TEST BANK
#z
Communication in Nursing 10th Edition
#z #z #z #z
Julia Balzer Riley
#z #z
, Table of Contents
#z #z
Chapter #z1: #zResponsible, #zAssertive, #zCaring #zCommunication #zin #zNursing
#z Chapter #z2: #zThe #zClient-Nurse #zRelationship: #zA #zHelping #zRelationship
#z Chapter #z3: #zSolving #zProblems #zTogether
Chapter #z4: #zUnderstanding #zEach #zOther: #zCommunication #zand
Culture #zChapter #z5: #zDemonstrating #zWarmth
#z
Chapter #z6: #zShowing #zRespect
#z Chapter #z7: #zBeing #zGenuine
#z Chapter #z8: #zBeing #zEmpathetic
#z Chapter #z9: #zUsing #zSelf-
Disclosure #zChapter #z10: #zBeing
#z specific #zChapter #z11: #zAsking
#z Questions #zChapter #z12:
#z Expressing #zOpinions #zChapter
#z 13: #zUsing #zHumor
Chapter #z14: #zEmbracing #zthe #zSpiritual #zJourney #zof #zHealth #zCaring, #zMeaning #zMaking
#z Chapter #z15: #zRequesting #zSupport
Chapter #z16: #zOvercoming #zEvaluation #zAnxiety
#z Chapter #z17: #zWorking #zwith #zFeedback
#z Chapter #z18: #zUsing #zRelaxation #ztechnique
Chapter #z19: #zIncorporating #zImagery #zin #zProfessional #zPractice #zand #zSelf-
Care #zChapter #z20 #zIncorporating #zPositive #zSelf-Talk
Chapter #z21: # z Learning #zto #zWork #zTogether #zin #zGroups
Chapter #z22: #zThe #zChanging #zWorld #zof #zElectronic
Communication #zChapter #z23: #zLearning #zConfrontation
#z
#z skills
Chapter #z24: #zRefusing #zUnreasonable #zRequests
Chapter #z25: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zDistressed #zClients #zand
#z Colleagues #zChapter #z26: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zAggressive
#z Clients #zand #zColleagues #zChapter #z27: #zCommunicating #zAssertively #zand #zResponsibly #zwith
#z Unpopular #zClients
Chapter #z29: #zCommunicating #zat #zthe #zEnd-of-
Life Chapter
#z 30:
#z Continuing
#z #z the
#z Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
#z #z #z #z #z
#z
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
#z #z #z #z #z #z #z
Test #zBank
#z Multiple #zChoice
1. Which # z statement # z describes # z the # z affective # z aspect # z of # z learning
# z effective #zcommunication #zstrategies?
a. “The #znurse #zshould #zuse #zclear, #zdirect #zstatements #zusing #zobjective #zwords.”
b. “The #znurse #zuses #zbody #zlanguage #zthat #zis #zcongruent #zwith #zthe #zverbal #zmessage.”
c. “The #znurse #zbelieves #zthat #zpositive #zcommunication #zstrategies #zbuild #zconfidence.”
d. “The #znurse #zpractices #zassertive #zand #zresponsible #zcommunication #zstrategies.”
ANS:C
Learning #zinvolves #zthree #zdomains: #zthe #zcognitive #zaspects #z(understanding #zand
#zmeaning), #zaffective #zaspects #z(feelings, #zvalues, #zand #zattitudes), #zand #zpsychomotor
#zaspects #z(physical #zcapability).Learning #zbasic #zcommunication #zskills #zinvolves #zthe
#zcognitive #zdomain; #zbuilding #zconfidence #zthrough #za #zbelief #zin #zthe #zvalue #zand #zimpact
#zof #zpositive #zcommunication #zis #zthe #zaffective #zdomain; #zand #zputting #zskills #zinto #zaction
#zis #zthe #zpsychomotor #zdomain.DIF: #zComprehension #zREF: #zp. #z13 #zTOP: #z Integrated
#zProcess: #zCommunication #zand # z Documentation #zMSC: #zPsychosocial #zIntegrity
2. The #znurse #zmanager #zasks #zthe #zstaff #znurse #zto #zwork #zan #zextra #zshift. #zWhich
#zresponse #zby #zthe #zstaff #znurse #zis #zassertive #zand #zbased #zon #zrational #zbeliefs?
a. “I #zdon’t #zwant #zyou #zupset, #zso #zI #zwill #zwork #zextra.”
b. “Why #zdo #zI #zalways #zhave #zto #zcover #zextra #zshifts?”
c. “I #zam #znot #zable #zto #zwork #zan #zextra #zshift.”
d. “If #zyou #zcan’t #zfind #zanyone #zelse, #zI #zwill #zdo #zit.”
