Metro PCS Employee Quiz well
answered to pass
What is Metro PCS - correct answer ✔✔ A prepaid cellphone carrier
What is MDN - correct answer ✔✔ Mobile Device Number
What does POS stand for - correct answer ✔✔ Point Of Sale (Wireless)
What is a SOS form - correct answer ✔✔ Start Of Service (contract form)
What network are we running on - correct answer ✔✔ T-Mobile
What are all of the plans - correct answer ✔✔ 30 40 50 60
What is our Return Policy - correct answer ✔✔ Accessories are final sale, but they can be
exchanged for a similar item if they are defective (no money can be refunded)
What is Metro Promise - correct answer ✔✔ Customers have 7 days to return a new phone.
Must have less than one hour of talk time, be in the same condition, and come with box and
charger
What is a warranty exchange and the fee - correct answer ✔✔ Warranty covers manufacturer
defects. $15 by mail, $30 over counter, Free within 30 days
, What are some extra optional services - correct answer ✔✔ Value bundle $5, Mexico calling $5,
Lookout $3, PHP $6
What is the Value Bundle - correct answer ✔✔ Call forwarding, screen it, international text, 411,
and voice mail to text for $5
What is included in all of our plans - correct answer ✔✔ Nation wide coverage, talk, text, voice
mail, hotspot caller ID, call waiting, 3 way calling
How much is the family plan discount - correct answer ✔✔ $5
How much is PHP - correct answer ✔✔ $6
What does LTE stand for - correct answer ✔✔ Long Term Evolution
When do customers qualify for an upgrade - correct answer ✔✔ 3 months after they're current
activation
How do you check if a customer qualifies for the upgrade - correct answer ✔✔ ASAP-Device Info
What are the two systems we use - correct answer ✔✔ Q-pay, ASAP (POS)
What information is need to start a new account - correct answer ✔✔ Name, address, DOB, SS
question
How long should the account pin be - correct answer ✔✔ 8 digits
What is BYOD - correct answer ✔✔ Bring Your Own Device
answered to pass
What is Metro PCS - correct answer ✔✔ A prepaid cellphone carrier
What is MDN - correct answer ✔✔ Mobile Device Number
What does POS stand for - correct answer ✔✔ Point Of Sale (Wireless)
What is a SOS form - correct answer ✔✔ Start Of Service (contract form)
What network are we running on - correct answer ✔✔ T-Mobile
What are all of the plans - correct answer ✔✔ 30 40 50 60
What is our Return Policy - correct answer ✔✔ Accessories are final sale, but they can be
exchanged for a similar item if they are defective (no money can be refunded)
What is Metro Promise - correct answer ✔✔ Customers have 7 days to return a new phone.
Must have less than one hour of talk time, be in the same condition, and come with box and
charger
What is a warranty exchange and the fee - correct answer ✔✔ Warranty covers manufacturer
defects. $15 by mail, $30 over counter, Free within 30 days
, What are some extra optional services - correct answer ✔✔ Value bundle $5, Mexico calling $5,
Lookout $3, PHP $6
What is the Value Bundle - correct answer ✔✔ Call forwarding, screen it, international text, 411,
and voice mail to text for $5
What is included in all of our plans - correct answer ✔✔ Nation wide coverage, talk, text, voice
mail, hotspot caller ID, call waiting, 3 way calling
How much is the family plan discount - correct answer ✔✔ $5
How much is PHP - correct answer ✔✔ $6
What does LTE stand for - correct answer ✔✔ Long Term Evolution
When do customers qualify for an upgrade - correct answer ✔✔ 3 months after they're current
activation
How do you check if a customer qualifies for the upgrade - correct answer ✔✔ ASAP-Device Info
What are the two systems we use - correct answer ✔✔ Q-pay, ASAP (POS)
What information is need to start a new account - correct answer ✔✔ Name, address, DOB, SS
question
How long should the account pin be - correct answer ✔✔ 8 digits
What is BYOD - correct answer ✔✔ Bring Your Own Device
