COMS 2302 Exam 1 Q&A

COMS 2302 Exam 1 Q&A  What is communication the process of? - answer-The process of transferring information and meaning between senders, and receivers, using one or more written, oral, visual, or electronic communication.  How can improving your communication skills enhance your career? - answer-a.) Helps you share complex ideas effectively b.) Enhances your business endeavours c.) Essential to becoming an effective leader  Who are stakeholders affected by the quality of business communication? - answer-Customers, employees, shareholders, suppliers, neighbours, the community, the nation, and the world as a whole  What are the characteristics of effective business messages? (5) - answer-a.) Provides practical information b.) Gives facts rather than opinions (vague impressions) c.) Presents information in a concise, efficient manner d.) Clarify expectations and responsibilities e.) Offers compelling, persuasive arguments and recommendations  What role do face-to-face meetings play in today's modern age? - answer-Forces people to confront unpleasant situations directly and is essential for solving tough problems and maintaining productive relationships  To actually receive a message, a person needs to do what? (3) - answer-a.) The receiver must sense the presence of a message b.) Select it from the other messages clamoring for attention c.) Perceive it as an actual message  What can facilitate the business communication process through the effective use of communication technology? (5) - answer-a.) To communicate effectively b.) Learn to keep technology in perspective c.) Guard against information overload and information addiction...