ANS:C
The #zstaff #znurse #zmay #zturn #zdown #zeven #za #zreasonable #zrequest; #zan #zassertive #zresponse
#zavoids #zirrational #zbeliefs. #z Irrational #zbeliefs #zoccur #zas #za #zresult #zof #zbeing #zanxious
#zabout #zassertiveness #zor #zfocusing #zon #zpossible #znegative #zoutcomes.DIF: #zAnalysis #zREF:
#zp. #z8 #zTOP: #zIntegrated #zProcess: #zCommunication #zand #zDocumentation #zMSC: #zSafe #zand
#zEffective #zCare #zEnvironment: #zManagement #zof #zCare
, 3. A #znurse #zmanager #zoffers #za #zstaff #znurse #za #zchoice #zbetween #zworking #z8- #zor #z12-
hour #zshifts. #zWhich #zstatement, #zif #zmade #zby #zthe #zstaff #znurse, #zis #znonassertive #zand
#zmay #zresult #zin #za #zfrustrated #zresponse #zfrom #zthe #znurse #zmanager?
a. “I#zwant #zto #zdecide #zthe #zshifts #zfor #zall #zof #zthe #zother #zstaff #znurses.”
b. “Do #zwhatever #zyou #zwant. #zIt #zdoesn’t #zreally #zmatter #zto #zme.”
c. “Thank #zyou #zfor #zoffering #zme #za #zchoice. #zI #zprefer #z12-hour #zshifts.”
d. “You #zwill #znever #zbe #zable #zto #zgive #zme #zwhat #zI #zreally #zwant #zto #zwork.”
ANS:B
A #zstatement #zthat #zallows #zothers #zto #zmake #zdecisions #zfor #za #zperson #zis #zan #zexample #zof #za
#znonassertive #zstyle #zof #zcommunication; #zthe #zresponse #zof #zothers #zto #za #znonassertive
#zstatement #zmay #zinclude #zdisrespect, #zguilt, #zanger, #zor #zfrustration. #zStatements #zthat #zmake
#zchoices #zfor #zothers #zor #zthat #zare #zaccusations #zare #zexamples #zof #zaggressive #zstyles #zof
#zcommunication; #zthe #zresponse #zof #zothers #zto #zan #zaggressive #zstatement #zmay #zinclude
#zhurt, #zdefensiveness, #zor #zhumiliation. #zA #zstatement #zthat #zallows #zmaking #zone’s #zown
#zdecisions #zis #zan #zexample #zof #zassertive #zstyle #zof #zcommunication; #zthe #zresponse #zof
#zothers #zto #zan #zassertive #zstatement #zmay #zinclude #zmutual #zrespect.DIF: #zAnalysis #zREF: #zp.
#z7 #zTOP: #zIntegrated #zProcess: #zCommunication #zand #zDocumentation #zMSC: #zSafe #zand
#zEffective #zCare #zEnvironment: #zManagement #zof #zCare
4. The #znurse #zis #zproviding #zcare #zto #za #zpatient #zwho #zwas #zadmitted #zwith #zheart
#zfailure. #zThe #zpatient #zhas #znot #zbeen #zfollowing #zthe #zprescribed #zdiet #zor #ztaking #zthe
#zprescribed #zmedications. #zWhich #ztype #zof #zcommunication #zapproach #zis #zmost
#zimportant #zfor #zthe #znurse #zto #zuse #zwith #zthis #zpatient #zto #zfacilitate #za #zchange #zin #zself-
care #zbehavior?
a. Authoritative, #zhonest, #zand #zoutright #zcommunication
b. Assertive, #zresponsible, #zand #zcaring #zcommunication
c. Aggressive, #zsympathetic, #zand #zrealistic #zcommunication
d. Positive, #zexpert, #zand #zfocused #zcommunication
ANS:B
Communication #zmust #zbe #ztechnically #zresponsible, #zassertive, #zand #zcaring #zto #zfacilitate #za
#zchange #zin #zbehavior.DIF: #zKnowledge/Comprehension #zREF: #zp. #z13 #zTOP: #z Integrated
# z Process: #zCommunication #zand #zDocumentation #zMSC: #zPsychosocial #z Integrity
5. Which # z are # z examples # z of # z a # z nurse # z who # z is # z communicating # z responsibly?
#z (Select # z all #zthat #zapply)
a. The #znurse #zuses # z profanity # z to # z respond # z to # z a #zclient # z who #zis # z intoxicated
# z and # z verbally #zabusive.
b. The #znurse #zhelps #za #zclient #ztalk #zto #zfamily #zmembers #zabout
#zdiscontinuing #zchemotherapy.
