, MNO3701 Past
exam and
question papers
Production and Operations Management Third Year (University of South Africa)
,UNIVERSITY EXAMINATIONS
May/June 2025
MNO3701
PRODUCTION AND OPERATIONS MANAGEMENT
70 marks
Duration: 4 hours
EXAMINERS:
FIRST: PROF A TOLMAY
SECOND: PROF AP AMADI-ECHENDU
Instructions
Include the honesty declaration when you upload your portfolio.
Read through and adhere to all the instructions for this portfolio.
, MNO3701/Portfolio/May_June_2025
Question 1 [10 x 2 = 20]
Write only the answer to each of the multiple-choice questions provided below.
(Example: 1.1 a).
1.1 Process types describe a particular general approach to managing processes. Which
three (3) of the following are defined as service process types?
a. professional services
b. jobbing services
c. service shops
d. continuous services
e. mass services
1 a, b, c
2 b, c, d
3 c, d, e
4 a, c, e
5 a, b, e
1.2. To which of the following do production and operations' flexibility principles apply?
a. product
b. mix
c. service
d. volume
e. delivery
1 a, b, c, d
2 a, b, c, d, e
3 b, c, d, e
4 a, b, d, e
5 a, b, c, e
1.3. All operations processes transform inputs into outputs. How do differ from each other?
They differ in terms of?
1 volume, variety, visibility and variation.
2 variety, vision, visibility and variation.
3 visibility, vision, void and volume.
4 vision, variation, volume and visualisation.
5 variation, visualisation, volume and vision.
1.4. Which options are correct regarding operations performance?
a. Quality reduces costs.
b. Quality increases dependability.
c. Corporate social responsibility is the responsibility of the marketing department.
d. Speed increases inventories.
e. Speed increases risks.
1 c, d
2 c, e
3 d, e
1
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exam and
question papers
Production and Operations Management Third Year (University of South Africa)
,UNIVERSITY EXAMINATIONS
May/June 2025
MNO3701
PRODUCTION AND OPERATIONS MANAGEMENT
70 marks
Duration: 4 hours
EXAMINERS:
FIRST: PROF A TOLMAY
SECOND: PROF AP AMADI-ECHENDU
Instructions
Include the honesty declaration when you upload your portfolio.
Read through and adhere to all the instructions for this portfolio.
, MNO3701/Portfolio/May_June_2025
Question 1 [10 x 2 = 20]
Write only the answer to each of the multiple-choice questions provided below.
(Example: 1.1 a).
1.1 Process types describe a particular general approach to managing processes. Which
three (3) of the following are defined as service process types?
a. professional services
b. jobbing services
c. service shops
d. continuous services
e. mass services
1 a, b, c
2 b, c, d
3 c, d, e
4 a, c, e
5 a, b, e
1.2. To which of the following do production and operations' flexibility principles apply?
a. product
b. mix
c. service
d. volume
e. delivery
1 a, b, c, d
2 a, b, c, d, e
3 b, c, d, e
4 a, b, d, e
5 a, b, c, e
1.3. All operations processes transform inputs into outputs. How do differ from each other?
They differ in terms of?
1 volume, variety, visibility and variation.
2 variety, vision, visibility and variation.
3 visibility, vision, void and volume.
4 vision, variation, volume and visualisation.
5 variation, visualisation, volume and vision.
1.4. Which options are correct regarding operations performance?
a. Quality reduces costs.
b. Quality increases dependability.
c. Corporate social responsibility is the responsibility of the marketing department.
d. Speed increases inventories.
e. Speed increases risks.
1 c, d
2 c, e
3 d, e
1
Downloaded by jimmy cosmas ()
