FBLA Client Service Practice Test & Study
Tips
1. Conversation
Hello, listen, empathize, account number, clarify, resolve, compensate,
or- der
apologize
2. Accountant/finan- Waive or reduce fee
cial planner Otter to give tax refund immediately without interest charge
3. Airlines Upgrade to first class
Free meal/premium
snack/beverage Waive baggage
fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at
airport Free WiFi on plane
4. Banking Lower interest rate for
year Waive annual credit
card fee
Waive monthly fee on checking
account Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you don't
have what we normally require for the balance for our high interest
accounts, I am going to waive the minimum balance requirement"
5. Computer repair Free tech support
Gift card for software or
hardware Free warranty on
purchase
6. Contractor Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor
costs Give free landscaping
1/
9
, FBLA Client Service Practice Test & Study
Tips
Pay for hotel until house is ready to move in
7. Credit/debit card
2/
9
Tips
1. Conversation
Hello, listen, empathize, account number, clarify, resolve, compensate,
or- der
apologize
2. Accountant/finan- Waive or reduce fee
cial planner Otter to give tax refund immediately without interest charge
3. Airlines Upgrade to first class
Free meal/premium
snack/beverage Waive baggage
fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at
airport Free WiFi on plane
4. Banking Lower interest rate for
year Waive annual credit
card fee
Waive monthly fee on checking
account Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you don't
have what we normally require for the balance for our high interest
accounts, I am going to waive the minimum balance requirement"
5. Computer repair Free tech support
Gift card for software or
hardware Free warranty on
purchase
6. Contractor Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor
costs Give free landscaping
1/
9
, FBLA Client Service Practice Test & Study
Tips
Pay for hotel until house is ready to move in
7. Credit/debit card
2/
9