#z
Communication in Nursing 10th Edition
#z #z #z #z
Julia Balzer Riley
#z #z
, Table of Contents
#z #z
Chapter #z1: #zResponsible, #zAssertive, #zCaring #zCommunication #zin #zNursing
#z Chapter #z2: #zThe #zClient-Nurse #zRelationship: #zA #zHelping #zRelationship
#z Chapter #z3: #zSolving #zProblems #zTogether
Chapter #z4: #zUnderstanding #zEach #zOther: #zCommunication #zand
Culture #zChapter #z5: #zDemonstrating #zWarmth
#z
Chapter #z6: #zShowing #zRespect
#z Chapter #z7: #zBeing #zGenuine
#z Chapter #z8: #zBeing #zEmpathetic
#z Chapter #z9: #zUsing #zSelf-
Disclosure #zChapter #z10: #zBeing
#z specific #zChapter #z11: #zAsking
#z Questions #zChapter #z12:
#z Expressing #zOpinions #zChapter
#z 13: #zUsing #zHumor
Chapter #z14: #zEmbracing #zthe #zSpiritual #zJourney #zof #zHealth #zCaring, #zMeaning #zMaking
#z Chapter #z15: #zRequesting #zSupport
Chapter #z16: #zOvercoming #zEvaluation #zAnxiety
#z Chapter #z17: #zWorking #zwith #zFeedback
#z Chapter #z18: #zUsing #zRelaxation #ztechnique
Chapter #z19: #zIncorporating #zImagery #zin #zProfessional #zPractice #zand #zSelf-
Care #zChapter #z20 #zIncorporating #zPositive #zSelf-Talk
Chapter #z21: # z Learning #zto #zWork #zTogether #zin #zGroups
Chapter #z22: #zThe #zChanging #zWorld #zof #zElectronic
Communication #zChapter #z23: #zLearning #zConfrontation
#z
#z skills
Chapter #z24: #zRefusing #zUnreasonable #zRequests
Chapter #z25: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zDistressed #zClients #zand
#z Colleagues #zChapter #z26: #zCommunicating #zAssertively #zand #zResponsibly #zwith #zAggressive
#z Clients #zand #zColleagues #zChapter #z27: #zCommunicating #zAssertively #zand #zResponsibly #zwith
#z Unpopular #zClients
Chapter #z29: #zCommunicating #zat #zthe #zEnd-of-
Life Chapter
#z 30:
#z Continuing
#z #z the
#z Commitment
,Balzer Riley: Communication in Nursing, 10th Edition
#z #z #z #z #z
#z
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
#z #z #z #z #z #z #z
Test #zBank
#z Multiple #zChoice
1. Which # z statement # z describes # z the # z affective # z aspect # z of # z learning
# z effective #zcommunication #zstrategies?
a. “The #znurse #zshould #zuse #zclear, #zdirect #zstatements #zusing #zobjective #zwords.”
b. “The #znurse #zuses #zbody #zlanguage #zthat #zis #zcongruent #zwith #zthe #zverbal #zmessage.”
c. “The #znurse #zbelieves #zthat #zpositive #zcommunication #zstrategies #zbuild #zconfidence.”
d. “The #znurse #zpractices #zassertive #zand #zresponsible #zcommunication #zstrategies.”
ANS:C
Learning #zinvolves #zthree #zdomains: #zthe #zcognitive #zaspects #z(understanding #zand
#zmeaning), #zaffective #zaspects #z(feelings, #zvalues, #zand #zattitudes), #zand #zpsychomotor
#zaspects #z(physical #zcapability).Learning #zbasic #zcommunication #zskills #zinvolves #zthe
#zcognitive #zdomain; #zbuilding #zconfidence #zthrough #za #zbelief #zin #zthe #zvalue #zand #zimpact
#zof #zpositive #zcommunication #zis #zthe #zaffective #zdomain; #zand #zputting #zskills #zinto #zaction
#zis #zthe #zpsychomotor #zdomain.DIF: #zComprehension #zREF: #zp. #z13 #zTOP: #z Integrated
#zProcess: #zCommunication #zand # z Documentation #zMSC: #zPsychosocial #zIntegrity
2. The #znurse #zmanager #zasks #zthe #zstaff #znurse #zto #zwork #zan #zextra #zshift. #zWhich
#zresponse #zby #zthe #zstaff #znurse #zis #zassertive #zand #zbased #zon #zrational #zbeliefs?
a. “I #zdon’t #zwant #zyou #zupset, #zso #zI #zwill #zwork #zextra.”
b. “Why #zdo #zI #zalways #zhave #zto #zcover #zextra #zshifts?”
c. “I #zam #znot #zable #zto #zwork #zan #zextra #zshift.”
d. “If #zyou #zcan’t #zfind #zanyone #zelse, #zI #zwill #zdo #zit.”
