JIRA - Overview
JIRA is an Incident Management Tool used for Project Management, Bug Tracking,
Issue Tracking and Workflow. JIRA is based on the following three concepts – Project,
Issue and Workflow.
Important Points to Note
The following points explain some interesting details of JIRA.
• JIRA is an incident management tool.
• JIRA is developed by Atlassian Inc., an Australian Company.
• JIRA is a platform independent tool; it can be used with any OS.
• JIRA is multi-lingual tool − English, French, German, Japanese, Spanish, etc.
• JIRA supports MySQL, Oracle, PostgreSQL and SQL server in the backend.
• JIRA can be integrated with many other tools − Subversion, GIT, Clearcase, Team
Foundation Software, Mercury, Concurrent Version System and many more.
License and Free Trial
The following points describes the legalities of the JIRA Tool.
• JIRA is a commercial tool and available as a Trial version for a limited time.
• To utilize JIRA services, a license is required.
• JIRA provides free license for academic projects.
• A 15-day trial version is available for an individual person to use.
Use of JIRA
Following are some of the most significant uses of JIRA.
• JIRA is used in Bugs, Issues and Change Request Tracking.
• JIRA can be used in Help desk, Support and Customer Services to create tickets
and track the resolution and status of the created tickets.
• JIRA is useful in Project Management, Task Tracking and Requirement
Management.
• JIRA is very useful in Workflow and Process management.
JIRA - Core Features
The following table explains some of the most important and commonly used features in
detail for better understanding.
,Sr.No Core Features & Description
Boards
JIRA supports Scrum and Kanban
boards.
These boards provide an immediate
1 snapshot of the project to the team.
Helps to quickly review the progress of
the project and see the status of the
individual tasks.
Board workflow can be customized to
fulfil the way a team wants to proceed.
Business Project Template
JIRA supports n number of business
templates to manage simple tasks and
complex tasks like workflow.
2 Template can be customized based on the
team and their approach. Ex: Workflow
can be customized based on each team's
approach.
Every step is accounted and team can
move to achieve their goals.
Task Details
Tasks can be defined at the individual
3 level to track the progress.
Status of every task, comment,
attachment and due dates are stored in
one place.
Notifications
4
An email can be sent for a particular task
to the users.
, Voting and watching features to keep an
eye on the progress for the stakeholders.
Use @mention to get the attention of a
specific team member at
Comments/Description.
User will instantly notify if something is
assigned or if any feedback is required.
Power Search
JIRA supports a powerful search
functionality with Basic, Quick and
Advanced features.
5 Use the search tool to find answers like
due date, when a task was last updated,
what items a team member still needs to
finish.
Project information at one place, search
within a project.
Reports
JIRA supports more than a dozen reports
to track progress over a specific
timeframe, deadlines, individual’s
contribution, etc.
6
Easy to understand and generate
different reports those help to analyze
how the team is going on.
Easy to configure these reports and
display the matrices to the stakeholders.
Scale with Team Growth
7 JIRA supports any business team and any
project irrespective of size and
complexity.
8 Add -Ins
, JIRA supports more than 100 add-ins to
connect with different software to make
work easy.
Wide range of add-ins makes it as
universal across the globe.
Multilingual
9 JIRA supports more than 10 languages
those are widely used as English (US,
UK, India), French, German, Portuguese,
Spanish, Korean, Japanese and Russian.
Mobile App
JIRA is available as a Mobile
Application as well.
10
It is available on Google Play Store and
App Store (iTunes) of Apple.
Easy to stay connected with the team
while moving anywhere with
notification, comments and project
activity.
JIRA - Project
A Project contains issues; a JIRA project can be called as a collection of issues. A JIRA
Project can be of several types. For example −
• Software Development Project
• Marketing Project
• Migration to other platform project
• Help Desk Tracking Project
• Leave Request Management System
• Employee Performance System
• Website Enhancement
Create a New Project
To create a project, the user should login as a JIRA Service Desk Admin and then Click
on Project → Create Project.
The following screenshot shows how to reach to the Create Project button from the
Dashboard.
