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Which of the following TQM tools would be best suited for displaying the number
of students majoring in each business discipline?
A. cause-and-effect diagram
B. histogram
C. scatter diagram
D. flowchart - B
Which of the following costs is NOT a cost of quality?
A. lost goodwill
B. scrap
C. research and development
D. rework - c
Managing quality helps build successful strategies of
A. differentiation, time and response.
B. differentiation, low cost and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - b
,Which of the following determinants of service quality means approachability and
ease of contact?
A. access
B. security
C. tangibles
D. courtesy - a
Taguchi's quality loss function is based on a
A. binomial distribution.
B. negative exponential distribution.
C. quadratic equation.
D. linear equation. - c
A device or technique that ensures production of a good unit every time is a
A. control chart.
B. fail-safe.
C. zero defect.
D. poka-yoke. - d
Which of the following is NOT a type of inventory?
A. work-in-process
B. MRP
C. finished goods
D. raw material - b
,The objective of inventory management is to
A. decouple various parts of the production process.
B. take advantage of quantity discounts.
C. provide a selection of goods for anticipated customer demand.
D. strike a balance between inventory investment and customer service. - d
Inventory record accuracy would be decreased by
A. reorder points.
B. cycle counting.
C. increasing stockroom accessibility.
D. ABC analysis. - c
Which of the following does NOT belong to holding costs?
A. insurance on inventory
B. storage costs
C. pilferage, scrap, and obsolescence
D. order processing - d
What is the cost to prepare a machine or process for production?
A. holding cost
B. setup cost
C. ordering cost
D. preparation cost - b
, Policies based on ABC analysis might include investing
A. the most time and effort verifying the accuracy of records for B items.
B. more in supplier development for A items.
C. more in inventory security for C items.
D. extra care in forecasting for C items. - b
Which of the following is an advantage of ERP?
A. It creates commonality of databases.
B. Data fields do not have to be defined identically across the entire enterprise.
C. It is simple enough that companies have an easy time adjusting to it.
D. It is very inexpensive to purchase. - A
What are bills of material organized by major subassemblies or by product
options?
A. planning bills
B. product bills
C. phantom bills
D. modular bills - D
The difference between a gross material requirements plan and a net
requirements plan is that
A. the gross MRP does not take taxes into account, whereas the net requirements
plan includes the tax considerations.