NRSG 257 Final Exam | Complete Study
Guide with Verified Questions & Correct
Answers (2025 Edition)
What role does anger play in communication?
It is always negative and destructive.
It needs to be expressed immediately.
It should be held in as a controlled rage.
It can be used positively to produce change. - ---✔✔✔ANSWER----It can
be used positively to produce change.
When does the encoding process of communication take place?
,The receiver thinks about the information, understands it, and forms an idea based
on the message.
The receiver responds to the message and gives feedback.
The message is sent in a way that causes confusion in the receiver.
The sender sends the message. - ---✔✔✔ANSWER----The receiver thinks
about the information, understands it, and forms an idea based on the message.
Identify a communication style that involves interpersonal behaviors that permit
people to defend and maintain their legitimate rights in a respectful manner that
does not violate the rights of others.
Dishonest
Assertive
Submissive
Aggressive - ---✔✔✔ANSWER----Assertive
, Which behavior indicates that a nurse who is forced to confront a conflict situation
is using a submissive approach to communication?
Refers the problem to a supervisor
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience - ---
✔✔✔ANSWER----Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been complaining to the
other nurses about the unit manager's preferential treatment of the night-shift
nurses. Select the action that the unit manager should take to resolve this problem,
which best demonstrates the use of the assertive approach to conflict resolution.
Sets up a time and place for a one-on-one meeting with the staff nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront the staff nurse in
front of his or her colleague
Guide with Verified Questions & Correct
Answers (2025 Edition)
What role does anger play in communication?
It is always negative and destructive.
It needs to be expressed immediately.
It should be held in as a controlled rage.
It can be used positively to produce change. - ---✔✔✔ANSWER----It can
be used positively to produce change.
When does the encoding process of communication take place?
,The receiver thinks about the information, understands it, and forms an idea based
on the message.
The receiver responds to the message and gives feedback.
The message is sent in a way that causes confusion in the receiver.
The sender sends the message. - ---✔✔✔ANSWER----The receiver thinks
about the information, understands it, and forms an idea based on the message.
Identify a communication style that involves interpersonal behaviors that permit
people to defend and maintain their legitimate rights in a respectful manner that
does not violate the rights of others.
Dishonest
Assertive
Submissive
Aggressive - ---✔✔✔ANSWER----Assertive
, Which behavior indicates that a nurse who is forced to confront a conflict situation
is using a submissive approach to communication?
Refers the problem to a supervisor
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience - ---
✔✔✔ANSWER----Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been complaining to the
other nurses about the unit manager's preferential treatment of the night-shift
nurses. Select the action that the unit manager should take to resolve this problem,
which best demonstrates the use of the assertive approach to conflict resolution.
Sets up a time and place for a one-on-one meeting with the staff nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront the staff nurse in
front of his or her colleague