JIRA is an Incident Management Tool used for Project Management, Bug Tracking,
Issue Tracking and Workflow. JIRA is based on the following three concepts – Project,
Issue and Workflow.
Important Points to Note
The following points explain some interesting details of JIRA.
• JIRA is an incident management tool.
• JIRA is developed by Atlassian Inc., an Australian Company.
• JIRA is a platform independent tool; it can be used with any OS.
• JIRA is multi-lingual tool − English, French, German, Japanese, Spanish, etc.
• JIRA supports MySQL, Oracle, PostgreSQL and SQL server in the backend.
• JIRA can be integrated with many other tools − Subversion, GIT, Clearcase, Team
Foundation Software, Mercury, Concurrent Version System and many more.
License and Free Trial
The following points describes the legalities of the JIRA Tool.
• JIRA is a commercial tool and available as a Trial version for a limited time.
• To utilize JIRA services, a license is required.
• JIRA provides free license for academic projects.
• A 15-day trial version is available for an individual person to use.
Use of JIRA
Following are some of the most significant uses of JIRA.
• JIRA is used in Bugs, Issues and Change Request Tracking.
• JIRA can be used in Help desk, Support and Customer Services to create tickets
and track the resolution and status of the created tickets.
• JIRA is useful in Project Management, Task Tracking and Requirement
Management.
• JIRA is very useful in Workflow and Process management.
JIRA - Core Features
The following table explains some of the most important and commonly used features in
detail for better understanding.
,Sr.No Core Features & Description
Boards
JIRA supports Scrum and Kanban
boards.
These boards provide an immediate
1 snapshot of the project to the team.
Helps to quickly review the progress of
the project and see the status of the
individual tasks.
Board workflow can be customized to
fulfil the way a team wants to proceed.
Business Project Template
JIRA supports n number of business
templates to manage simple tasks and
complex tasks like workflow.
2 Template can be customized based on the
team and their approach. Ex: Workflow
can be customized based on each team's
approach.
Every step is accounted and team can
move to achieve their goals.
Task Details
Tasks can be defined at the individual
3 level to track the progress.
Status of every task, comment,
attachment and due dates are stored in
one place.
Notifications
4
An email can be sent for a particular task
to the users.
, Voting and watching features to keep an
eye on the progress for the stakeholders.
Use @mention to get the attention of a
specific team member at
Comments/Description.
User will instantly notify if something is
assigned or if any feedback is required.
Power Search
JIRA supports a powerful search
functionality with Basic, Quick and
Advanced features.
5 Use the search tool to find answers like
due date, when a task was last updated,
what items a team member still needs to
finish.
Project information at one place, search
within a project.
Reports
JIRA supports more than a dozen reports
to track progress over a specific
timeframe, deadlines, individual’s
contribution, etc.
6
Easy to understand and generate
different reports those help to analyze
how the team is going on.
Easy to configure these reports and
display the matrices to the stakeholders.
Scale with Team Growth
7 JIRA supports any business team and any
project irrespective of size and
complexity.
8 Add -Ins
, JIRA supports more than 100 add-ins to
connect with different software to make
work easy.
Wide range of add-ins makes it as
universal across the globe.
Multilingual
9 JIRA supports more than 10 languages
those are widely used as English (US,
UK, India), French, German, Portuguese,
Spanish, Korean, Japanese and Russian.
Mobile App
JIRA is available as a Mobile
Application as well.
10
It is available on Google Play Store and
App Store (iTunes) of Apple.
Easy to stay connected with the team
while moving anywhere with
notification, comments and project
activity.
JIRA - Project
A Project contains issues; a JIRA project can be called as a collection of issues. A JIRA
Project can be of several types. For example −
• Software Development Project
• Marketing Project
• Migration to other platform project
• Help Desk Tracking Project
• Leave Request Management System
• Employee Performance System
• Website Enhancement
Create a New Project
To create a project, the user should login as a JIRA Service Desk Admin and then Click
on Project → Create Project.
The following screenshot shows how to reach to the Create Project button from the
Dashboard.
