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GENESYS CLOUD IMPLEMENTATION
EXAM,CERTIFIED Q&A
What are the features of the Contact Center?-correct-answer-1. Automated Call
Distribution (ACD)
2. Real-time and historical reports
3. Options to integrate Customer Relationship Management (CRM) software like
Salesforce or Zendesk, or generally to HTTP REST services
4. Supervising tools for Quality Management and Workforce Management
Who uses the collaborate feature?-correct-answer-Every member of the
organization, regardless of their role, uses the Collaborate features. Those
requiring telephony services use the Communicate features.
What roles have contact center communications responsibilities?-correct-answer-
1. Contact Center Agents
2. Supervisors
3. Telephony Administrators
4. Super Administrators
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What is the difference between a Collaborate and Communicate License?-correct-
answer-Collaborate license is free for users and Communicate requires a license
to run.
What are the three license types available?-correct-answer-The requirements of
the organization determine which license best meets their needs:
Genesys Cloud 1: Genesys Cloud 1 offers features for organizations that require
basic voice-based support in their contact center.
Genesys Cloud 2: Genesys Cloud 2 offers features for organizations that require
multichannel-based (excluding social media) support in their contact center.
Genesys Cloud 3: Genesys Cloud 3 offers features for organizations that require
multichannel-based including social media along with Workforce Management in
their contact center.
What is a named license?-correct-answer-A billable named user is anyone that
has logged in to the Genesys Cloud service at least once during the billing period.
The user type billed is the highest level license they were assigned during the
billing period.
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All the phones in the organization are provisioned or registered:-correct-answer-in
the Edge
What are the two types of Edges?-correct-answer-Hardware and Virtual
What are the three types of Hardware Edges?-correct-answer-Micro, Mini, and
Standard v3
How many concurrent calls does Genesys Cloud Edge Micro support?-correct-
answer-up to 30 concurrent calls
How many concurrent calls does Genesys Cloud Edge Mini support?-correct-
answer-up to 75 concurrent calls
How many concurrent calls does Genesys Cloud Edge Standard v3 support?-
correct-answer-up to 350 concurrent calls
When should a customer choose a virtual edge?-correct-answer-When they don't
need the larger capacity that a physical Edge provides.
GENESYS CLOUD IMPLEMENTATION
EXAM,CERTIFIED Q&A
What are the features of the Contact Center?-correct-answer-1. Automated Call
Distribution (ACD)
2. Real-time and historical reports
3. Options to integrate Customer Relationship Management (CRM) software like
Salesforce or Zendesk, or generally to HTTP REST services
4. Supervising tools for Quality Management and Workforce Management
Who uses the collaborate feature?-correct-answer-Every member of the
organization, regardless of their role, uses the Collaborate features. Those
requiring telephony services use the Communicate features.
What roles have contact center communications responsibilities?-correct-answer-
1. Contact Center Agents
2. Supervisors
3. Telephony Administrators
4. Super Administrators
,2|Page
What is the difference between a Collaborate and Communicate License?-correct-
answer-Collaborate license is free for users and Communicate requires a license
to run.
What are the three license types available?-correct-answer-The requirements of
the organization determine which license best meets their needs:
Genesys Cloud 1: Genesys Cloud 1 offers features for organizations that require
basic voice-based support in their contact center.
Genesys Cloud 2: Genesys Cloud 2 offers features for organizations that require
multichannel-based (excluding social media) support in their contact center.
Genesys Cloud 3: Genesys Cloud 3 offers features for organizations that require
multichannel-based including social media along with Workforce Management in
their contact center.
What is a named license?-correct-answer-A billable named user is anyone that
has logged in to the Genesys Cloud service at least once during the billing period.
The user type billed is the highest level license they were assigned during the
billing period.
, 3|Page
All the phones in the organization are provisioned or registered:-correct-answer-in
the Edge
What are the two types of Edges?-correct-answer-Hardware and Virtual
What are the three types of Hardware Edges?-correct-answer-Micro, Mini, and
Standard v3
How many concurrent calls does Genesys Cloud Edge Micro support?-correct-
answer-up to 30 concurrent calls
How many concurrent calls does Genesys Cloud Edge Mini support?-correct-
answer-up to 75 concurrent calls
How many concurrent calls does Genesys Cloud Edge Standard v3 support?-
correct-answer-up to 350 concurrent calls
When should a customer choose a virtual edge?-correct-answer-When they don't
need the larger capacity that a physical Edge provides.
