SWA EXAM 2 QUESTIONS & ANSWERS
What compensation type would we offer a volunteer in an overcapacity flight? -
(ANSWER)GOG or SLV
Describe the circumstances in which you would enter a customer comment in the PNR -
(ANSWER)• left item in the ticket counter
• fraudulent credit card
• special occasion
What type of customers appear on the ineligible to board list? - (ANSWER)• selectees
• customers with high priority comments
What function would you use to put an A List Customer on standby on an earlier flight? -
(ANSWER)Standby Journey
What forms would you give out in an overcapacity flight? - (ANSWER)• Notice of Denied
Boarding
• Acceptance of Denied Boarding
• Oversale worksheet
Who is authorized to deny boarding an intoxicated customer? - (ANSWER)• Above the
Wing Sup
• Ops agent
• CSA
When does ARD charge a customer an appropriate fare upgrade? - (ANSWER)Voluntary
change
What compensation type would we offer a volunteer in an overcapacity flight? -
(ANSWER)GOG or SLV
Describe the circumstances in which you would enter a customer comment in the PNR -
(ANSWER)• left item in the ticket counter
• fraudulent credit card
• special occasion
What type of customers appear on the ineligible to board list? - (ANSWER)• selectees
• customers with high priority comments
What function would you use to put an A List Customer on standby on an earlier flight? -
(ANSWER)Standby Journey
What forms would you give out in an overcapacity flight? - (ANSWER)• Notice of Denied
Boarding
• Acceptance of Denied Boarding
• Oversale worksheet
Who is authorized to deny boarding an intoxicated customer? - (ANSWER)• Above the
Wing Sup
• Ops agent
• CSA
When does ARD charge a customer an appropriate fare upgrade? - (ANSWER)Voluntary
change
