1
D099
WGU Sales Management D099 Pre- Assessment
(Latest Update ) | Questions with
Verified Answers | 100% Correct | Grade A.
1. How does empathy contribute to building a good relationship
with a customer?
By sharing beliefs with clients to build interactions based on mutual
interests, By displaying vulnerability to clients to make them feel like
they have the upper hand
By creating distance from the company to show high customer
awareness By creating an emotional connection with clients to show
understanding that
is built on trust: By creating an emotional connection with clients to
show understanding that is built on trust
D099
, 2
D099
2. Why is responsive listening important when participating in
verbal communication?
It allows a salesperson to be prepared to counter any arguments
made by a potential client.
It ensures that a salesperson is responding quickly to the customer's
needs. It encourages the salesperson to repeat back to the customer
what they believe the customer needs.
It promotes rotating salespeople when dealing with clients who
have specific
requirements.: It encourages the salesperson to repeat back to the
customer what they believe the customer needs.
3. What is a result of a salesperson conducting follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
D099
, 3
D099
Handles customer objections: Ensures customer satisfaction
4. A school administrator receives a request from a textbook
salesperson to meet with the school principal. The administrator
asks for the salesperson's contact information and indicates that
the principal may contact the salesperson if interested in meeting.
Which type of business-to-business (B2B) stakeholder is this
school administrator?
Gatekeeper
Buyer
User
Initiator: Gatekeeper
5. A manufacturing company needs to replace its material
requirements planning system and has sent out Requests for
Proposal (RFPs). The company has received several responses
back. A meeting has been called by the company's decision
D099
, 4
D099
makers to review the proposals received. Which stage of the
organizational buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection: Supplier selection
6. A private company purchases raw materials required to
manufacture its tire air pressure sensors. The company sells its
sensors to major automobile companies. Which role does the
company play in the business-to-business (B2B) buying process?
Reseller
Producer
Organization
Consultant: Producer
D099
D099
WGU Sales Management D099 Pre- Assessment
(Latest Update ) | Questions with
Verified Answers | 100% Correct | Grade A.
1. How does empathy contribute to building a good relationship
with a customer?
By sharing beliefs with clients to build interactions based on mutual
interests, By displaying vulnerability to clients to make them feel like
they have the upper hand
By creating distance from the company to show high customer
awareness By creating an emotional connection with clients to show
understanding that
is built on trust: By creating an emotional connection with clients to
show understanding that is built on trust
D099
, 2
D099
2. Why is responsive listening important when participating in
verbal communication?
It allows a salesperson to be prepared to counter any arguments
made by a potential client.
It ensures that a salesperson is responding quickly to the customer's
needs. It encourages the salesperson to repeat back to the customer
what they believe the customer needs.
It promotes rotating salespeople when dealing with clients who
have specific
requirements.: It encourages the salesperson to repeat back to the
customer what they believe the customer needs.
3. What is a result of a salesperson conducting follow-up on a sale?
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
D099
, 3
D099
Handles customer objections: Ensures customer satisfaction
4. A school administrator receives a request from a textbook
salesperson to meet with the school principal. The administrator
asks for the salesperson's contact information and indicates that
the principal may contact the salesperson if interested in meeting.
Which type of business-to-business (B2B) stakeholder is this
school administrator?
Gatekeeper
Buyer
User
Initiator: Gatekeeper
5. A manufacturing company needs to replace its material
requirements planning system and has sent out Requests for
Proposal (RFPs). The company has received several responses
back. A meeting has been called by the company's decision
D099
, 4
D099
makers to review the proposals received. Which stage of the
organizational buying process has this company entered?
Order placement
Performance review
Need recognition
Supplier selection: Supplier selection
6. A private company purchases raw materials required to
manufacture its tire air pressure sensors. The company sells its
sensors to major automobile companies. Which role does the
company play in the business-to-business (B2B) buying process?
Reseller
Producer
Organization
Consultant: Producer
D099
