RWST106 - SSG (SERVICE AND SUPPORT
GUIDE ASSESSMENT) QUESTIONS WITH
CORRECT ANSWERS
After replacement of the motherboard in your Lenovo commercial or consumer PC, you'll want
to transfer the machine information and serial number onto the new board. Where can you
find the tool to accomplish this update?
Ans: eSupport
Quiz Once a Technician has removed a defective part from a customer's machine, it must be
returned to Lenovo within ____ days of part the shipment date.
Ans: 30 days
Quiz Which offering, available separately from Lenovo services, covers a multitude of non-
warranty accidental damage conditions that could harm a notebook system, including drops,
liquid spills, and electrical surges
Ans: Accidental Damage Protection
, Quiz On a visit, a Technician repairs multiple machines at the same location, You should only list
the first machine as _____ when filling out a work order in the Portal.
Ans: Onsite
Quiz Select all the correct steps to follow when returning parts: (Select all that apply)
Ans: Parts must be returned within 30 days and must have no CID. Use the original or
equivalent protective packaging, including a static shield bag. If a replacement return label is
needed, email a request to the SMSC including the work order number and the part number .
Quiz The Service Support Guide, found on the SMSC website, contains information on: (select
one)
Ans: All of the above. (Authorized service provider requirements Labor and Travel
reimbursement policy Parts handling and return information)
Quiz What is the most common type of work order submitted?
Ans: Customer Limited Warranty
Quiz Which statement is incorrect regarding managing your location ID in the Next Generation
Service Portal:
Ans: I can make any changes to my location by editing it in the Portal.
GUIDE ASSESSMENT) QUESTIONS WITH
CORRECT ANSWERS
After replacement of the motherboard in your Lenovo commercial or consumer PC, you'll want
to transfer the machine information and serial number onto the new board. Where can you
find the tool to accomplish this update?
Ans: eSupport
Quiz Once a Technician has removed a defective part from a customer's machine, it must be
returned to Lenovo within ____ days of part the shipment date.
Ans: 30 days
Quiz Which offering, available separately from Lenovo services, covers a multitude of non-
warranty accidental damage conditions that could harm a notebook system, including drops,
liquid spills, and electrical surges
Ans: Accidental Damage Protection
, Quiz On a visit, a Technician repairs multiple machines at the same location, You should only list
the first machine as _____ when filling out a work order in the Portal.
Ans: Onsite
Quiz Select all the correct steps to follow when returning parts: (Select all that apply)
Ans: Parts must be returned within 30 days and must have no CID. Use the original or
equivalent protective packaging, including a static shield bag. If a replacement return label is
needed, email a request to the SMSC including the work order number and the part number .
Quiz The Service Support Guide, found on the SMSC website, contains information on: (select
one)
Ans: All of the above. (Authorized service provider requirements Labor and Travel
reimbursement policy Parts handling and return information)
Quiz What is the most common type of work order submitted?
Ans: Customer Limited Warranty
Quiz Which statement is incorrect regarding managing your location ID in the Next Generation
Service Portal:
Ans: I can make any changes to my location by editing it in the Portal.
