RWST016 UPDATED ACTUAL Exam
Questions and CORRECT Answers
Our mainstream products include - CORRECT ANSWER - ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - CORRECT ANSWER - Unexpected and
enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been
replaced? (select all that apply) - CORRECT ANSWER - BIOS update
It is important to understand how to provide good customer service because - CORRECT
ANSWER - A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems? (Select all
that apply) - CORRECT ANSWER - Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be shipped to the
service depot? - CORRECT ANSWER - Retailer
OR
Service technician
,OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a laptop? -
CORRECT ANSWER - Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? - CORRECT
ANSWER - When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? - CORRECT
ANSWER - Shin-Etsu Microsi X23-7783D
What does PCIe stand for? - CORRECT ANSWER - Peripheral Component Interconnect
Express
Which of these tools would be recommended for use in servicing Lenovo systems? (Select all
that apply) - CORRECT ANSWER - Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the Service
Portal. Who receives the part once it has been shipped? - CORRECT ANSWER - The
Customer
In the customer service technique, the first E of DEFUSE stands for - CORRECT
ANSWER - Empathize
, While talking to the customer, it is important that your tone of voice is - CORRECT
ANSWER - Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - CORRECT
ANSWER - Replacement parts that are determined to be simple enough for a non-trained
person to remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics? - CORRECT ANSWER - Hardware removal and replacement
Where is RAM installed? - CORRECT ANSWER - Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before you service
a system? - CORRECT ANSWER - Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts combined
into a single component? (Select all that apply) - CORRECT ANSWER - Touch screen
All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - CORRECT ANSWER - You have a
UEFI-enabled system
What is the first step in problem determination? - CORRECT ANSWER - Identify the
Problem
Questions and CORRECT Answers
Our mainstream products include - CORRECT ANSWER - ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being - CORRECT ANSWER - Unexpected and
enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after a system board has been
replaced? (select all that apply) - CORRECT ANSWER - BIOS update
It is important to understand how to provide good customer service because - CORRECT
ANSWER - A customer is not someone to argue with.
Which of the following cable management solutions can be found in desktop systems? (Select all
that apply) - CORRECT ANSWER - Zip ties
AND
Snap clips
Who provides the shipping container to the customer when a system needs to be shipped to the
service depot? - CORRECT ANSWER - Retailer
OR
Service technician
,OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the thermal compound on a laptop? -
CORRECT ANSWER - Spread the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the component with a problem? - CORRECT
ANSWER - When does the issue occur?
Which of the following is the correct thermal paste to use on Lenovo systems? - CORRECT
ANSWER - Shin-Etsu Microsi X23-7783D
What does PCIe stand for? - CORRECT ANSWER - Peripheral Component Interconnect
Express
Which of these tools would be recommended for use in servicing Lenovo systems? (Select all
that apply) - CORRECT ANSWER - Spudger
AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day service through the Service
Portal. Who receives the part once it has been shipped? - CORRECT ANSWER - The
Customer
In the customer service technique, the first E of DEFUSE stands for - CORRECT
ANSWER - Empathize
, While talking to the customer, it is important that your tone of voice is - CORRECT
ANSWER - Concerned
Select the correct description of a Customer Replaceable Unit(CRU)? - CORRECT
ANSWER - Replacement parts that are determined to be simple enough for a non-trained
person to remove and replace.
A Hardware Maintenance Manual (HMM) contains information on which of the following
topics? - CORRECT ANSWER - Hardware removal and replacement
Where is RAM installed? - CORRECT ANSWER - Memory sockets on Motherboard
What can you do to ensure that you do not forget how the cables are installed before you service
a system? - CORRECT ANSWER - Take a photograph
Which of the following systems may have an LCD panel that includes multiple parts combined
into a single component? (Select all that apply) - CORRECT ANSWER - Touch screen
All-in-One
OR
Tablet
OR
Touch screen laptop
NOT
Non-touch screen laptop
You would run UEFI bootable diagnostics when - CORRECT ANSWER - You have a
UEFI-enabled system
What is the first step in problem determination? - CORRECT ANSWER - Identify the
Problem
