NECI 911 Officer Certification Exam 2025

NECI 911 Officer Certification Exam 2025 PSAP - -Public Safety Answering Point OETS - -Office of emergency telecommunication services Voice inflection - -the tone of your voice; remaining calm without showing excitement ECO - -Emergency communications officer PST - -Public Safety Tele communicator NECI - -National emergency communications institute PSDP - -Public safety dispatch point ANI - -Automatic Number Identification ALI - -Automatic Location Identification TTY/TDD - -Teletypewriter/telecommunication device for the deaf Titles recognized by FCC - -PST-T PST Senior PST Supervising PST Chief PST Ethics - -Set of principles of right conduct, a theory or a system of moral values adopted by a particular profession Ethical standards - -The rules, standards, and/or principles governing the conduct of civil service Code of ethics for PSTs - -Protection of citizens within community, standards, and/or principles governing the conduct of civil service 10 ethical standards - -Limitations of authority Standards of law & self-conduct Proper means to gain proper ends Cooperation with public officials Private conduct Conduct towards public Recklessness, misconduct, & incompetence within my profession NECI 911 NECI 911 Gifts & favors Attitude towards your profession Primary responsibility of the 911 professional Values - -A belief, mission, goal, or a philosophy that is meaningful LPR - -License plate reader Location - -Primary objective Expectations of a caller - -Expect to speak with a trained professional Treated with courtesy Call dumping - -Looking for a reason not to send response for a call Call screening - -Systematically selecting, rejecting, considering, or grouping persons, objects, or ideas Call prioritizing - -Sending the appropriate response based on the nature of the call CAD - -Computer Aided Dispatch AVL - -Automatic Vehicle Location Selective routing - -Directs overflow 911 calls to alternative PSAP Liability - -An obligation to perform a duty or responsibility Vicarious Liability - -Concept that holds you responsible for your actions and/or the actions of those you supervise or direct Standard of care - -Reasonable actions under similar circumstances to others with similar training and direction given a situation Standard practice - -Activities commonly undertaken by an individual or agency that may not meet the standard of care Negligence - -Failure to exercise the degree of care considered reasonable Components of negligence - -Duty Breech of duty Proximate cause Damages Gross negligence - -Failure to perform an established policy, procedure, and/or training standards NECI 911 NECI 911 NECI 911 Simple negligence - -The unintentional injury or harm to a person Abandonment - -Turning the caller to a person with less training or not assisting the caller to the appropriate level RO - -Registered owner Good Samaritan law - -Provides immunity from being sued for citizens rendering aid Sovereign immunity - -Shielded government entities and their employees from tort liability 1964 - -What year did sovereign immunity stop protecting paid emergency responders? 3 - -How many phases are there to emergency response? Phase 1 - -Call receiving phase Call receiving phase - -Phase- Answer incoming calls using effective standardized procedures Phase 2 - -Response phase Response phase - -Provide appropriate type of response and appropriate level without any justified delay 10 - -All 911 calls should be answered within how many seconds? 2 - -Within how many minutes should you have all information and have the appropriate teams dispatched? Location - -Negligence happens during phase 1 if you neglect to ask this Phase 3 - -Post response Post reponse - -Period of time when field units initially respond until the time the arrive on location Emergency response mode - -When the CO has been provided with criteria that would constitute a life-threatening situation Non-emergency response - -When the called presents criteria to the CO that doesn't warrant an emergency response but does require some degree of response NECI 911 NECI 911 Non-emergency non-response - -Criteria presented to the CO doesn't warrant or meet criteria for a field response Information seeker - -Type of caller who requests information about the status of an incident, location of someone/something, or general info Information provider - -Type of caller looking to provide you with information Lonely callers - -Type of caller that usually lives alone and calls just for casual conversation System abuser - -Type of caller that can range from immature adolescents to hostile adults, along with the old and senile Abusive caller - -Type of caller who may be intoxicated, belligerent, and test your professional demeanor Mentally disturbed or disabled caller - -Type of caller who may be suffering from medical conditions such as Alzheimer's, mental retardation, senility, or a psychiatric condition Emotional caller - -Type of caller who is out of control and need to be lead Repetitive persistence - -Repeating yourself while also attempting to calm the caller until you receive the needed information Threshold of hysteria - -Natural phenomenon of overwhelming emotion Red flags - -Anything that the CO senses is wrong; ie) background noise or yelling 9-1-1 Law - -PSAP's should not be liable to any person who uses the enhanced 911 system for failure of any equipment or procedure in connection with the enhanced service or for any act committed while in the training for or rendering PSAP services in good faith Communications - -The transfer of a thought or idea from the mind of one to the mind of another Sender - -Initiated the contact based on experience, values, and knowledge Parts of effective communication - -Sender Receiver Message Media Receiver - -Receives message based on experience, values, and knowledge NECI 911 Message - -The though or idea being conveyed Media - -Verbal, non-verbal, or written communication type Vehicle descriptions - -Color, year, additional info, state of license, make/model, body, and license/exp date Vehicle desc- C - -Color Vehicle desc- Y - -Year Vehicle desc- A - -Additional info Vehicle desc- S - -State of license Vehicle desc- M - -Make/model Vehicle desc- B - -Body Vehicle desc- L - -License/expiration date 3 types of law - -Constitutional Civil Criminal 3 forms of government - -Executive Legislative Judiciary Property law - -Law governing contracts, real estate, and intellectual property Intellectual property - -Certifications and property paid for by another company or person Family law - -Law governing divorce, child support, and child custody Civil law - - Criminal law - -Law governing committed a crime Statue or common law - -No act is a crime unless it has been previously established by Discrimination - -Person causes another person to be deprived of their federal right to one of the rights or freedoms Tort - -Notification by someone that they are going to sue you NECI 911 NECI 911 Felony - -More serious offense punishable by imprisonment of one year or more 1st degree - -Those that committed the crime in question 2nd degree - -Aiders and abetters present at the scene of the crime Accessories (before fact) - -Aiders and abettors who helped the principle before the basic criminal event took place Accessories (after fact) - -Persons who helped the principal after the basic criminal event took place Misdemeanor - -Less serious offense; generally punished less severely than felonies but more than administrative infractions; punishable by less than 1 year Felony - -Punishable by 1 year or more Misdemeanor - -Punishable by less than 1 year MV Stop - -Motor vehicle stop DL - -Drivers license GOA - -Gone on arrival BOLO - -Be on lookout for ADA - -American disabilities act Stress - -Normal part of life which enables the mastery of new skills and behavior patterns Perceived incompetence - -Quick thinking Capability No say in hiring, termination, or discipline Negative statements Performance levels Jail - -Detainment less than 1 year Prison - -Detainment 1 year or more Robbery - -Taking someone's property by threat or force Burglary - -Entering or taking someone's property without intent of harm NECI 911 NECI 911 Burnout - -Worn out by excessive or improper use National speech - -Clear speech communication, no codes Echo technique - -Procedure used and recognized to ensure that a transmission from the field was correctly understood Alert tones - -Tones to dispatch resources or used prior to an important announcement 3 minutes - -How often do you radio law enforcement for a check? 15 minutes - -How often do you radio EMS and/or fire to check in? Clipping - -Cutting off the beginning or end of your radio transmission Pre-arrival instructions - -Pre-approved instructions that provide for the safety and welfare provided to the caller by the CO, while field units are in r