ESB DOMAIN 3 QUESTIONS WITH COMPLETE SOLUTIONS

Users have control over the product & its functionality. - ANSWERSBuilt Service • Users do not have control over the product & its functionality. • Saves a user time - ANSWERSBought Service ________ is measured by how well the product or service successfully serves its users' purpose. - ANSWERSQuality What might one have to do when listening to feedback from customers? Choose 2 answers. - ANSWERS• Change markets • Create completely new products A value hypothesis explains the reasons why a customer may choose not to use a product. - ANSWERSFalse Product/market fit automatically results in high-volume sales. - ANSWERSFalse What is value engineering? - ANSWERSSubstituting high-quality components with low-cost components that still meet the product's lifetime duration and basic purpose. Which are options for determining what a customer's services needs are? - ANSWERS• Place phone calls • Survey customers in the area