ANS:C
The #zstaff #znurse #zmay #zturn #zdown #zeven #za #zreasonable #zrequest; #zan #zassertive #zresponse
#zavoids #zirrational #zbeliefs. #z Irrational #zbeliefs #zoccur #zas #za #zresult #zof #zbeing #zanxious
#zabout #zassertiveness #zor #zfocusing #zon #zpossible #znegative #zoutcomes.DIF: #zAnalysis #zREF:
#zp. #z8 #zTOP: #zIntegrated #zProcess: #zCommunication #zand #zDocumentation #zMSC: #zSafe #zand
#zEffective #zCare #zEnvironment: #zManagement #zof #zCare
, 3. A #znurse #zmanager #zoffers #za #zstaff #znurse #za #zchoice #zbetween #zworking #z8- #zor #z12-
hour #zshifts. #zWhich #zstatement, #zif #zmade #zby #zthe #zstaff #znurse, #zis #znonassertive #zand
#zmay #zresult #zin #za #zfrustrated #zresponse #zfrom #zthe #znurse #zmanager?
a. “I#zwant #zto #zdecide #zthe #zshifts #zfor #zall #zof #zthe #zother #zstaff #znurses.”
b. “Do #zwhatever #zyou #zwant. #zIt #zdoesn’t #zreally #zmatter #zto #zme.”
c. “Thank #zyou #zfor #zoffering #zme #za #zchoice. #zI #zprefer #z12-hour #zshifts.”
d. “You #zwill #znever #zbe #zable #zto #zgive #zme #zwhat #zI #zreally #zwant #zto #zwork.”
ANS:B
A #zstatement #zthat #zallows #zothers #zto #zmake #zdecisions #zfor #za #zperson #zis #zan #zexample #zof #za
#znonassertive #zstyle #zof #zcommunication; #zthe #zresponse #zof #zothers #zto #za #znonassertive
#zstatement #zmay #zinclude #zdisrespect, #zguilt, #zanger, #zor #zfrustration. #zStatements #zthat #zmake
#zchoices #zfor #zothers #zor #zthat #zare #zaccusations #zare #zexamples #zof #zaggressive #zstyles #zof
#zcommunication; #zthe #zresponse #zof #zothers #zto #zan #zaggressive #zstatement #zmay #zinclude
#zhurt, #zdefensiveness, #zor #zhumiliation. #zA #zstatement #zthat #zallows #zmaking #zone’s #zown
#zdecisions #zis #zan #zexample #zof #zassertive #zstyle #zof #zcommunication; #zthe #zresponse #zof
#zothers #zto #zan #zassertive #zstatement #zmay #zinclude #zmutual #zrespect.DIF: #zAnalysis #zREF: #zp.
#z7 #zTOP: #zIntegrated #zProcess: #zCommunication #zand #zDocumentation #zMSC: #zSafe #zand
#zEffective #zCare #zEnvironment: #zManagement #zof #zCare
4. The #znurse #zis #zproviding #zcare #zto #za #zpatient #zwho #zwas #zadmitted #zwith #zheart
#zfailure. #zThe #zpatient #zhas #znot #zbeen #zfollowing #zthe #zprescribed #zdiet #zor #ztaking #zthe
#zprescribed #zmedications. #zWhich #ztype #zof #zcommunication #zapproach #zis #zmost
#zimportant #zfor #zthe #znurse #zto #zuse #zwith #zthis #zpatient #zto #zfacilitate #za #zchange #zin #zself-
care #zbehavior?
a. Authoritative, #zhonest, #zand #zoutright #zcommunication
b. Assertive, #zresponsible, #zand #zcaring #zcommunication
c. Aggressive, #zsympathetic, #zand #zrealistic #zcommunication
d. Positive, #zexpert, #zand #zfocused #zcommunication
ANS:B
Communication #zmust #zbe #ztechnically #zresponsible, #zassertive, #zand #zcaring #zto #zfacilitate #za
#zchange #zin #zbehavior.DIF: #zKnowledge/Comprehension #zREF: #zp. #z13 #zTOP: #z Integrated
# z Process: #zCommunication #zand #zDocumentation #zMSC: #zPsychosocial #z Integrity
5. Which # z are # z examples # z of # z a # z nurse # z who # z is # z communicating # z responsibly?
#z (Select # z all #zthat #zapply)
a. The #znurse #zuses # z profanity # z to # z respond # z to # z a #zclient # z who #zis # z intoxicated
# z and # z verbally #zabusive.
b. The #znurse #zhelps #za #zclient #ztalk #zto #zfamily #zmembers #zabout
#zdiscontinuing #zchemotherapy.
