Case Management Final Exam with
Questions and Correct Answers 2025
Which of the following are phases of case management?
1. Implementation
2. Planning
3. Finalizing
4. Assessing - CORRECT ANSWERS 1,2,4 (Implementation, Planning, & Assessing)
Which of the following tasks of case management could occur in all phases of the case
management process?
a. Criticism
b. Assessment
c. Consulting with other case managers
d. Client participation - CORRECT ANSWERS D. Client participation
Which of the following is NOT a fundamental principle or goal of case management?
a. To complete services in a timely fashion
b. Client empowerment
c. Continuity of care
d. Equal access to services/advocacy - CORRECT ANSWERS A. To complete services in
a timely fashion.
How might a case manager measure their level of efficiency?
a. Resources required
b. Resources, costs and outcomes
,c. Outcomes achieved
d. Cost of services - CORRECT ANSWERS B. Resources, costs and outcomes
Which of the following does NOT represent the definition of client empowerment?
a. Expecting the client to make decisions without help
b. Moving the client toward self-sufficiency
c. Respecting the client as an individual
d. Placing the client in a partnership role
Hide - CORRECT ANSWERS a. Expecting the client to make decisions without help
Which of the following represent the focus of proper case management evaluation?
1. Client progress and satisfaction
2. Integration of services
3. Relevance for the client
4. Quality of services - CORRECT ANSWERS D (1,2,3,4)
Which of the following is NOT a skill necessary for contemporary case managers?
a. Networking
b. Referral
c. Independence
d. Teamwork - CORRECT ANSWERS C. Independence
The role of the government in the lives of clients is an important aspect of case
management.
TRUE OR FALSE - CORRECT ANSWERS true
The word "manage" in case management can be seen as connoting
a. control
b. service
c. quality
d. ownership - CORRECT ANSWERS A. control
The dual role of case management does NOT include which of the following?
,a. Directing service providers
b. Linking services
c. Monitoring services
d. Providing direct services - CORRECT ANSWERS A. Directing service providers
Case management is defined and mandated through federal regulation.
TRUE OR FALSE - CORRECT ANSWERS TRUE
According to your text, case management today is more a part of ________ than ever
before.
a. eligibility criteria
b. administrative tasks
c. service delivery
d. financial resources - CORRECT ANSWERS C. service delivery
One aspect of quality care implies a commitment that respects the rights of the client and
demands accountability on the part of human service professionals.
TRUE OR FALSE - CORRECT ANSWERS TRUE
Evaluation in case management takes place _________.
a. at the beginning of the process
b. at the end of the process
c. three times during the process
d. throughout the process - CORRECT ANSWERS D. throughout the process
Client empowerment in case management means expecting clients to take care of many
responsibilities on their own.
TRUE OR FALSE - CORRECT ANSWERS FALSE
What did Ozarin (1978) define as the three elements for case management success?
1. Responsibility
2. Continuity
3. Communication
, 4. Accountability - CORRECT ANSWERS A. 1,2,4
The purpose of managed care is to authorize the type of service and the length of time
service is provided as well as ____________.
a. to help the client through crisis
b. to provide clients with their providers of choice
c. to help providers communicate with clients
d. to monitor the quality of care - CORRECT ANSWERS D. to monitor the quality of care
Social diagnosis, developed by Mary Richmond, later came to be known as _________.
a. social casework
b. sociology
c. quality of care
d. medical diagnosis - CORRECT ANSWERS A. social casework
What basic principle of current case management was particularly emphasized by the
Rehabilitation Act of 1973?
a. Accountability
b. Documentation
c. Client involvement
d. Responsibility - CORRECT ANSWERS C. Client involvement
Which of the following represent models of managed care?
1. PPO
2. POS
3. HPO
4. HMO - CORRECT ANSWERS D. 1,2,4
Which of the following are requirements for obtaining the Certified Social Work Case
Manager (C-SWMC) designation?
1. A baccalaureate degree in social work from an accredited university
2. A passing score on the International Association of Social Workers Case Management
Examination
Questions and Correct Answers 2025
Which of the following are phases of case management?
