HESI Remediation -
Psychiatric/Mental Health Exam
Questions and Answers 100% Pass
If a diagnostic test or tumor biopsy is reported as normal or benign, patients and
their family members usually experience relief. The nurse may experience elation
along with the patient and family. At this point families may be open to: -
ANSWER-education regarding healthy behaviors. They may now be motivated to
change unhealthy habits by:
losing weight,
quitting smoking,
exercising,
complying with medication regimens,
or choosing more healthy foods.
To protect patient privacy and confidentiality nurses should familiarize themselves
with the - ANSWER-Health Insurance Portability and Accountability Act of 1996
(HIPAA). This will help avoid confusion about what HIPAA does and does not
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 1
, say about communication with family and caregivers, including by means of
electronic or telephone communications
Patients and family members may project their anger and helplessness onto nurses
or the medical team, complaining about things such as: - ANSWER-poor care,
lack of communication,
delay in call lights being answered,
and the poor quality of the food that is served.
Many patient and family complaints are valid. However, some complaints are: -
ANSWER-maladaptive responses to loss of control and stress.
It is important for nurses to acknowledge complaints and respond to them with: -
ANSWER-patience and without defensiveness.
Family members tend to feel calmer, more satisfied, and more in control when
problems they identify are attended to promptly and respectfully.
• Listen without interrupting or defending.
• Provide what is asked for, if possible
• Explain the process of how you dispense medications
• Express genuine regret with the reality of the situation
• Use prn medications as ordered.
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 2
Psychiatric/Mental Health Exam
Questions and Answers 100% Pass
If a diagnostic test or tumor biopsy is reported as normal or benign, patients and
their family members usually experience relief. The nurse may experience elation
along with the patient and family. At this point families may be open to: -
ANSWER-education regarding healthy behaviors. They may now be motivated to
change unhealthy habits by:
losing weight,
quitting smoking,
exercising,
complying with medication regimens,
or choosing more healthy foods.
To protect patient privacy and confidentiality nurses should familiarize themselves
with the - ANSWER-Health Insurance Portability and Accountability Act of 1996
(HIPAA). This will help avoid confusion about what HIPAA does and does not
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 1
, say about communication with family and caregivers, including by means of
electronic or telephone communications
Patients and family members may project their anger and helplessness onto nurses
or the medical team, complaining about things such as: - ANSWER-poor care,
lack of communication,
delay in call lights being answered,
and the poor quality of the food that is served.
Many patient and family complaints are valid. However, some complaints are: -
ANSWER-maladaptive responses to loss of control and stress.
It is important for nurses to acknowledge complaints and respond to them with: -
ANSWER-patience and without defensiveness.
Family members tend to feel calmer, more satisfied, and more in control when
problems they identify are attended to promptly and respectfully.
• Listen without interrupting or defending.
• Provide what is asked for, if possible
• Explain the process of how you dispense medications
• Express genuine regret with the reality of the situation
• Use prn medications as ordered.
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 2
