
The receiver thinks about the information, understands it, and
forms an idea based on the message.
The receiver responds to the message and gives feedback.
, 2
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The message is sent in a way that causes confusion in the receiver.
The sender sends the message. [ ANS: ] The receiver thinks about
the information, understands it, and forms an idea based on the
message.
Identify a communication style that involves interpersonal
behaviors that permit people to defend and maintain their
legitimate rights in a respectful manner that does not violate the
rights of others.
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Dishonest
Guru01 - Stuvia
Assertive
Submissive
Aggressive [ ANS: ] Assertive
Which behavior indicates that a nurse who is forced to confront a
conflict situation is using a submissive approach to
communication?
Refers the problem to a supervisor
, 3
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Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience [
ANS: ] Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been
complaining to the other nurses about the unit manager's
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preferential treatment of the night-shift nurses. Select the action
that the unit manager should take to resolve this problem, which
best demonstrates the use of the assertive approach to conflict
resolution.
Guru01 - Stuvia
Sets up a time and place for a one-on-one meeting with the staff
nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront
the staff nurse in front of his or her colleague
Notes that the vocal staff nurse is not intelligent enough to
understand the situation, and disregards her comments as
worthless [ ANS: ] Sets up a time and place for a one-on-one
meeting with the staff nurse
For Expert help and assignment solutions, +254707240657
NRSG 257 Final Exam Questions and
Answers (100% Correct Answers) Already
Graded A+
What role does anger play in communication?
It is always negative and destructive.
© 2025 Assignment Expert
It needs to be expressed immediately.
Guru01 - Stuvia
It should be held in as a controlled rage.
It can be used positively to produce change. [ ANS: ] It can be
used positively to produce change.
When does the encoding process of communication take place?
The receiver thinks about the information, understands it, and
forms an idea based on the message.
The receiver responds to the message and gives feedback.
, 2
For Expert help and assignment solutions, +254707240657
The message is sent in a way that causes confusion in the receiver.
The sender sends the message. [ ANS: ] The receiver thinks about
the information, understands it, and forms an idea based on the
message.
Identify a communication style that involves interpersonal
behaviors that permit people to defend and maintain their
legitimate rights in a respectful manner that does not violate the
rights of others.
© 2025 Assignment Expert
Dishonest
Guru01 - Stuvia
Assertive
Submissive
Aggressive [ ANS: ] Assertive
Which behavior indicates that a nurse who is forced to confront a
conflict situation is using a submissive approach to
communication?
Refers the problem to a supervisor
, 3
For Expert help and assignment solutions, +254707240657
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience [
ANS: ] Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been
complaining to the other nurses about the unit manager's
© 2025 Assignment Expert
preferential treatment of the night-shift nurses. Select the action
that the unit manager should take to resolve this problem, which
best demonstrates the use of the assertive approach to conflict
resolution.
Guru01 - Stuvia
Sets up a time and place for a one-on-one meeting with the staff
nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront
the staff nurse in front of his or her colleague
Notes that the vocal staff nurse is not intelligent enough to
understand the situation, and disregards her comments as
worthless [ ANS: ] Sets up a time and place for a one-on-one
meeting with the staff nurse
