, MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 – Assignment 4 Answer Guide (Semester 2, 2025)
Due: 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms and briefly
explain (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A high-level tool that maps business processes from start
to end, showing who supplies inputs, what goes into the
process, how the process works, what outputs are
produced, and who receives them.
b) TQM – Total Quality Management
A holistic approach to management that ensures quality
is built into every stage of production and service
delivery. Focuses on continuous improvement, customer
satisfaction, and employee involvement.
c) CSF – Critical Success Factor
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 – Assignment 4 Answer Guide (Semester 2, 2025)
Due: 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms and briefly
explain (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A high-level tool that maps business processes from start
to end, showing who supplies inputs, what goes into the
process, how the process works, what outputs are
produced, and who receives them.
b) TQM – Total Quality Management
A holistic approach to management that ensures quality
is built into every stage of production and service
delivery. Focuses on continuous improvement, customer
satisfaction, and employee involvement.
c) CSF – Critical Success Factor
