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RWST106
RWST106 - SSG (Service and Support
Guide Assessment) Exam 100% Verified
Questions & Answers | Grade A
(2026/2027 Update)
What is the most common type of work order submitted? - ANS ✓Customer
Limited Warranty
Which statement is incorrect regarding managing your location ID in the
Next Generation Service Portal: - ANS ✓I can make any changes to my
location by editing it in the Portal.
When should work orders with multiple travel payments for the same
technician, date, and customer location be submitted? - ANS ✓Never- this is
not allowed.
RWST106
, 2
RWST106
This software allows users to quickly identify the status of system health,
network connections, and overall system security: - ANS ✓Lenovo Solution
Center (LSC)
Work orders will automatically move from Completed to Closed after ____
days from Scrap (SC) parts being delivered and Returned (RE) parts being
returned. - ANS ✓20
As part of a Warranty Work Order Review, the following items apply: - ANS
✓The returned part must match the part described on the Warranty Portal,
and must be free of damage caused by abuse. If a proof of purchase is
required, the document should be originated by Lenovo or a Lenovo
Business Partner. The part must be complete, not cannibalized, or
previously altered by a 3rd party vendor.
Select the items that are EXCLUDED from the Accidental Damage Protection
coverage (select all that apply) - ANS ✓A scratched ThinkPad cover that
does not affect functionality resulting from normal use. An AC adapter not
providing charge to unit.
RWST106
RWST106
RWST106 - SSG (Service and Support
Guide Assessment) Exam 100% Verified
Questions & Answers | Grade A
(2026/2027 Update)
What is the most common type of work order submitted? - ANS ✓Customer
Limited Warranty
Which statement is incorrect regarding managing your location ID in the
Next Generation Service Portal: - ANS ✓I can make any changes to my
location by editing it in the Portal.
When should work orders with multiple travel payments for the same
technician, date, and customer location be submitted? - ANS ✓Never- this is
not allowed.
RWST106
, 2
RWST106
This software allows users to quickly identify the status of system health,
network connections, and overall system security: - ANS ✓Lenovo Solution
Center (LSC)
Work orders will automatically move from Completed to Closed after ____
days from Scrap (SC) parts being delivered and Returned (RE) parts being
returned. - ANS ✓20
As part of a Warranty Work Order Review, the following items apply: - ANS
✓The returned part must match the part described on the Warranty Portal,
and must be free of damage caused by abuse. If a proof of purchase is
required, the document should be originated by Lenovo or a Lenovo
Business Partner. The part must be complete, not cannibalized, or
previously altered by a 3rd party vendor.
Select the items that are EXCLUDED from the Accidental Damage Protection
coverage (select all that apply) - ANS ✓A scratched ThinkPad cover that
does not affect functionality resulting from normal use. An AC adapter not
providing charge to unit.
RWST106