1. Implementation
2. Planning
3. Finalizing
4. Assessing - CORRECT ANSWERS 1,2,4 (Implementation, Planning, & Assessing)
Which of the following tasks of case management could occur in all phases of the case
management process?
a. Criticism
b. Assessment
c. Consulting with other case managers
d. Client participation - CORRECT ANSWERS D. Client participation
Which of the following is NOT a fundamental principle or goal of case management?
a. To complete services in a timely fashion
b. Client empowerment
c. Continuity of care
d. Equal access to services/advocacy - CORRECT ANSWERS A. To complete services in
a timely fashion.
How might a case manager measure their level of efficiency?
a. Resources required
b. Resources, costs and outcomes
,c. Outcomes achieved
d. Cost of services - CORRECT ANSWERS B. Resources, costs and outcomes
Which of the following does NOT represent the definition of client empowerment?
a. Expecting the client to make decisions without help
b. Moving the client toward self-sufficiency
c. Respecting the client as an individual
d. Placing the client in a partnership role
Hide - CORRECT ANSWERS a. Expecting the client to make decisions without help
Which of the following represent the focus of proper case management evaluation?
1. Client progress and satisfaction
2. Integration of services
3. Relevance for the client
4. Quality of services - CORRECT ANSWERS D (1,2,3,4)
Which of the following is NOT a skill necessary for contemporary case managers?
a. Networking
b. Referral
c. Independence
d. Teamwork - CORRECT ANSWERS C. Independence
The role of the government in the lives of clients is an important aspect of case
management.
TRUE OR FALSE - CORRECT ANSWERS true
The word "manage" in case management can be seen as connoting
a. control
b. service
c. quality
d. ownership - CORRECT ANSWERS A. control
The dual role of case management does NOT include which of the following?
,a. Directing service providers
b. Linking services
c. Monitoring services
d. Providing direct services - CORRECT ANSWERS A. Directing service providers
Case management is defined and mandated through federal regulation.
TRUE OR FALSE - CORRECT ANSWERS TRUE
According to your text, case management today is more a part of ________ than ever
before.
a. eligibility criteria
b. administrative tasks
c. service delivery
d. financial resources - CORRECT ANSWERS C. service delivery
One aspect of quality care implies a commitment that respects the rights of the client and
demands accountability on the part of human service professionals.
TRUE OR FALSE - CORRECT ANSWERS TRUE
Evaluation in case management takes place _________.
a. at the beginning of the process
b. at the end of the process
c. three times during the process
d. throughout the process - CORRECT ANSWERS D. throughout the process
Client empowerment in case management means expecting clients to take care of many
responsibilities on their own.
TRUE OR FALSE - CORRECT ANSWERS FALSE
What did Ozarin (1978) define as the three elements for case management success?
1. Responsibility
2. Continuity
3. Communication
, 4. Accountability - CORRECT ANSWERS A. 1,2,4
The purpose of managed care is to authorize the type of service and the length of time
service is provided as well as ____________.
a. to help the client through crisis
b. to provide clients with their providers of choice
c. to help providers communicate with clients
d. to monitor the quality of care - CORRECT ANSWERS D. to monitor the quality of care
Social diagnosis, developed by Mary Richmond, later came to be known as _________.
a. social casework
b. sociology
c. quality of care
d. medical diagnosis - CORRECT ANSWERS A. social casework
What basic principle of current case management was particularly emphasized by the
Rehabilitation Act of 1973?
a. Accountability
b. Documentation
c. Client involvement
d. Responsibility - CORRECT ANSWERS C. Client involvement
Which of the following represent models of managed care?
1. PPO
2. POS
3. HPO
4. HMO - CORRECT ANSWERS D. 1,2,4
Which of the following are requirements for obtaining the Certified Social Work Case
Manager (C-SWMC) designation?
1. A baccalaureate degree in social work from an accredited university
2. A passing score on the International Association of Social Workers Case Management
Examination
