INTERVIEW QUESTIONS (ZARA)
Whatvbisvbcustomervbservice?vb-vbanswer--
Customervbservicevbisvbmorevbthanvbwaitingvbonvbcustomers.vbInvbincludesvbdoingvbyourvbb
estvbtovbmakevbsurevbthatvbthevbcustomervbisvbsatisfied.vbExceptionalvbcustomervbservicevbi
svbgoingvbabovevbandvbbeyondvbbeingvbfriendlyvbandvbhelpful.
WhyvbdovbyouvbwantvbtovbworkvbforvbZARA?vb-vbanswer--
ThisvbhasvbbeenvbonevbofvbmyvbfavouritevbstoresvbforvbyearsvbandvbIvbreallyvbenjoyvbworkingv
bwithvbpeoplevbinvbavbretailvbsetting.vbWhenvbIvbsawvbtherevbwasvbanvbopportunityvbforvbempl
oymentvbhere,vbIvbwasvbveryvbexcitedvbatvbthevbpossibilityvbofvbbecomingvbpartvbofvbthevbtea
m.
Whatvbisvbgoodvbcustomervbservice?vb-vbanswer--
Goodvbcustomervbservicevbmeansvbhavingvbthoroughvbknowledgevbofvbyourvbinventory,vbe
xperiencevbwithvbyourvbproducts,vbandvbbeingvbablevbtovbhelpvbcustomersvbmakevbthevbbest
vbchoicesvbforvbthem.
Whatvbhasvbbeenvbavbgreatvbaccomplishment?vb-vbanswer--
OnevbdayvbIvbwasvbworkingvbforvbJourneys,vbavbyoungvbgirlvbcamevbinvbwithvbhervbmothervblo
okingvbforvbpromvbheels.vbShevbwasvbavblittlevbheavy,vbandvbveryvbself-
conscious.vbTherevbwasvbavblotvbofvbtensionvbbetweenvbthem,vbtryingvbtovbchoosevbsomethi
ngvbthatvbwouldvbbevbflattering.vbIvbwasvbablevbtovbhelpvbthemvbfindvbthevbperfectvbheels,vban
dvbaccessoriesvbtovbgovbwithvbit,vbandvbtheyvbwerevbbothvbjustvbbeamingvbwhenvbtheyvbleft.
Ifvbhired,vbhowvblongvbdovbyouvbplanvbonvbworkingvbhere?vb-vbanswer--
Ivbwouldvblikevbtovbstayvbasvblongvbasvbtherevbarevbgrowthvbopportunitiesvbandvbbecomingvbt
hatvbmuchvbmorevbexperiencedvbandvbversatilevbinvbmyvbworkvbbackground.
Whovbwasvbyourvbbestvbboss?vb-vbanswer--
Myvbbestvbbossvbwasvbavbpersonvbwhovbsetvbsuchvbavbwonderfulvbexamplevbforvbhervbemplo
yees,vbthatvbshevbinspiredvbpeoplevbtovbworkvbharder.vbShevbwasvbalwaysvb'up'vbevenvbwhe
nvbshevbwasn't,vbandvbnevervbletvbavbcustomervbleavevbunhappy.vbShevbwouldvbalwaysvbhav
evbthevbrightvbthingvbtovbsayvbtovbprovidevbencouragementvbforvbhervbcustomersvbandvbempl
oyees.
Tellvbmevbaboutvbyourselfvb-vbanswer--
I'mvbreallyvbhumorous,vbandvbavbgreatvbcommunicator.vbWorkingvbinvbcustomervbservicevbf
orvbthevbpastvbsevenvbyearsvbhasvbhelpedvbmevbbuildvbconfidencevbandvbthevbimportancevb
ofvbcustomervbloyalty.vbIvbhavevbbeenvbinvbthevbprofessionalvbentertainmentvbindustryvbsinc
evbgradevb7vbwhichvbmeansvbIvbhavevbnovbissuevbwithvbpressure,vbcrowdsvbofvbpeople,vband
vbassertiveness.
