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Supply Chain Management - encompasses the planning and management
of all activities involved in sourcing and procurement conversion and all logistics
management activities - also includes coordination and collaboration with
channel partners, which can be suppliers, intermediaries, third-party service
providers, and customers - integrates supply and demand management within
and across companies
Channel Definition - a system of relationships existing among businesses
that participate in the process of buying and selling products or services
Primary Channel Participants - raw material providers,
proccesors/suppliers, manufacturers, wholesalers, retailers
Specialized Channel Participants - functional specialists (transportation,
warehousing, assembly fulfillment, sequencing, merchandising), support
specialists (financial, informational, advertising, insurance, advisory/research,
arrangers)
Four key SCM principles - 1.Demand management and coordination
2.Resource management:- Facilities- Personnel- Expertise- Supplies
3.Bill of materials (skill sets)
4.Resource scheduling
, SCM addresses effective and efficient use of - physical assets (inventory,
production capacity) -- traditional asset focus, intellectual capacity & consultation
and expertise -- services resource focus
A routine medical procedure SCM - plan (facility, staff, supplies, capacity,
scheduling) - source (staff hiring, human resource management, supplies
acquisition) - make (scheduling the procedure -- facilities, expertise, staff,
equipment)- deliver (getting resources to the right location) - CRM, CSM
(Consultation, peer support groups, review boards) - return (follow-up visits,
reviews, samples to labs) - NPD (development and testing)
What is a process - A system of structured activities that use resources to
turn inputs into valuable outputs consisting of: activities, inputs/outputs/flows,
process structures, management
activities of a process - operations (change inputs), transportation (moves
an input from place to place), inspection (verifies the results of an activity), delay
(unintentionally stops the flow of an input), storage (is the formal inventorying of
an input)
Value analysis - Value = function / cost/resources
steps in process mapping - 1.What are desired outcomes?
2.What are critical process points/boundaries?
3.What is the current process (current state)?
4.What are possible process/priority improvements?
5.What are key recommendations (future state)?