POST OFFICE EXAM 474 EXAM QUESTIONS WITH
COMPLETE SOLUTIONS GUARANTEED PASS
A customer asks questions about shipping choices, but
you do not know the answers. Which would you be most
and least likely to do? - ANSWER - >Most: Say you do not
know about shipping choices and suggest that he look on
the USPS.
Least: Say you will have answers tomorrow and research
the shipping choices after finishing your deliveries.
A new employee is having trouble learning his job which
forces you and others to work harder to meet production
standards. Which would you be most and least likely to
do? - ANSWER - >Most: Tell him how to do his job
quicker and better.
Least: Do nothing because his production should improve
over time.
A customer is angry because the nearby Post Office does
not have a product he needs today. Which would you be
most and least likely to do? - ANSWER - >Most: Suggest
an alternate product that may work.
,Least: Go get the product at another facility and bring it
back to the customer.
You are to complete a task before beginning deliveries.
While doing that task, you see two coworkers having
trouble with a job. Which would you be most and least
likely to do? - ANSWER - >Most: Give them only some
quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal
employee. Which would you be most and least likely to
do? - ANSWER - >Most: Explain that the employee in
question is really a good worker but was just having a
bad day.
Least: Listen to his complaint, apologize, and suggest he
talk to the Postmaster.
A customer moved but is not receiving his mail because
he did not submit a Change of Address form. He wants
you to give him his mail anyway. Which would you be
most and least likely to do? - ANSWER - >Most: Tell him
,Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he
submits a Change of Address form.
A customer on your route asks how to find something on
the USPS website. Which would you be most and least
likely to do? - ANSWER - >Most: Explain where to find it
and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you
delivered days ago. Which would you be most and least
likely to do? - ANSWER - >Most: Show him proof of
delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have
been stolen.
How much experience do you have working directly with
customers? - ANSWER - >5-10 years
, How would your latest manager rate your punctuality
compared to other employees? - ANSWER - >The very
best
How many jobs have you left voluntarily in the last four
years? - ANSWER - >0
How would your latest manager rate your customer
service skills compared to others? - ANSWER - >The very
best
How would your latest manager rate your performance
compared to others employees? - ANSWER - >The very
best
How many unexcused absences are acceptable before
and employee is disciplined? - ANSWER - >None
How long were you at your latest job before voluntarily
leaving? - ANSWER - >I did not leave my latest job
voluntarily
COMPLETE SOLUTIONS GUARANTEED PASS
A customer asks questions about shipping choices, but
you do not know the answers. Which would you be most
and least likely to do? - ANSWER - >Most: Say you do not
know about shipping choices and suggest that he look on
the USPS.
Least: Say you will have answers tomorrow and research
the shipping choices after finishing your deliveries.
A new employee is having trouble learning his job which
forces you and others to work harder to meet production
standards. Which would you be most and least likely to
do? - ANSWER - >Most: Tell him how to do his job
quicker and better.
Least: Do nothing because his production should improve
over time.
A customer is angry because the nearby Post Office does
not have a product he needs today. Which would you be
most and least likely to do? - ANSWER - >Most: Suggest
an alternate product that may work.
,Least: Go get the product at another facility and bring it
back to the customer.
You are to complete a task before beginning deliveries.
While doing that task, you see two coworkers having
trouble with a job. Which would you be most and least
likely to do? - ANSWER - >Most: Give them only some
quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal
employee. Which would you be most and least likely to
do? - ANSWER - >Most: Explain that the employee in
question is really a good worker but was just having a
bad day.
Least: Listen to his complaint, apologize, and suggest he
talk to the Postmaster.
A customer moved but is not receiving his mail because
he did not submit a Change of Address form. He wants
you to give him his mail anyway. Which would you be
most and least likely to do? - ANSWER - >Most: Tell him
,Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he
submits a Change of Address form.
A customer on your route asks how to find something on
the USPS website. Which would you be most and least
likely to do? - ANSWER - >Most: Explain where to find it
and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you
delivered days ago. Which would you be most and least
likely to do? - ANSWER - >Most: Show him proof of
delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have
been stolen.
How much experience do you have working directly with
customers? - ANSWER - >5-10 years
, How would your latest manager rate your punctuality
compared to other employees? - ANSWER - >The very
best
How many jobs have you left voluntarily in the last four
years? - ANSWER - >0
How would your latest manager rate your customer
service skills compared to others? - ANSWER - >The very
best
How would your latest manager rate your performance
compared to others employees? - ANSWER - >The very
best
How many unexcused absences are acceptable before
and employee is disciplined? - ANSWER - >None
How long were you at your latest job before voluntarily
leaving? - ANSWER - >I did not leave my latest job
voluntarily
