ISOM 249 TEST 1 STUDY GUIDE
ACCURATE 100%
high-context culture - ANSWERCultures such as those in Japan, China, and Arab
countries whose members tend to be intuitive and contemplative, relying on unwritten
rules
introduction - ANSWERThe part of a presentation in which the speaker captures
listeners' attention and gets them involved, identifies himself and builds credibility, and
previews the main points
knowledge workers - ANSWEREmployees who get paid for their education and their
ability to learn
information workers - ANSWEREmployees who produce and consumer information in
the workplace
low-context culture - ANSWERCultures such as North America, Scandinavia, and
Germany whose members tend to be logical, analytical, and action-oriented, relying on
contracts and written rules
media rich theory - ANSWERAttempts to classify media in organizations according to
how much clarifying information they are able to convey from a sender to a recipient;
the more helpful cues and immediate feedback the medium provides, the richer it is
majority - ANSWERA decision-making method in which group members vote and a
majority wins
chronology - ANSWERAn organizational method that arranges a presentation or report
according to an order of events as they happen in time
comparison/contrast - ANSWERAn organizational pattern describing a presentation
conclusion - ANSWERThe part of a presentation that summarizes the main themes of a
presentation, leaves the audience with a specific and memorable take-away, and
includes a statement that allows the speaker to exit the podium gracefully
consensus - ANSWERA decision-making method in which discussion continues until all
team members have aired their opinions and, ultimately, agree
critical listening - ANSWERThe type of listening in which listeners judge and evaluate
what they are hearing to decide whether the speaker's message is fact, fiction, or
opinion
ACCURATE 100%
high-context culture - ANSWERCultures such as those in Japan, China, and Arab
countries whose members tend to be intuitive and contemplative, relying on unwritten
rules
introduction - ANSWERThe part of a presentation in which the speaker captures
listeners' attention and gets them involved, identifies himself and builds credibility, and
previews the main points
knowledge workers - ANSWEREmployees who get paid for their education and their
ability to learn
information workers - ANSWEREmployees who produce and consumer information in
the workplace
low-context culture - ANSWERCultures such as North America, Scandinavia, and
Germany whose members tend to be logical, analytical, and action-oriented, relying on
contracts and written rules
media rich theory - ANSWERAttempts to classify media in organizations according to
how much clarifying information they are able to convey from a sender to a recipient;
the more helpful cues and immediate feedback the medium provides, the richer it is
majority - ANSWERA decision-making method in which group members vote and a
majority wins
chronology - ANSWERAn organizational method that arranges a presentation or report
according to an order of events as they happen in time
comparison/contrast - ANSWERAn organizational pattern describing a presentation
conclusion - ANSWERThe part of a presentation that summarizes the main themes of a
presentation, leaves the audience with a specific and memorable take-away, and
includes a statement that allows the speaker to exit the podium gracefully
consensus - ANSWERA decision-making method in which discussion continues until all
team members have aired their opinions and, ultimately, agree
critical listening - ANSWERThe type of listening in which listeners judge and evaluate
what they are hearing to decide whether the speaker's message is fact, fiction, or
opinion