Whatvbdovbyouvbthinkvbofvbyourvbcurrent/previousvbboss?vb-vbanswer--
Myvbbossvbtaughtvbmevbthevbimportancevbofvbtimevbmanagementvb-
vbshevbdidn'tvbpullvbanyvbpunches,vbandvbwasvbextremelyvbdeadline-driven.vbHervbno-
Whatvbisvbcustomervbservice?vb-vbanswer--
Customervbservicevbisvbmorevbthanvbwaitingvbonvbcustomers.vbInvbincludesvbdoingvbyourvbb
estvbtovbmakevbsurevbthatvbthevbcustomervbisvbsatisfied.vbExceptionalvbcustomervbservicevbi
svbgoingvbabovevbandvbbeyondvbbeingvbfriendlyvbandvbhelpful.
WhyvbdovbyouvbwantvbtovbworkvbforvbZARA?vb-vbanswer--
ThisvbhasvbbeenvbonevbofvbmyvbfavouritevbstoresvbforvbyearsvbandvbIvbreallyvbenjoyvbworkingv
bwithvbpeoplevbinvbavbretailvbsetting.vbWhenvbIvbsawvbtherevbwasvbanvbopportunityvbforvbempl
oymentvbhere,vbIvbwasvbveryvbexcitedvbatvbthevbpossibilityvbofvbbecomingvbpartvbofvbthevbtea
m.
Whatvbisvbgoodvbcustomervbservice?vb-vbanswer--
Goodvbcustomervbservicevbmeansvbhavingvbthoroughvbknowledgevbofvbyourvbinventory,vbe
xperiencevbwithvbyourvbproducts,vbandvbbeingvbablevbtovbhelpvbcustomersvbmakevbthevbbest
vbchoicesvbforvbthem.
Whatvbhasvbbeenvbavbgreatvbaccomplishment?vb-vbanswer--
OnevbdayvbIvbwasvbworkingvbforvbJourneys,vbavbyoungvbgirlvbcamevbinvbwithvbhervbmothervblo
okingvbforvbpromvbheels.vbShevbwasvbavblittlevbheavy,vbandvbveryvbself-
conscious.vbTherevbwasvbavblotvbofvbtensionvbbetweenvbthem,vbtryingvbtovbchoosevbsomethi
ngvbthatvbwouldvbbevbflattering.vbIvbwasvbablevbtovbhelpvbthemvbfindvbthevbperfectvbheels,vban
dvbaccessoriesvbtovbgovbwithvbit,vbandvbtheyvbwerevbbothvbjustvbbeamingvbwhenvbtheyvbleft.
Ifvbhired,vbhowvblongvbdovbyouvbplanvbonvbworkingvbhere?vb-vbanswer--
Ivbwouldvblikevbtovbstayvbasvblongvbasvbtherevbarevbgrowthvbopportunitiesvbandvbbecomingvbt
hatvbmuchvbmorevbexperiencedvbandvbversatilevbinvbmyvbworkvbbackground.
Whovbwasvbyourvbbestvbboss?vb-vbanswer--
Myvbbestvbbossvbwasvbavbpersonvbwhovbsetvbsuchvbavbwonderfulvbexamplevbforvbhervbemplo
yees,vbthatvbshevbinspiredvbpeoplevbtovbworkvbharder.vbShevbwasvbalwaysvb'up'vbevenvbwhe
nvbshevbwasn't,vbandvbnevervbletvbavbcustomervbleavevbunhappy.vbShevbwouldvbalwaysvbhav
evbthevbrightvbthingvbtovbsayvbtovbprovidevbencouragementvbforvbhervbcustomersvbandvbempl
oyees.
Tellvbmevbaboutvbyourselfvb-vbanswer--
I'mvbreallyvbhumorous,vbandvbavbgreatvbcommunicator.vbWorkingvbinvbcustomervbservicevbf
orvbthevbpastvbsevenvbyearsvbhasvbhelpedvbmevbbuildvbconfidencevbandvbthevbimportancevb
ofvbcustomervbloyalty.vbIvbhavevbbeenvbinvbthevbprofessionalvbentertainmentvbindustryvbsinc
evbgradevb7vbwhichvbmeansvbIvbhavevbnovbissuevbwithvbpressure,vbcrowdsvbofvbpeople,vband
vbassertiveness.
Whatvbdovbyouvbthinkvbofvbyourvbcurrent/previousvbboss?vb-vbanswer--
Myvbbossvbtaughtvbmevbthevbimportancevbofvbtimevbmanagementvb-
vbshevbdidn'tvbpullvbanyvbpunches,vbandvbwasvbextremelyvbdeadline-driven.vbHervbno-
